ventilationland.co.ukReviews

: 82Fair

3.47

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certified since: 25/11/2020
updated on: 27/06/2022
ventilationland.co.uk is checked and certified according to the Trusted Shops quality criteria
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certified since: 25/11/2020
updated on: 27/06/2022
ventilationland.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At ventilationland.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for ventilationland.co.uk

64 verified reviews in the last 12 months

82 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 month ago
Great price and service. I ordered replacement filters online, and these were delivered to my door within 4 working days. I also called the support centre, as my address had came out a little strange online; the person who helped me was friendly and helped fix the issue.
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the most relevant critical review


3 months ago
My order had my flat number on it, but they didn't put that on the shipment. How would I have known, as they don't send a shipment notification email with tracking info? I emailed VentilationLand twice over 2 days without a reply and then called. It took another day after my call for them to find the shipping info and send me the tracking link. They ship using Evri (previously Hermes), which has horrible customer service -- you cannot reach a person and all their emails come from "do not reply" accounts. I scheduled for an electrician to install this product what should have been 5 days after it arrived. Instead, the parcel is out there, somewhere... All because they failed to put the exact shipping address I put on my order onto the shipping label. These are the basics, folks.
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Reviews for ventilationland.co.uk

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Yesterday
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2 days ago
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4 days ago
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7 days ago
Quick and good product But web site has a mandatory house number, we only have a house name, had to give a number to place order but this caused confusion for courier
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8 days ago
Have not yet received the item despite being advised it would arrive a few days ago.
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8 days ago
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10 days ago
Quality product and quick delivery. Thanks
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 Verified review
13 days ago
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Answer by ventilationland.co.uk
13 days ago
Dear Mark, Thank you for your review. I can see that you placed an order with us on the 7th of June, your order was then dispatched that same day, unfortunately delivery has been delayed by the courier service. We are currently in contact with both yourself and the courier service and are working towards an acceptable solution for yourselves. We would like to apologise for the inconvenience caused by this matter as it was not our intention for things to turn out this way. On behalf of the Ventilationland team, Kind Regards, Alexia Baines
 Verified review
20 days ago
Lack of communication not had delivery Just standard zen desk stuff . Saying they will contact . Another faceless company I guess . I was expecting too notch grill for 55 quid maybe it will turn up
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Answer by ventilationland.co.uk
18 days ago
Dear, Thank you for your feedback. I see that you ordered a product from us that has a delivery time of 14 -19 working days. Unfortunately you contacted us on a day that we were closed so there was a delay in reply to your email. We hope that the solution offered is to your liking. Our apologies for this matter as it was not our intention to inconvenience you. Kind regards, On behalf of the Ventilationland customer service team, Alexia
 Verified review
1 month ago
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 Verified review
1 month ago
Great price and service. I ordered replacement filters online, and these were delivered to my door within 4 working days. I also called the support centre, as my address had came out a little strange online; the person who helped me was friendly and helped fix the issue.
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 Verified review
1 month ago
Prompt delivery, good product
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1 month ago
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1 month ago
Great price and fast delivery
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 Verified review
1 month ago
The delivery was to the wrong house - wrong house number, wrong house name and wrong postcode however the support desk were good at communicating and I was able to locate the item by knocking on a strangers door so all turned out ok in the end. I doubt this was the companies incompetence, but moreover that of the delivery companies.
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1 month ago
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2 months ago
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2 months ago
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2 months ago
Prompt delivery, have not installed the product yet to test.
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 Verified review
2 months ago
Good range, good price, swift and efficient delivery
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