light11.eu- Logo - reviews

light11.eu
Reviews:

39 reviews in the last 12 months4,096 total reviews  

4.46
Good

Trustmark
Valid

Includes Buyer Protection
Certified since: 1 Sept 2008
The Trustmark indicates trustworthy online retailers.
light11.eu fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

30 May 2023
 Verified review
Replacement part easy to find on website and easy to order. Delivery successful to our UK address and parcel safely received.
Read more
See all positive reviews

Top negative review

5 Jun 2023
 Verified review
1. IBAN number provided in mail with order confirmation is incorrect. When I tried to pay (prepayment for order), my bank claimed that IBAN doesnt exist. 2. When I tried to cancel my order, it was not possible. Despite I cancelled it, it is still in the system. i tried to cancel items and order, but couldnt do it.
Read more
See all critical reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for light11.eu

Filter
Rating
 Sort by  
Relevance
(4)
Reset
4 days ago
 Verified review
Report review
15 Feb 2024
 Verified review
I made very bad experience with light11.eu. They repeatedly send broken lampes, apparently not doing minimal quality assurance, such as: does the light goes on if I switch the on button. After sending the lamp back the replacement was not functionning again. And they were also affected by a data breach with credit card information stolen. A total NO-GO. Stay away!
Report review
5 Jun 2023
 Verified review
1. IBAN number provided in mail with order confirmation is incorrect. When I tried to pay (prepayment for order), my bank claimed that IBAN doesnt exist. 2. When I tried to cancel my order, it was not possible. Despite I cancelled it, it is still in the system. i tried to cancel items and order, but couldnt do it.
Report review
Answer by light11.eu
5 Jun 2023
Oh. There seems to be a lot going on here. It should go without saying that the IBAN you were given is correct. It is sent daily to all customers who have opted for the same payment method and is used for payment. System requests for cancellations are handled manually by us. This ensures that, where necessary, we also refund the correct amount to the customer. Therefore, your cancellation request (which you sent six times) could not be processed until this morning.
27 Nov 2023
 Verified review

Damaged and used lights

The lights delivered were not new, one was faulty and the exterior part was damaged, and it was missing the screws
Report review