fibreglassdirect.co.ukReviews

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Tricel Composites (NI) LTD.
Units 10&11, Milltown Industrial Estate,Greenan Road,Warrenpoint
BT34 2JR Newry
United Kingdom
Trade register
United Kingdom NI031814
Authorised representative
Karen Connolly

Reviews for fibreglassdirect.co.uk

4.58 / 5.00
Excellent
How is the rating calculated?

53 reviews in the last 12 months

77 %
11 %
4 %
4 %
4 %
832 total reviews

What other customers say about their experience with fibreglassdirect.co.uk

Sort order Latest first 
1st Class Service Thank you
 
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As allways brilliant service and products
 
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Great service and great materials.
 
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8 months ago
excelent good stuff and fast
 
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8 months ago
Very easy company to deal with Shipping was on time
 
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8 months ago
Got my order to me in such a short timeframe. A pleasure to do business with. thank you.
 
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8 months ago
Delivery arrived in different days despite carriers manifest indicating it should have been 1
 
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8 months ago
The carrier was useless. The tracking number provided was not even a tracking number. The delivery driver said it just looks good. Delivery was three days later than the carrier said it would be. Carrier claimed they had attempted twice and left cards. Not true. Had to ring fibre glass direct thee times even though promised to get a call back. Customer Service poor..
 
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8 months ago
Good product and instructions
 
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My order was 1 item short but on contacting the company this was rectified and completed within 2 working days will use this company for all future projects
 
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Great products and price let down by cheapskate courier. Order dispatched quickly and correctly but courier failed to deliver on day promised. No way of phoning courier to find out what’s going on and emails from me and supplier not answered. Online status not updated and delivery came three days late with no communication. Get yourselves a new courier
 
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9 months ago
They use xdp for delivery which is a useless delivery service. When called regarding delivery as it did not turn up with no explanation I was told they would get back to me they did not. I’ve waited for two days for delivery which has been promised but still has not turned up. My advice is don’t buy from them use someone else I will from now on
 
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9 months ago
Fantastic customer service, advice given was spot on. I’ll be using again for my next project. Highly recommend this excellent company.
 
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As always with fibreglass direct great service quick delivery and fantastic product.
 
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I am really delighted,thanks to all . Ian L Croad
 
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fast delivery
 
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First class
 
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Arrived quickly and easy to use did the job effectively no leaks
 
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Have used FibreGlass Direct before and been happy. A little disappointed this time round. Item missing on first delivery. Have since received missing item (Topcoat), but still had the catalyst for this item not in package. Contacting Fibreglass Direct seemed to be difficult to get a person on the phone. All saying that once I had spoken to someone the issue was dealt with quickly and email queries
 
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Almost impossible to contact them, don’t answer the phone, live chat is hit and miss, no response to emails. Items arrived and were ok quality, I had a small delivery issue, which resolved itself. I’m glad I didn’t encounter bigger issues as it would have been impossible to resolve. Ok product, ok delivery speed, worst business communication I’ve encountered.
 
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 Answer by fibreglassdirect.co.uk
9 months ago
Hello, i'm very sorry that you had issues contacting us. Unfortunately your emails had gone into our junk folder and were not picked up by our team. We sincerely apologise for the delay and are happy to hear your delivery issue was resolved. Kind regards, FibreGlassDirect.