mowers-online.co.uk
Reviews:

1,203 reviews in the last 12 months12,774 total reviews  

4.46
Good

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Top positive review

23 Jul 2023
 Verified review
Very pleased with mower, ease of purchasing and speedy delivery by DPD. This mower was not the cheapest option but I read various reviews from different places and it came out on top. I hope it will prove as reliable as my last small electric mower (Flymo but the same model was no longer available anywhere. Time will tell. That is the problem with reviews isn't it? Performance of things like this and longevity can only be reviewed after say a year and NOT at the point of purchase!!!

Top negative review

22 Jun 2023
 Verified review
Absolutely awful experience. My mower arrived with missing parts. I contacted them immediately via phone, was advised to email in, followed their instructions. They ignored emails, were difficult to get hold of on the phone, didn't take any of the action they said they were going to. After nearly a week of waiting for them to send the missing parts they still hadn't so I decided to return. Again no communication, didn't acknowledge the return, and didn't refund despite stating they would. Had to go through PayPal disputes to get my money back. Avoid these lot at all costs and go to literally any other supplier!
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Reviews for mowers-online.co.uk

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Andy W.
Reading
3 days ago
 Verified review

Poor communication over delivery

Ordering was very easy on line and I am looking forward to getting my new mower however apart from an order conformation have heard nothing from them, which is a bit concerting, when you have paid a lot of money. I emailed them to get an ETA for delivery and was told it takes between 1-4 days and I would get a dispatch and tracking email. These times scales have now passed and despite a follow up email t them I haven't heard anything back from them so still no mower
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13 Mar 2024
 Verified review
The order appeared to be lost. Their softwear failed to take the cash from my account and was found when I chased it as I had no info on delivery. Delivery was made in the manufacturers packaging which is probably not strong enough to withstand the courier's handling, but there was no damage to the contents
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3 days ago
 Verified review
Wide variety of mowers. I felt communication could be better because there was a delay in my order and the responses I got were different each time I phoned. Once the problems at Mowers Online were resolved, what ever they were, I received my mower very quickly
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13 Mar 2024
 Verified review

Mowers on line Mountfield sp164

Mowers on line. Excellent service. Ordered on Sunday. Sent by 0900 Monday. Arrived Tuesday. Included oil. Best price as well. Half an hour to put the Mountfield sp164 together. Started straight up. Used on wet longish grass Very good. Excellent all round.
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10 days ago
 Verified review
I purchased my Mountfield 164 from Mowers on line, they were first class with there communications and made it a pleasant experience, I’m really happy with both and would highly recommend them and would shop there again.
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11 days ago
 Verified review
Excellent service the only thing I would say could be better is the delivery tracking as I didn’t receive any notification of the mowers arrival and my neighbour kindly took the delivery as I wasn’t at home.
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8 days ago
 Verified review

Lack of communication

Once placed order never heard anything for several days, I called them and they said it’d be with me in a couple of days, still nothing then chased again. Finally arrived.
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Answer by mowers-online.co.uk
8 days ago
Hi, Thank you for you review. Having checked our email records we can see that you received your order confirmation within a few seconds of placing your order however, we did experience a delay of a few days in getting your order to you due to the popularity of the model you ordered and we would like to apologies for that. Kind regards The Mowers Online Team
8 days ago
 Verified review
I was well pleased with this company.I did have a short wait for the part as it was out of stock but they did apologize for the wait. Would use this company again . A+++
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HJ
Heather J.
Brighton
2 Mar 2024
 Verified review
Excellent, the only let down was trying to order online. In the end it took a phone call but my new lawnmower arrived the next day so no complaints and helpful service.
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7 days ago
 Verified review
Items delivered were as described on the WEB page. WEB page was easy and clear to use. Ordered products were delivered on time and well packaged.
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7 days ago
 Verified review
Good service excellent kit. easy to manage, copes with early season longer than normal grass creates a good finish. Would use them again.
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1 Mar 2024
 Verified review
Would have been 5 but it was covered in oil because the delivery driver damaged the box and broke the bottle of oil in the box
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Answer by mowers-online.co.uk
1 Mar 2024
Hi, Thanks for taking the time to leave a review and we are sorry to hear of the issue you experienced with our carrier, Parcelforce. We have picked this up with them and they are speaking to the driver concerned. In the meantime we have organised for a replacement bottle to be sent to you. Please accept our apologies for any inconvenience caused. Kind regards The Mowers Online Team
1 Mar 2024
 Verified review
There was a problem with the mower. A small part was missing. This was sent after a phone call and was fitted by myself.
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3 Mar 2024
 Verified review

Very pleased with this company.

I was very pleased with the company's products for sale and the service I received. I would recommend and use again.
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8 days ago
 Verified review

Good prices and fast service

Good prices. Helpful staff. Fast service. I ordered a grass bag for my mower and it arrived next day free delivery
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6 Mar 2024
 Verified review

Order processed sand delivered quicklyly I…

Order processed and delivered quickly I have used Mowes online a few times and always happy with the service
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12 days ago
 Verified review
Great mower easy to handle cuts the grass well managed great doing a high cut on the very long grass
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6 days ago
 Verified review
The website was easy to use and the description was good delivery and packaging was excellent
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8 Mar 2024
 Verified review

Spare Parts

Bought simple nuts and bolts which were correct for machine, good quality and arrived promptly
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14 Mar 2024
 Verified review
The ease of ordering, the quick and efficient delivery. Better assembling instructions.
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