Certificate for gardens4you.co.uk

No. X82C803D496AE9AD2D9C1C1159BC831BF
 

Approved on
19/03/2013
Valid until
18/03/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for gardens4you.co.uk



Good

4.46/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,253 Trusted Shops reviews collected in the last 12 months.
In total, gardens4you.co.uk has already collected 5,855 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/11/2019
Date of order
09/11/2019
19/11/2019
Happy with my purchase
4.00
Good

Date of publication
19/11/2019
Date of order
08/11/2019
19/11/2019
Very healthy plants, well packed, with roots at perfect stage for planting.
4.00
Good

Date of publication
13/11/2019
Date of order
01/11/2019
13/11/2019
plant looks lovely and growing well
4.00
Good

Date of publication
10/11/2019
Date of order
31/10/2019
10/11/2019
The range of plants - wonderful. I know I’m prehistoric but I struggled with the website especially when it told me an account already existed in my name - of course it did It was mine But once that was sorted everything was brilliant. Great plants great delivery service
4.00
Good

Date of publication
08/11/2019
Date of order
29/10/2019
08/11/2019
Have not planted lollies yet so I cannot comment
4.33
Good

Date of publication
07/11/2019
Date of order
28/10/2019
07/11/2019
A totally good internet shopping experience
4.33
Good

Date of publication
24/10/2019
Date of order
30/09/2019
24/10/2019
I enjoy shopping at gardens4you, as they have a wide range of plants at reasonable prices. I’ve been pleased with most of the things I bought, only a couple of plants looked a bit droopy, but that was probably because of their journey to get to me. I will definitely shop there again.
4.00
Good

Date of publication
24/10/2019
Date of order
14/10/2019
24/10/2019
Excellent plant in excellent condition and very good customer.
4.00
Good

Date of publication
24/10/2019
Date of order
14/10/2019
24/10/2019
arrived on time as emailed with plants in good condition
4.00
Good

Date of publication
21/10/2019
Date of order
11/10/2019
21/10/2019
great service thank you
4.00
Good

Date of publication
20/10/2019
Date of order
10/10/2019
20/10/2019
well packaged, good quality plants delivered promptly
4.00
Good

Date of publication
18/10/2019
Date of order
07/10/2019
18/10/2019
The prices on the site said one thing but I was charged more when I got to checkout. I raised it with customer service and they just tried to tell me the item wasn't discounted when I'd added it to my basket but their explanation made no sense. In the end they refunded the difference out of "good will" but their communication was poor.
3.67
Good

gardens4you.co.uk replies: 21/10/2019
The price of your order unlike your story has never been changed after your payment. The item was solded / discounted the next day that was clearly explained to you. We offered you the discount for commercial purposes we were not obliged to do it.

Date of publication
17/10/2019
Date of order
07/10/2019
17/10/2019
Overall service was good..
4.00
Good

Date of publication
11/10/2019
Date of order
01/10/2019
11/10/2019
Received my order very promptly well packaged have planted the tubers as yet so hopefully they will flower well
4.00
Good

Date of publication
04/10/2019
Date of order
18/09/2019
04/10/2019
Very Pleased with plants, well packed and arrived safely. Looking forward to how they grow, many thanks
4.00
Good

Date of publication
03/10/2019
Date of order
22/09/2019
03/10/2019
Loved the plants, loved the quick delivery. One of the pots was broken and a few leaves damaged, but I'm sure transporting plants is tricky.
4.33
Good

Date of publication
01/10/2019
Date of order
21/09/2019
01/10/2019
Very pleased with the lavender plant
4.33
Good

Date of publication
30/09/2019
Date of order
20/09/2019
30/09/2019
I can’t rate goods properly as they are plants that won’t bloom until next year
3.67
Good

Date of publication
30/09/2019
Date of order
18/09/2019
30/09/2019
I've not ordered plants online before, but I was rather disappointed with the quality of the ornamental grasses. I shall await to see whether they recover and flourish
4.00
Good

Date of publication
29/09/2019
Date of order
19/09/2019
29/09/2019
Swift and painless
4.00
Good

Date of publication
25/09/2019
Date of order
09/09/2019
25/09/2019
Very good service , i will use again
4.33
Good

Date of publication
24/09/2019
Date of order
14/09/2019
24/09/2019
Everything was good except 1 of the plants had a dead broken part, so ended up smaller. Hopefully it will still grow ok but will have to see.
4.33
Good

gardens4you.co.uk replies: 26/09/2019
Dear customer rest assure every orders placed on our website are always guaranteed. If the plant who arrived damaged failed to grow, we will be happy to resend a new plant or refund the item.

