mowers-online.co.uk
Reviews:

1,203 reviews in the last 12 months12,774 total reviews  

4.46
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 31 Mar 2022
The Trustmark indicates trustworthy online retailers.
mowers-online.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

23 Jul 2023
 Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD. This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!

Top negative review

22 Jun 2023
 Verified review
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for mowers-online.co.uk

 Sort by  
Relevance
(37)
(30)
(94)
Reset
AW
Andy W.
Reading
3 days ago
 Verified review

Poor communication over delivery

Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money. I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow up email t them I haven't heard anything back from them so still no mower
Report review
8 days ago
 Verified review

Lack of communication

Once placed order never heard anything for several days, I called them and they said it’d be with me in a couple of days, still nothing then chased again. Finally arrived.
Report review
Answer by mowers-online.co.uk
8 days ago
Hi, Thank you for you review. Having checked our email records we can see that you received your order confirmation within a few seconds of placing your order however, we did experience a delay of a few days in getting your order to you due to the popularity of the model you ordered and we would like to apologies for that. Kind regards The Mowers Online Team
1 Mar 2024
 Verified review
Would have been 5 but it was covered in oil because the delivery driver damaged the box and broke the bottle of oil in the box
Report review
Answer by mowers-online.co.uk
1 Mar 2024
Hi, Thanks for taking the time to leave a review and we are sorry to hear of the issue you experienced with our carrier, Parcelforce. We have picked this up with them and they are speaking to the driver concerned. In the meantime we have organised for a replacement bottle to be sent to you. Please accept our apologies for any inconvenience caused. Kind regards The Mowers Online Team
13 days ago
 Verified review

Scratches on a new lawn mower

The Mountfield mower was delivered with several scratches, when I reported this I was asked ‘which panels are damaged’, we will send replacements - not ‘please return the mower and we will rectify’. Mowers-on-line blamed the courier, yet there were no marks on the packaging and the positions of the scratches led me to believe that they were not due to movement in transit. I was told that all machines were given a PDI before dispatch - this I very much doubt, as the damage was clearly visible. Finally, there was a grey moulding in the box with the mower, an image of which was in the instructions, but no information as to what it was or if it had to be fitted, then where and how to fit it.
Report review
Answer by mowers-online.co.uk
12 days ago
Hi, Thank you for your review. I am sorry that you were given the wrong advice by a new member of our team. We will be in touch with you very shortly to either provide you with a replacement or a full refund. Kind regards The Mowers Online Team
7 days ago
 Verified review
Held my payment for weeks. Told me that the mower was on its way from their warehouse. When it didn’t arrive on the delivery day I called them and was told that they didn’t have any. Then had to wait 5 days for a refund. Useless!
Report review
8 days ago
 Verified review
Absolutely terrible. Said had in stock and that it was sent, got an email saying it was not in stock, now three weeks later, not had anything, will never use again. ABSOLUTELY DO NOT ORDER FROM THEM.
Report review
Answer by mowers-online.co.uk
8 days ago
Hi, Thanks for leaving a review. Unfortunately when we checked the item before despatch we noticed that it was damaged so we contacted you via email to inform you of the situation and ask if you wanted to wait until new stock arrives at the end of March or receive a full refund. To date we have not received a response from you. If you could let us know what you want to do by email sales@mowers-online.co.uk we will get the matter resolved for you. Kind regards The Mowers Online Team
10 days ago
 Verified review
Despite all the lies to the contrary still waiting for the oil to start my lawn mower. Gave up and went out and purchased SAE30 oil. Hopeless company to deal with.
Report review
Answer by mowers-online.co.uk
7 days ago
Hi, We need to point out that we have already sent you two replacement bottles of oil and very strangely both have not been delivered to you. As a result we have raised a complaint with Royal Mail and asked them to investigate. Kind regards The Mowers Online Team
12 days ago
 Verified review
When you say you will ring back THEN RING BACK.
Report review
Answer by mowers-online.co.uk
12 days ago
Hi, Thanks for your review. We think it would be useful to mention that you ordered the wrong cable for your mower and when you contacted us we got the details of the mower from you and sent you the correct cable by return. We are sorry that the team didn;'t manage to contact you to discuss the return of the original cable. Having checked our records I can see that they did attempt to call twice without success but we will ensure that they contact you via email to arrange the return of the original cable. Kind regards The Mowers Online Team
8 days ago
 Verified review
Report review
1 Feb 2024
 Verified review
Wrong cable supplied, asked if they could supply the correct one. No sorry was the answer we can not source one! If they had looked on their own ebay listing there is the exact cable. Just a bit lazy imo. Good comms, good delivery, Item supplied was great but wrong. Shame really but that is my true view of this seller. Thanks for your reply. I suggest that your supplier has not much idea.
Report review
14 Feb 2024
 Verified review
Unfortunately there was engin oil in the mower that spilled over the mower and the box and the mower had to be cleaned before installing it.
Report review
13 Feb 2024
 Verified review
Parts missing. Terrible customer service. Avoid. Edit 14th Feb: Haven’t received missing parts or any dispatch confirmation
Report review
23 Jan 2024
 Verified review
Took nearly Two weeks for them to be delivered. And very expensive for what they are
Report review
25 Dec 2023
 Verified review
The stihl fuel tank cap was supposed to fit my brush cutter, but was too short in the depth.
Report review
Answer by mowers-online.co.uk
1 Jan 2024
Hi, Thank you for taking the time to leave a review. The cap you ordered was a replacement non genuine cap which is identical to the original Stihl part. However, if you would like to return it to us we will give you a full refund including postage if the part is indeed faulty. Kind regards The Mowers Online Team
14 Dec 2023
 Verified review

