Certificate for zalando.co.uk

No. X805CCA4B0BC6EEE189CA8B1E6955533B
 

Approved on
11/01/2012
Valid until
10/01/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for zalando.co.uk



Excellent

4.71/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 2,229 Trusted Shops reviews collected in the last 12 months.
In total, zalando.co.uk has already collected 11,433 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
09/11/2018
Date of order
02/11/2018
09/11/2018
Never ever again Absolutely fuming first of all my cancelled got ordered 4 times Come on 4 bloody times I rang them up they said it’s my bank that cancelled it but clearly on the email they sent me it didn’t say anything about my bank, in the email it gave me a 10 discount so while on the phone to zalando she said what you on about I forwarded the email to her no reply. On top of that my order
1.00
Very Poor

zalando.co.uk replies: 20/11/2018
Hi there! Thanks for taking the time to leave a review, I'm terribly sorry to hear that you've had a few orders cancelled. We're more than happy to look into this further for you and I have sent out an email to you just now explaining why this continues to happen in your case specifically. If there is anything else we can do, please get in touch. Best Wishes, Zalando Customer Care

Date of publication
09/11/2018
Date of order
02/11/2018
09/11/2018
I can only deliver gold star satisfaction when dealing with Zalando - the best all-round well run company I have encountered in many years of shopping.
5.00
Excellent

Date of publication
09/11/2018
Date of order
02/11/2018
09/11/2018
I bought an item here this week. Never heard of Zalando, so as with all new stores I was a little skeptical... no need to be.nThe delivery time was very fast and their communication was excellent.
4.33
Good

Date of publication
09/11/2018
Date of order
01/11/2018
09/11/2018
Very satisfied with the service. Parcel was slightly late but I was contacted and informed that there would be a slight delay. The items ordered were very competitively priced and postage free. The items are of good quality.
4.67
Excellent

Date of publication
09/11/2018
Date of order
02/11/2018
09/11/2018
Very comfortable trainer and good quality
Quick delivery and right on time
5.00
Excellent

Date of publication
09/11/2018
Date of order
02/11/2018
09/11/2018
All round very good.
5.00
Excellent

Date of publication
08/11/2018
Date of order
01/11/2018
08/11/2018
Shoes arrived on time. Prompt service.
4.67
Excellent

Date of publication
08/11/2018
Date of order
01/11/2018
08/11/2018
Excellent servicr
5.00
Excellent

Date of publication
08/11/2018
Date of order
01/11/2018
08/11/2018
Great selection of clothes, fast delivery.
5.00
Excellent

Date of publication
08/11/2018
Date of order
01/11/2018
08/11/2018
All good
5.00
Excellent

Date of publication
08/11/2018
Date of order
01/11/2018
08/11/2018
From ordering to delivery and updates in between all excellent. Would highly recommend the Zalando experience.
5.00
Excellent

Date of publication
08/11/2018
Date of order
01/11/2018
08/11/2018
Very good thanks
5.00
Excellent

Date of publication
08/11/2018
Date of order
01/11/2018
08/11/2018
Very happy with the service. The items I received were as described. The delivery was very speedy.
5.00
Excellent

Date of publication
08/11/2018
Date of order
01/11/2018
08/11/2018
Great prices, always delivered quickly. Dealt with return quickly and easily, money refunded quickly.
5.00
Excellent

Date of publication
08/11/2018
Date of order
01/11/2018
08/11/2018
Swift experience
5.00
Excellent

Date of publication
08/11/2018
Date of order
31/10/2018
08/11/2018
Very quick service and excellent returns terms if required
5.00
Excellent

Date of publication
08/11/2018
Date of order
31/10/2018
08/11/2018
I keep returning
5.00
Excellent

Date of publication
08/11/2018
Date of order
31/10/2018
08/11/2018
Excellent site with good service and quality. Good returns service and policy
5.00
Excellent

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
Easy online ordering, delivery and good Customr service
5.00
Excellent

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
Hi very happy with this website. A very good & varied selection.
5.00
Excellent

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
Good blouse though creased. Timely delivery.
4.67
Excellent

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
1st time I have used this company and very pleased with it so far. Easy to order and navigate the site. Not too long a delivery time either. I will definately be looking on this site again.
4.00
Good

Date of publication
07/11/2018
Date of order
30/10/2018
07/11/2018
I've been with Zalando for as long as they have been around-10 years. They were the brave online retailer with products from the United Kingdom and Europe. I have always loved the ease of which shopping has been made and made even more so, over the years. I have only praise for Zalando and as they head into the future with their Partner shops, I look forward to their making this equally excellent.
5.00
Excellent

Date of publication
07/11/2018
Date of order
31/10/2018
07/11/2018
Great service
5.00
Excellent

Date of publication
07/11/2018
Date of order
30/10/2018
07/11/2018
Good protection
5.00
Excellent

Date of publication
07/11/2018
Date of order
29/10/2018
07/11/2018
Ordering straightforward, fast delivery, item as described. Ticks all boxes
5.00
Excellent

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
Great quality goods fabulous designs prompt service
5.00
Excellent

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
All good. Nothing to change.
5.00
Excellent

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
Quick delivery. Quality product
5.00
Excellent

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
Super fast delivery. Love my boots.
5.00
Excellent

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
Good quality great delivery
4.67
Excellent

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
Brilliant staff in shop tea friendly and helpful
5.00
Excellent

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
satisfaction and good service
4.33
Good

Date of publication
06/11/2018
Date of order
30/10/2018
06/11/2018
Order has been cancelled 10 times in the space of 9 days by Zalando.
1.00
Very Poor

zalando.co.uk replies: 07/11/2018
Hi there. Thanks for taking the time to leave a review. I'm afraid that sometimes this can happen due to our security settings - I can see my colleague has advised on this. You can try placing the order again but for a lower value or with a different card. Best wishes, Team Zalando UK

Date of publication
06/11/2018
Date of order
29/10/2018
06/11/2018
Had a voucher come through and that's why I shopped here again. Otherwise prices can be a little pricey. Had good customer service throughout.
5.00
Excellent

Date of publication
05/11/2018
Date of order
29/10/2018
05/11/2018
Great items, great price and easy & convenient delivery
5.00
Excellent

Date of publication
05/11/2018
Date of order
29/10/2018
05/11/2018
Easy to navigate site. Fab delivery. IF I need to return any items it’s easy
5.00
Excellent

Date of publication
05/11/2018
Date of order
29/10/2018
05/11/2018
Excellent
5.00
Excellent

Date of publication
05/11/2018
Date of order
29/10/2018
05/11/2018
Everything was fine except that I received an item I had not ordered instead of what I wanted. However, the customer service response was excellent once I reported the problem. It is a nuisance to have to drop off the parcel with the wrong item at a place rather far away instead of being able to return via the post office.
4.67
Excellent

Date of publication
05/11/2018
Date of order
28/10/2018
05/11/2018
Quick and good
5.00
Excellent

zalando.co.uk customer reviews

zalando.co.uk

zalando.co.uk was certified by Trusted Shops on 11/01/2012.

Contact
Tamara-Danz-Str. 1
10243 Berlin
Germany
Contact Zalando
Owner
Zalando SE
Postfach 1 15 01
10115 Berlin
Germany
Trade register
Amtsgericht Charlottenburg Berlin HRB 158855
Authorized representative
Robert Gentz, David Schneider, Rubin Ritter
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with zalando.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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