Date of publication
23/09/2019
Date of order
13/09/2019
23/09/2019
Quick and efficient.
4.33
Good

Date of publication
23/09/2019
Date of order
12/09/2019
23/09/2019
The plants arrived in good time and, 2 out of the 3, in good condition
I would use gardens4you again
4.33
Good

Date of publication
21/09/2019
Date of order
11/09/2019
21/09/2019
I can't comment on how the bulbs have grown just on the delivery itself.
4.00
Good

Date of publication
19/09/2019
Date of order
09/09/2019
19/09/2019
good except for earth not being in the pots - it was caught by bags though
4.33
Good

Date of publication
13/09/2019
Date of order
03/09/2019
13/09/2019
The only problem was delivery in that the company used came up with three different excuses for why they failed to deliver on the day stated. This is not really criticism of Gardens4U but with the company they employed. However the plants did arrive eventually and were still healthy and well protected for the journey. They are now settled in the garden ready to grow.
4.00
Good

Date of publication
02/09/2019
Date of order
23/08/2019
02/09/2019
The delivery texts to say what time slot I had etc didn't match the online tracking and as a result I nearly missed it. I would go to DPD site and use their live tracker and rely on that, rather than the texts.
4.33
Good

Date of publication
31/08/2019
Date of order
08/08/2019
31/08/2019
The web site is hardly ever updated so you never know when the order is posted
4.33
Good

Date of publication
28/08/2019
Date of order
18/08/2019
28/08/2019
Some plants look a bit sorry for themselves but will see if they recover
4.33
Good

Date of publication
19/08/2019
Date of order
09/08/2019
19/08/2019
Arrived damaged, hence poor rating for the goods. However, replacements were arranged for sending the following day.
3.67
Good

Date of publication
14/08/2019
Date of order
22/07/2019
14/08/2019
Half of the plants were much smaller than the others.
4.33
Good

Date of publication
12/08/2019
Date of order
02/08/2019
12/08/2019
Present delivered in good condition
4.00
Good

Date of publication
12/08/2019
Date of order
30/07/2019
12/08/2019
Goods arrived in good time and well packaged, not yet replanted but weather
permit hope to in near future. Good healthy plants
4.00
Good

Date of publication
10/08/2019
Date of order
31/07/2019
10/08/2019
I only give this rating as it seems the plants I received may not be the exact ones I ordered. This is being o
Looked into ax o type.
Previous plants I’ve had a been excellent.
4.33
Good

Date of publication
08/08/2019
Date of order
28/07/2019
08/08/2019
Arrived in good condition and looking healthy
4.00
Good

Date of publication
02/08/2019
Date of order
23/07/2019
02/08/2019
Items delivered extremely fast Products are very small - not what I was expecting but we shall see how they grow. Look forward to using this company again if product grows well.
4.00
Good

Date of publication
02/08/2019
Date of order
22/07/2019
02/08/2019
The Sanseveira plant was actually five cuttings jammed into a pot, one of the cuttings had rotted off below the soil surface and the others, although they had some roots, had clearly not been in the pot together for very long.
4.00
Good

Date of publication
01/08/2019
Date of order
22/07/2019
01/08/2019
Plants were healthy but didn’t come with bottom trays for drainage. Delivered to wrong address despite my thorough instructions. But happy overall thanks.
4.00
Good

Date of publication
31/07/2019
Date of order
21/07/2019
31/07/2019
Short on quantity 45 instead of 50 and no free gift with order some of the plants were in poor condition
3.67
Good

gardens4you.co.uk

gardens4you.co.uk was certified by Trusted Shops on 19/03/2013.

Contact
Achterweg Zuid 33c
2161DX Lisse
Netherlands
melvinjansen@floradirect.nl
gardens4you.co.uk
Owner
Bulbs Direct B.V.
Achterweg Zuid 33c
2161DX Lisse
Netherlands
Authorized representative
M.E.C. Jansen
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with gardens4you.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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