ventilationland.co.uk
Reviews:

47 reviews in the last 12 months264 total reviews  

4.72
Excellent

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Top positive review

31 Jan 2024
 Verified review
The initial order was lost / stolen in transit with Evri. Once VL understood the issue they promptly replaced and, as requested, used a more trustworthy and reliable courier. There was effectively no tracking info with Evri and this had contributed to the confusion for the first shipment. We've many issues with Evri in the past and they provided inaccurate tracking for the order they lost, I'd recommend VL to use another courier, VL's service was affected by a bad courier choice, but apart from this am very happy with VL.

Top negative review

4 Dec 2023
 Verified review
Ordered items never arrived. We tried contacting suppliers but couldn't speak to anyone. Tried getting money/order cancelled but have not had anything yet?
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Reviews for ventilationland.co.uk

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Latest first
14 Mar 2024
 Verified review

SO1063886

I like the product but information how to setup product not very clear.
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12 Feb 2024
 Verified review
all fine apart from slow delivery Please don't use Evri/Hermes for deliveries to the Scottish highlands - they are very slow.
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7 Feb 2024
 Verified review
The initial help was fine but I had delivery issues with Evri and found the whole episode disappointing because there was no contact number who could deal with my complaints unless I was a trade customer instead of private and for that reason I have given only 4 stars
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31 Jan 2024
 Verified review

Good service from VL sabotaged by awful Evri.

The initial order was lost / stolen in transit with Evri. Once VL understood the issue they promptly replaced and, as requested, used a more trustworthy and reliable courier. There was effectively no tracking info with Evri and this had contributed to the confusion for the first shipment. We've many issues with Evri in the past and they provided inaccurate tracking for the order they lost, I'd recommend VL to use another courier, VL's service was affected by a bad courier choice, but apart from this am very happy with VL.
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22 Jan 2024
 Verified review
Good feed back via email, terrible service if you try and call no one picks up the phone.
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11 Nov 2023
 Verified review
Ordering was easy, and when we had a query they were prompt in replying. Delivery time was slower than anticipated, so it could have been made clearer when ordering what the lead time would be.
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15 Jun 2023
 Verified review

Good service

Apart from taking 6 months to get hold of the item I ordered, the help provided and service was very good.
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22 May 2023
 Verified review

Helpful and prompt response to query

Very pleased with prompt and informative response to my question seeking clarification of correct part number for the specific product I have installed. - Now noted in my files for next time
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21 May 2023
 Verified review

Excellent supply, more technical info would have been helpful

The unit arrived very promptly, well packed. We wish to use it in a non-standard configuration and you could not answer whether that will have any problems. The installation pamphlets in the package are all in Dutch. We have been able to download English versions, so this is not a show-stopper. We have not yet installed the unit, so there may be further adventures to come.
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