ventilationland.co.ukReviews

: 103Good

3.50
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certified since: 25/11/2020
updated on: 16/08/2022
ventilationland.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 25/11/2020
updated on: 16/08/2022
ventilationland.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At ventilationland.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for ventilationland.co.uk

3.50
Good
How is the rating calculated?

84 verified reviews in the last 12 months

5
49 %
4
14 %
3
5 %
2
2 %
1
30 %
103 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review

23 days ago
As I've already said, your website has a serious and easily fixable flaw - sort out the section where address is specified - not difficult, all websites do the same thing - type in house number and postcode - but your website mangles the address. Saying that as a developer working for a major utility, if we had this issue on our site it would be sorted out asap!! By the way, the fan I bought worked fine.
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the most relevant critical review

5 months ago
My order had my flat number on it, but they didn't put that on the shipment. How would I have known, as they don't send a shipment notification email with tracking info? I emailed VentilationLand twice over 2 days without a reply and then called. It took another day after my call for them to find the shipping info and send me the tracking link. They ship using Evri (previously Hermes), which has horrible customer service -- you cannot reach a person and all their emails come from "do not reply" accounts. I scheduled for an electrician to install this product what should have been 5 days after it arrived. Instead, the parcel is out there, somewhere... All because they failed to put the exact shipping address I put on my order onto the shipping label. These are the basics, folks.
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Reviews for ventilationland.co.uk

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(25)
 Verified review
1 year ago
I did not received item nor refund.
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Answer by ventilationland.co.uk
1 year ago
I do apologize for the inconvenience. I will look into this matter personally.
 Verified review
5 months ago
I have not received the goods
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Answer by ventilationland.co.uk
5 months ago
Dear, Thank you for your review. We sincerely apologise for any inconvenience caused by this. Is it true that you have not yet contacted us about this? Unfortunately we were not able to resolve this for you earlier. Unfortunately, I see that the shipment cannot be delivered to you because of an incorrect delivery address. We have just sent you an e-mail about this. We hope that the solution offered is to your satisfaction. Kind regards, On behalf of the Ventilatieland customer service team, Demi
 Verified review
6 months ago
Deliver items when promised.
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Answer by ventilationland.co.uk
6 months ago
Good morning, Thank you for your message. We have looked into it and see that you placed an order with us on 2 March. We see that these are products with a delivery time of 7-9 working days, we also indicate this on the website. Your order was shipped on 9 March (yesterday). This is within the delivery time that we indicate. Apologies if this delivery time was not clear. Kind regards, Ventilationland
 Verified review
6 months ago
late delivery wrong adress
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Answer by ventilationland.co.uk
5 months ago
Good morning, Thank you for your message. We can see the order has been delivered on March 2nd. We have sent you an email with the address where it was delivered. We did not get any reply on this email. We apologise for any delay and confusion caused by our partner Hermes. If we can do anything to help, then we would like to hear from you. With kind regards, Ventilationland
 Verified review
7 months ago
No delivery as yet
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Answer by ventilationland.co.uk
6 months ago
Good morning, Thank you for the review. We have looked into this and see that the order was delivered to you on 8 February. We have also had email contact with you about this. Unfortunately, we have not received any further response to our email. We expect this has been resolved by now. Apologies for any lack of clarity. It looks like it was sent on time. We have sent it the same day as the order date. Kind regards, Ventilationland