Reviews for Oxigo
4.69/5.00
Excellent
How is the rating calculated?
OxigoReviews
: 369ExcellentCertified
Details
Contact
Oxigo- Logo - reviews
Contact
Groeneweg 162L
3981 CP Bunnik
Netherlands
Authorised representative
Erik Ploegh
This is how we ensure that reviews come from real consumers.
the most relevant positive review
2022-02-25T19:30:50Z 3 months ago
Anika and Erik were wonderful in the handling of my order. Erik went the extra mile with his understanding and help when FedEx delays were causing me some anxiety. I will return to Oxigo for my future silicon oxygen needs.
As a second note I have to say that FedEx is not the best delivery service to the US for your products. I would elevate this point of view to the appropriate level for communications with FedEx as to what caused delays in this delivery.
Oxigo- Logo - reviews
Answer by Oxigo
3 months ago
Thank you for your review and for your patience with this shipment. Due to delays with the FDA clearing it took a lot longer than anticipated. We are glad we could be of assistance and that the products arrived safely! Annika and Erik send their regards. See you next time, the Oxigo team
the most relevant critical review
2021-07-21T14:35:10Z 10 months ago
Dreadful experience. I ordered from here because of the quick delivery. Was messed around by Fedex which Oxigo (Erik) acknowledged but took absolutely no responsibility for. Got an email from Fedex stating that additional payments would be required to take delivery. Again, oxigo said that this was nothing to with them as soon as the package left them. No customer service at all. Nightmare.
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Answer by Oxigo
10 months ago
Thank you for your review. We are sorry to hear we couldn’t meet your expectations. As you ordered a product from the EU to ship into the UK, UK VAT applies. We have no influence on UK customs procedures. The fact you accepted the delivery of the product but revoked the credit card payment did not help. Despite of this we came to a solution you agreed with. Kind regards, the Oxigo team
Read the most relevant positive or most relevant critical review
Positive
Critical
2022-02-25T19:30:50Z 3 months ago
Anika and Erik were wonderful in the handling of my order. Erik went the extra mile with his understanding and help when FedEx delays were causing me some anxiety. I will return to Oxigo for my future silicon oxygen needs.
As a second note I have to say that FedEx is not the best delivery service to the US for your products. I would elevate this point of view to the appropriate level for communications with FedEx as to what caused delays in this delivery.
Oxigo- Logo - reviews
Answer by Oxigo
3 months ago
Thank you for your review and for your patience with this shipment. Due to delays with the FDA clearing it took a lot longer than anticipated. We are glad we could be of assistance and that the products arrived safely! Annika and Erik send their regards. See you next time, the Oxigo team
Read more
2021-07-21T14:35:10Z 10 months ago
Dreadful experience. I ordered from here because of the quick delivery. Was messed around by Fedex which Oxigo (Erik) acknowledged but took absolutely no responsibility for. Got an email from Fedex stating that additional payments would be required to take delivery. Again, oxigo said that this was nothing to with them as soon as the package left them. No customer service at all. Nightmare.
Oxigo- Logo - reviews
Answer by Oxigo
10 months ago
Thank you for your review. We are sorry to hear we couldn’t meet your expectations. As you ordered a product from the EU to ship into the UK, UK VAT applies. We have no influence on UK customs procedures. The fact you accepted the delivery of the product but revoked the credit card payment did not help. Despite of this we came to a solution you agreed with. Kind regards, the Oxigo team
Read more
What other customers say about their experience with Oxigo
2022-05-18T09:20:58Z 4 days ago
Great customer service
Verified review|
2022-03-22T10:30:45Z 2 months ago
I needed help with a spare part. Erik gave it his personal attention and sorted my request quickly and thoughtfully. Great service.
Verified review|
Oxigo- Logo - reviews
Answer by Oxigo
2 months ago
Thank you for your review! We are glad we could be of assistance. Kind regards, the Oxigo team
2022-03-29T15:18:06Z 2 months ago
The ease of ordering and timely delivery as stated on purchase.
Verified review|
2022-03-28T08:07:52Z 2 months ago
very good experience very fast delivery
Verified review|
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Answer by Oxigo
2 months ago
We are glad to hear you have had a good experience, we hope to welcome you again! Kind regards, the Oxigo team
2022-03-27T11:07:21Z 2 months ago
Perfect in all departments.
Verified review|
Oxigo- Logo - reviews
Answer by Oxigo
2 months ago
Thank you for your review and for your continued business! Kind regards, the Oxigo team
2022-04-19T09:18:54Z 1 month ago
Verified review|
2022-04-15T07:49:20Z 1 month ago
Verified review|
2022-04-10T05:08:58Z 1 month ago
Verified review|
2022-04-09T07:01:46Z 1 month ago
Verified review|
2022-04-10T07:36:52Z 1 month ago
Don't send out customer service questionnaires until you have delivered the order
Verified review|
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Answer by Oxigo
1 month ago
Thank you for your review. Sorry to hear you have received our questionnaire before receiving the order. We checked the shipment and and your order should be delivered within 2 working days. Kind regards, the Oxigo team
2022-02-25T19:30:50Z 3 months ago
Anika and Erik were wonderful in the handling of my order. Erik went the extra mile with his understanding and help when FedEx delays were causing me some anxiety. I will return to Oxigo for my future silicon oxygen needs.
As a second note I have to say that FedEx is not the best delivery service to the US for your products. I would elevate this point of view to the appropriate level for communications with FedEx as to what caused delays in this delivery.
Verified review|
Oxigo- Logo - reviews
Answer by Oxigo
3 months ago
Thank you for your review and for your patience with this shipment. Due to delays with the FDA clearing it took a lot longer than anticipated. We are glad we could be of assistance and that the products arrived safely! Annika and Erik send their regards. See you next time, the Oxigo team
2022-03-02T08:55:58Z 3 months ago
High quality products. Excellent customer service and delivery. Staff very helpful to offer advice if you have any questions. Many thanks.
Verified review|
2022-03-17T12:18:38Z 3 months ago
Good product, nice contact with sales people, delivered promptly and well packaged.
Verified review|
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Answer by Oxigo
3 months ago
Thank you for your review! We are pleased to hear your are satisfied with our service. Kind regards, the Oxigo team
2022-03-11T23:33:27Z 3 months ago
Deliverd when said and good contact service when I had a problem
Verified review|
2022-03-17T10:54:18Z 3 months ago
Very helpful. Good delivery and very pleased with the product.
Verified review|
Oxigo- Logo - reviews
Answer by Oxigo
3 months ago
We are glad to hear you are pleased with the product! Thank you for your review. Kind regards, the Oxigo team
2022-03-18T11:25:09Z 3 months ago
Verified review|
2022-03-16T12:43:39Z 3 months ago
Verified review|
2022-03-07T16:09:40Z 3 months ago
Verified review|
2022-03-04T13:29:59Z 3 months ago
Verified review|
2022-02-27T09:23:22Z 3 months ago
Hasn’t arrived yet !,
Verified review|
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Answer by Oxigo
3 months ago
Thank you for your review. Your order is on its way to the UK. Delivery is expected between February 28 and March 2. Please let us know if you have any questions. Best regards, the Oxigo team
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Reviews for Oxigo
4.69/5.00
Excellent
How is the rating calculated?
Trustmark for Oxigo
Status:
updated on: 21/05/2022
certified since: 26/03/2018
Oxigo is checked and certified according to the Trusted Shops quality criteria
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Details about Oxigo
Oxigo- Logo - reviews
Contact
Groeneweg 162L
3981 CP Bunnik
Netherlands
Authorised representative
Erik Ploegh