shop.resmed.com/GB/en/Reviews:
364 reviews in the last 12 months992 total reviews
Excellent
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Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
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Top negative review
22 Jun 2023
Verified review
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
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Reviews for shop.resmed.com/GB/en/
30 Mar 2024
Verified review
Hard to find spare masks on your site
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21 Feb 2024
Verified review
The delivery and product are satisfactory. However, this is only about tracking. It would be preferable to have tracking information available immediately following the purchase. I received tracking information after the item arrived near my mail centre.
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28 Feb 2024
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27 Feb 2024
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2 Feb 2024
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18 Feb 2024
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Insane prices for equipment to treat a medical condition.
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13 Jan 2024
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Their products are First Class but too expensive! It rather takes advantage of people who have Sleep Apnea and need the enhanced full face masks which NHS doesn’t provide.
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27 Dec 2023
Verified review
Spares expensive
Good service however the cost of spare parts is extremely high.
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9 Jan 2024
Verified review
Product is OK 👍
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2 Jan 2024
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25 Dec 2023
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21 Jun 2023
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A Tale of Two Experiences
Tried to order replacement parts for my Air Sense 10 and it was borderline impossible to figure out which part I should get. So I ordered the wrong (and not cheap) part.
Talked to customer service on the phone and they were extremely helpful and resolved my problem immediately.
Recommendation: fire the website designer. Replace with the person in charge of customer service.
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9 Oct 2023
Verified review
On the whole a good experience.The despatch time is still slow. Notification of delivery was late in day. Unfortunately we were away at the time and despite not advising parcel to be left delivery was left on doorstep.
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6 Sept 2023
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ResMed filters were delivered within a few days - does ResMed offer an ozone-based cleaning apparatus for mask, tube and machine?
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23 Nov 2023
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Chin strap
It was a chin strap. It fits but on some nights it moves forward or back on top of my head and comes loose
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18 Jun 2023
Verified review
Pillow was sent out quickly. However I didn't find it at all comfortable.
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27 Jul 2023
Verified review
Great delivery- not so easy to find required items on the website
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16 Nov 2023
Verified review
Well I needed the nose card prior to purchasing my last mask.
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23 Oct 2023
Verified review
Not very quick delivery but otherwise ok.
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