light11.euReviews

: 2,814ExcellentCertified

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light11.eu- Logo - reviews
light11.eu- Logo - reviews

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light11.eu - interior and exterior lighting

The online shop light 11.eu creates the perfect atmosphere for modern-day living with intelligent home lighting solutions.
Contact
light11.de GmbH
Bozener Str. 13
44229 Dortmund
Germany
Trade register
Amtsgericht Dortmund HRB 22504
Authorised representative
Thomas Unger

Reviews for light11.eu

4.85/5.00
Excellent
How is the rating calculated?

445 reviews in the last 12 months

90 %
8 %
1 %
< 1 %
1 %
2,814 total reviews

What other customers say about their experience with light11.eu

1 month ago
Quick delivery ,competitive price
 Verified review|
1 month ago
I had problems entering my VAT number as a company, which made my purchase not proceed. Customer service and I were in contact, but they were not able to solve my problem and then I had to buy the product at a higher price (because first it had a promotion). That was a shame, but both the communication and product were good.
 Verified review|
1 month ago
1. The delivery took nearly 2 months to get to me - but it is difficult to criticise the company because of Covid-19 2. impossible to use the parts to fix my lamp because I am unable to feed the cable through the arm because the bulb holder socket is locked 3. The team kept me up to date with delivery delays - but were unable to help me fix the lamp and undo the locked socket
 Verified review|
1 month ago
Your Shipping agent does not respect the goods. The box was in bad condition. One corner was crushed, on one side was holes made with some tools etc. The other side has holes in the middle, made by bigger truck. Artemide has quite good packing system. The lamp was ok. So, I do not want to use Kuehne+Nagel in future...
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3 months ago
dear all we were this time a bit unhappy with the delivery spead- we understand that Corona had an impact on the planning and delivery cycle, however would expect that some direction about that date could be faster communicated.
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3 months ago
It was easy to use webpage. Lamp was telivered as promised. UPS Estonia caused little problems.
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3 months ago
Unfortunately my package was delivered to completely the wrong address by your courier, thankfully though, the person who received it was kind enough to drive to my home and deliver it to me. Otherwise I am completely happy with my purchase
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3 months ago
long delivery (partially a covid-19 impact), perfect product
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4 months ago
Still haven't received all the items.
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4 months ago
Goods arrived eventually unfortunately an issue with postcode caused delay
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5 months ago
Extra plus for the instruction leaflet on how to replace the parts I bought. With pictures so the text (only in German) did not matter that much.
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5 months ago
The article I ordered was not delivered and I received something else instead. However, after sending a simple mail, I received a label and guidance so I was able to return the goods. Thank you!
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5 months ago
I'm very disappointed with your customer service.I made a complaint on your site about the change of price of the pendant light I was ordering during buying process and till know I didn't got an answer
 Verified review|
light11.eu- Logo - reviews
light11.eu- Logo - reviews
 Answer by light11.eu
5 months ago
Unfortunately, we can't find any message from you in our email system. The online prices are shown with 19% German VAT. If you enter another delivery country, the prices change because of the different VAT.
5 months ago
Everything was good except for the delivery, but, in time of coronavirus, I can understand
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5 months ago
The delivery was on time. The goods were well packaged. And and i did not need to speak with the Customer service.
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6 months ago
as hoped for
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6 months ago
Good
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6 months ago
Return on incorrect item (my fault...) was very easy and correct item was received without any delay.
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7 months ago
first: I had never seen this extra before, where do I find it? In Germany Fantastic
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7 months ago
Great service arrived in the morning so I could start my day. Item very expensive but I needed it. Thank you
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