The customer service and support , lying to the customer and giving misleading information is bad customer experience , but the customer support person ( Internal sales ) shouts and hang up the phone on the customer is totally unacceptable , the material arti
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7 days ago
Verified review
Shame on sales team -The customer service and support
The customer service and support , lying to the customer and giving misleading information is bad customer experience , but the customer support person ( Internal sales ) shouts and hang up the phone on the customer is totally unacceptable , the material arti
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Answer by automation24.co.uk
7 days ago
Dear customer,
Thank you for your feedback.
We would like to apologise for this inconvenience. This is not in line with our service standards.
Yet, we are happy that we were able to solve the delivery delays, despite the public holidays in between.
Thank you very much.
Best regards
Your Automation24 team
27 Mar 2024
Verified review
Very good service but the transport cost suddenly jumps from £6.90 to over £300 if you exceed the weight limit! Not realistic.
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Answer by automation24.co.uk
2 Apr 2024
Thanks for your review. We usually send via parcel delivery at attractive prices. For large, bulky or heavy shipments of a certain size, freight shipping on a pallet may be necessary to ensure that the goods reach their destination undamaged and safely. Unfortunately, freight shipping costs are significantly higher than parcel shipping. We have to pass on some of these costs. Our customers are informed about this the shop and even individually by our sales team. Thank you for your understanding.
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