Clove Technology (clove.co.uk)Reviews:
52 reviews in the last 12 months4,382 total reviews
Good
TrustmarkValid
Top positive review
10 Mar 2024
Verified review
Choosing a new replacement phone can take lots of time in research and a lovely person in sales gave me some options to meet my requirements.
The phone was delivered promptly and having opened the box and set up the new phone (Samsung Galaxy Xcover 7 (5G) I have been very pleased with my purchase.
I have used Clove Technology for many years and their service has always been exceptional.
Thank you to all the Clove Team.
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DJ
D J.
Horsham
Top negative review
18 Feb 2024
Verified review
It was a very embarrassing experience. First I was told my purchase was fraudulent and was canceled even when I submitted my details. Second order I was told by Clive sales team to use Pay Pal as my payment method and was canceled. I was told the model I had ordered is out of stock. My first order address was direct to my Country South Sudan. In the second order I have to change my delivery address thinking that it will be a better option. It doesn’t change anything at all. But what I have learn is the perception from developed countries that we in the Global South cannot afford certain products unless we steal the money. Otherwise, we buy in cash and full payment not credit. I can still source from US.
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Reviews for Clove Technology (clove.co.uk)
18 Feb 2024
Verified review
It was a very embarrassing experience. First I was told my purchase was fraudulent and was canceled even when I submitted my details. Second order I was told by Clive sales team to use Pay Pal as my payment method and was canceled. I was told the model I had ordered is out of stock. My first order address was direct to my Country South Sudan. In the second order I have to change my delivery address thinking that it will be a better option. It doesn’t change anything at all. But what I have learn is the perception from developed countries that we in the Global South cannot afford certain products unless we steal the money. Otherwise, we buy in cash and full payment not credit. I can still source from US.
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Answer by Clove Technology (clove.co.uk)
19 Feb 2024
Many thanks for your comment. Your first order was cancelled due to security concerns that emerged from our checks on your IP address which was different from your geolocation. The second order, as you have rightly stated, had a different address from your original address in South Sudan. Because these are high- value items, we were forced to cancel the order to avoid delivery issues. Please be assured that we value all our customers.
5 Feb 2024
Verified review
Order cancelled twice simply because my address is not a European or western country.
It takes 3 days for an item to Reach my Destination South Sudan.
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Answer by Clove Technology (clove.co.uk)
6 Feb 2024
Thank you for your comments. Your orders were both for multiple iPhone 15 Pro Max phones. Unfortunately, we can't ship products to South Sudan due to previous delivery issues. We assume this was why the first order didn't provide a country within the shipping address and the second one gave a USA address. Your orders were, therefore, cancelled. We apologize for any inconvenience.
21 Feb 2024
Verified review
I did not receive what I ordered and have not gotten a refund!
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Answer by Clove Technology (clove.co.uk)
22 Feb 2024
We received an order from this customer, but it was cancelled due to unexpected stock issues. We hadn't taken any funds from their account at the time so no refund was issued from our end. An invoice was, however, sent to the customer via email to authorize a new order, but it wasn't actioned from their end. We advise that the customer should get in touch with their bank if they haven't received a refund.
22 Jan 2024
Verified review
Good Service and Experience
Bought my Motorola phone just before Christmas so Clover was all but closed for the holiday - emailed for an update on the new year and received a response soon after. Received my phone shortly after that. Very happy.
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Answer by Clove Technology (clove.co.uk)
23 Jan 2024
Thank you for the positive review.
26 Dec 2023
Verified review
Phone was in excellent condition as stated,arrived less than a day after ordering
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Answer by Clove Technology (clove.co.uk)
2 Jan 2024
Thank you for the positive review. We are glad to hear you are happy with your new phone.
21 Jan 2024
Verified review
Very happy with the phone delivered on time and as described.
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Answer by Clove Technology (clove.co.uk)
23 Jan 2024
Thank you for the positive review.
16 Jan 2024
Verified review
Well recommended
Great service, quick delivery. Product in great condition.
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Answer by Clove Technology (clove.co.uk)
17 Jan 2024
Thank you for the positive review.
25 Dec 2023
Verified review
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Answer by Clove Technology (clove.co.uk)
2 Jan 2024
Thank you for the positive review.
7 Jan 2024
Verified review
Item ordered not in stock!
The item I ordered was apparently no longer available but was still on the website. I was told that I should have checked availability before ordering. So it's up to the customer to check stock before trying to purchase an item. Very strange practice. If an item is not available it should not be advertised and money taken for said item. Not happy.
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Answer by Clove Technology (clove.co.uk)
8 Jan 2024
We are sorry to hear about your experience with the item you ordered being out of stock. While we ensure that most items on our website are available in stock, there are some rare instances when we have not become aware a product is no longer available immediately. We apologise that this was one of these occasions. It is not our practice to ask customers to check stock availability before placing an order.
25 May 2023
Verified review
Very Happy Customer
I did order some Samsung Cover X6 Pro, I am fully satisfied with the quality of the product and the speed of the delivery additionally much appreciative of the support provided by customer service when I did contact them.
Good job Chandler !!!
Lucien
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Answer by Clove Technology (clove.co.uk)
30 May 2023
Thank you for the positive review. We will pass your message onto Chandler.
ST
steve t.
London
18 Aug 2023
Verified review
I got a phone service was excellent the price was great and delivery was the best I've had on a long time. Definitely get my next phone from them
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Answer by Clove Technology (clove.co.uk)
21 Aug 2023
Thank you for the positive review.
10 May 2023
Verified review
Initial reaction - the order seemed slow to process. Couple of days later all excellent: including emails and delivery.
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Answer by Clove Technology (clove.co.uk)
11 May 2023
Thank you for sharing your positive experience.
19 Nov 2023
Verified review
Very happy.
The item I purchased as refurbished is actually,in my opinion,brand new.
Very happy with it.
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Answer by Clove Technology (clove.co.uk)
20 Nov 2023
Thank you for the positive review.
17 Aug 2023
Verified review
Great phone at a massive discount on RRP, really happy withy purchase and would use Clove
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Answer by Clove Technology (clove.co.uk)
18 Aug 2023
Thank you for the positive review.
23 Mar 2024
Verified review
Would use again, no doubt.
Fast delivery, the item was exactly as advertised and at a competitive price. Thank you.
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Answer by Clove Technology (clove.co.uk)
25 Mar 2024
Thanks for the positive review, we look forward to serving you with more tech in the future.
11 Sept 2023
Verified review
Professional, reliable, well-priced, helpful. Let down only by their drop shipper.
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Answer by Clove Technology (clove.co.uk)
12 Sept 2023
Thank you for the positive review.
14 Oct 2023
Verified review
Great service and price, product exactly as advertised, would highly recommend
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Answer by Clove Technology (clove.co.uk)
19 Oct 2023
Thank you for the positive review.
1 Sept 2023
Verified review
The phone was immaculate, phone arrived next day well boxed. Great service.
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Answer by Clove Technology (clove.co.uk)
4 Sept 2023
Thank you for the positive review.
13 Oct 2023
Verified review
Excellent service
Ordered a refurb mobile phone. Excellent price, service and communication.
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Answer by Clove Technology (clove.co.uk)
19 Oct 2023
Thank you for the positive review. We are glad to hear you are liking your new mobile phone.
30 May 2023
Verified review
I had a phone that didn't work properly.
I was given an instant refund.
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Answer by Clove Technology (clove.co.uk)
31 May 2023
Thank you for the positive review. We are glad to hear you were happy with our customer service.