shop.resmed.com/GB/en/Reviews:
364 reviews in the last 12 months995 total reviews
Excellent
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Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
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Top negative review
22 Jun 2023
Verified review
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
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Reviews for shop.resmed.com/GB/en/
6 days ago
Verified review
Good quality
Great products but a bit expensive, taking advantage a little bit of people with sleep issues.
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12 days ago
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10 Apr 2024
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9 Apr 2024
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It's built quality is good and done the job properply
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6 Apr 2024
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Can be trusted !!
Item’s as described and well packaged - I dropped one star for the delivery period of one week
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6 Apr 2024
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5 Apr 2024
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Still don't receive
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NM
Neil M.
Bridgwater
5 Apr 2024
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CM
Catherine M.
Glasgow
5 Apr 2024
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Easy
From the comfort of my own home I could choose the part I wanted. I would have preferred someone to reassure me that I was buying the right part in person but we are where we are. 6 days later the part arrived in a discrete box and properly packaged.
I had ordered the compatible Climate Line. It is excellent and I wish I had done it ages ago, but I was anxious I would order the wrong part.
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4 Apr 2024
Verified review
The new equipment I have ordered, over £200 pounds worth, is urgently required for medical treatment AND IT HAS'NT EVEN ARRIVED YET. YET IT WAS PURCHASED ON 21ST MARCH 2024!!!!! Today is 4th APRIL.
Tell the supplier to pull the other leg please. No more ResMed equipment will be purchased by me. There are other willing suppliers out there you know.
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Answer by shop.resmed.com/GB/en/
5 Apr 2024
Please accept our apologies for the delay in you receiving your order.
Our recent promotion was extremely popular and this has resulted in some orders taking a little longer than usual to process. However we can see your order has now been despatched and is with Royal Mail. You will have received an automated email with the tracking infomation so you can track its progress, however if you need any further assistance please contact us at patient-uk@resmed.com
4 Apr 2024
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3 Apr 2024
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I am still waiting for a Delivery how can i rate it
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Answer by shop.resmed.com/GB/en/
5 Apr 2024
Please accept our apologies for the delay in you receiving your order.
Our recent promotion was extremely popular and this has resulted in some orders taking a little longer than usual to process. We can see your order has now been delivered however if you need any further assistance please contact us at patient-uk@resmed.com
2 Apr 2024
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31 Mar 2024
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Service was good but there prices tend to be high.
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22 Mar 2024
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Have made several purchases over the years with no problem.
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28 Feb 2024
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27 Feb 2024
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21 Feb 2024
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The delivery and product are satisfactory. However, this is only about tracking. It would be preferable to have tracking information available immediately following the purchase. I received tracking information after the item arrived near my mail centre.
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2 Feb 2024
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13 Jan 2024
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Their products are First Class but too expensive! It rather takes advantage of people who have Sleep Apnea and need the enhanced full face masks which NHS doesn’t provide.
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