ventilationland.co.ukReviews

: 103Good

3.50

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certified since: 25/11/2020
updated on: 16/08/2022
ventilationland.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 25/11/2020
updated on: 16/08/2022
ventilationland.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At ventilationland.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for ventilationland.co.uk

84 verified reviews in the last 12 months

103 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


23 days ago
As I've already said, your website has a serious and easily fixable flaw - sort out the section where address is specified - not difficult, all websites do the same thing - type in house number and postcode - but your website mangles the address. Saying that as a developer working for a major utility, if we had this issue on our site it would be sorted out asap!! By the way, the fan I bought worked fine.
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the most relevant critical review


5 months ago
My order had my flat number on it, but they didn't put that on the shipment. How would I have known, as they don't send a shipment notification email with tracking info? I emailed VentilationLand twice over 2 days without a reply and then called. It took another day after my call for them to find the shipping info and send me the tracking link. They ship using Evri (previously Hermes), which has horrible customer service -- you cannot reach a person and all their emails come from "do not reply" accounts. I scheduled for an electrician to install this product what should have been 5 days after it arrived. Instead, the parcel is out there, somewhere... All because they failed to put the exact shipping address I put on my order onto the shipping label. These are the basics, folks.
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Reviews for ventilationland.co.uk

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 Verified review
20 days ago
The product I bought was fabulous. But their website was not showing the correct plans. The phone support was a bit vague but the email support was perfect. Shame we website wasn’t showing the right plans or I’d not have waited around for support.
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 Verified review
1 month ago
ventilation land need to understand it’s illegal to sell goods in the uk with european plugs on items must either have no plug or have a permanently non removable adapter fitted
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 Verified review
4 months ago
The delivery was to the wrong house - wrong house number, wrong house name and wrong postcode however the support desk were good at communicating and I was able to locate the item by knocking on a strangers door so all turned out ok in the end. I doubt this was the companies incompetence, but moreover that of the delivery companies.
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 Verified review
4 months ago
Ventilation people really good and helpful, its the delivery company that is useless, please change to another
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 Verified review
5 months ago
The larger part of the order never arrived.
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Answer by ventilationland.co.uk
5 months ago
Dear, Thank you for your review. We sincerely apologise for any inconvenience caused by this. I see that you have been in touch with my colleague about this via email and that we have refunded you the purchase price of the products you did not receive. We hope that the solution offered is to your satisfaction. Kind regards, On behalf of the Ventilatieland customer service team, Demi
 Verified review
6 months ago
To much of a wait for items
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Answer by ventilationland.co.uk
6 months ago
Good Morning, Thank you for your review. We have checked this and we see that we received the payment from you on 21 February. We shipped the product to you on the same day. We see that it was delivered to you on 24 February. This is within the 1-3 working days delivery time from when you placed the order. Apologies if this has not been clear to you. Kind regards, Ventilationland