Ruined Christmas Surprise!

I purchased a leaf blower as a surprise for my other half's Christmas present, it wasn't cheap at just under £250. It arrived in its own branded box, my other half opened the door to the delivery guy and that was his Christmas surprise over with, as it was plastered all over the box exactly what it was. I contacted Mowers direct and all I got back was... "Well you didn't calaborate with us to say it was a gift!" Firstly why would I? I've never had any online purchase turn up in its original box, usually the bare minimum is that they come out in a bag, especially over winter in the damp and secondly, it's December, are you supposed to notify every single online purchase that you make that its a gift? Would I buy from these guys again, sadly not as their response to my email was very poor indeed.
Report review
Answer by mowers-online.co.uk
14 Dec 2023
Hi, Thank you for taking the time to leave a review. As my colleague informed you on the call, if you had put a note on your order to confirm that it was a gift we would have ensured that it was shipped in plain packaging. Unfortunately we can't repackage every single item we sell on the off chance it may be a gift for someone but we will always endeavour to help where we can. We just need to know beforehand! Kind regards The Mowers Online Team
8 Dec 2023
 Verified review
The delivery was awful, basically I spent a whole day from morning till afternoon waiting for the two hourly update on delivery which never arrived. The next day I received an update and delivery was made at eleven am. The mower was on a horrific pallet which the driver was unable to help me with. It took over an hour to cut away the pallet to be able to manoeuvre the mower onto the ground. The mower came with an instruction manual but sadly the whole experience has put a dampener onto what should have been an exciting event especially as it’s twenty years since it’s predecessor was delivered and been in use. On hindsight I should have chosen white glove delivery which I feel would have been more appropriate for my circumstances.
Report review
2 Dec 2023
 Verified review
Bad service taken money no order delivered no reply from emails sent can't speak to a person help?
Report review
14 Aug 2023
 Verified review

Mower arrived quickly after sales very poor

Mower arrived the following day good delivery found one of the books was missing also the start button was sticking phoned Mowers on line and spoke to the receptionist she said that they were out of stock and would send one when the new stock arrived , I asked about the sticking start button and would like to speak to one of the service engineers she said that he was out and would phone me on Monday I did not get a phone call so I phoned late Monday morning but could not get a reply phoned mid afternoon got no reply that was a week ago think that they could improve on there after sale
Report review
13 Sept 2023
 Verified review

They need to improve communication.

Things I didn’t like They need to improve communication, it’s very poor, no replies to emails, no dispatch emails the item just turns up at your door, with it being large deliveries you should be informed of delivery date and time so you can make sure someone is in. I rang up and kept getting cut off when selecting the option I needed to chase up collection to a faulty mower so I rang from a different phone and got straight through. They said they were waiting for Cobra to arrange collection and estimated the next week. I rang Cobra myself and they collected the next day. Things I liked Delivery was super quick. When you got through to staff they were pleasant and polite. I ordered a totally different mower via mowers online but still awaiting the refund of the original faulty mower.
Report review
29 Jul 2023
 Verified review
The garden tractor arrived in good condition, there was no communication whatsoever though. I received my receipt once purchased, I had to email them 5 days later to see when delivery would be, was informed that Cobra would be in touch with delivery times which did not happen. Received a call from my wife saying a truck had just arrived out of the blue with it. Communication was very poor.
Report review