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Top positive review
21 Apr 2023
Verified review
Brilliant store, especially good now they organise the import stuff automatically - no more silly courier messages about fees to pay!
I really wish they would also stock KNX products as well - then it would be more of a one stop shop 👍👍
The customer service and support , lying to the customer and giving misleading information is bad customer experience , but the customer support person ( Internal sales ) shouts and hang up the phone on the customer is totally unacceptable , the material arti
Very good service but the transport cost suddenly jumps from £6.90 to over £300 if you exceed the weight limit! Not realistic.
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Answer by automation24.co.uk
2 Apr 2024
Thanks for your review. We usually send via parcel delivery at attractive prices. For large, bulky or heavy shipments of a certain size, freight shipping on a pallet may be necessary to ensure that the goods reach their destination undamaged and safely. Unfortunately, freight shipping costs are significantly higher than parcel shipping. We have to pass on some of these costs. Our customers are informed about this the shop and even individually by our sales team. Thank you for your understanding.
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Imported Reviews
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