shop.resmed.com/GB/en/Reviews:
364 reviews in the last 12 months992 total reviews
Excellent
TrustmarkValid
Top positive review
23 Jan 2024
Verified review
Always quick & easy service.
Customer services have always got back to me quickly.
The VAT exemption box could do with being larger & more obvious, I’m partially sighted & find this part difficult.
I do feel like it’s all a little expensive, £70 for 3 masks which are advised to be replaced monthly, but this seems to be the way with all medical products, be it Resmed or any other medical company.
In all though, very good & easy service.
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Top negative review
22 Jun 2023
Verified review
I tried to start a Return of 1 of the items I ordered.
1) I went on the ResMed website, cannot complete the process due to error message.
2) I called ResMed to Resolve issue. They also say that they cannot start return due to System issue.
3) Audrey from ResMed promised to call me the next day (yesterday) with a Solution. No call or communication whatsoever!!
I think they are playing for time
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Reviews for shop.resmed.com/GB/en/
5 Apr 2024
Verified review
It takes too long for delivery.
An order I placed 14 days ago has yet to be delivered.
No information or updates on the status were provided until I contacted the company to chase it up.
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RG
Richard G.
Halifax
4 Apr 2024
Verified review
Long wait for order delivery
Ordered a small replacement item for CPAP 13 days ago. Yet to arrive..... Dispatch e-mail received last night but Royal Mail track & trace today says yet to receive the item.....
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Answer by shop.resmed.com/GB/en/
5 Apr 2024
Please accept our apologies for the delay in you receiving your order.
Our recent promotion was extremely popular and this has resulted in some orders taking a little longer than usual to process. We can see your order is with Royal Mail and due for delivery today however if you need any further assistance please contact us at patient-uk@resmed.com
21 Mar 2024
Verified review
Very expensive
I honestly believe that the products on sale are very expensive. Some NHS providers no longer supply masks etc so PATIENTS have no option but to purchase vital items .
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11 days ago
Verified review
Delivery took 15 days to arrive, I believe that you should charge a Delivery Fee when it takes this amount of time to arrive. No matter the reasons.
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4 Apr 2024
Verified review
Delivery times from order are very slow compared to that which we are accustomed to from other online suppliers!
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29 Mar 2024
Verified review
Goods extremely over priced.
Goods extremely over priced taking advantage of people having no choice because of illness.
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5 Apr 2024
Verified review
Item in stock, slow delivery
Although item was in stock, it took nearly a fortnight to arrive.
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3 Apr 2024
Verified review
I am still waiting for a Delivery how can i rate it
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Answer by shop.resmed.com/GB/en/
5 Apr 2024
Please accept our apologies for the delay in you receiving your order.
Our recent promotion was extremely popular and this has resulted in some orders taking a little longer than usual to process. We can see your order has now been delivered however if you need any further assistance please contact us at patient-uk@resmed.com
12 days ago
Verified review
Delivery Ok but I thought a bit slow.
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30 Mar 2024
Verified review
Hard to find spare masks on your site
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5 Apr 2024
Verified review
Still don't receive
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21 Feb 2024
Verified review
The delivery and product are satisfactory. However, this is only about tracking. It would be preferable to have tracking information available immediately following the purchase. I received tracking information after the item arrived near my mail centre.
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27 Feb 2024
Verified review
Good all round company
I got my size wrong, but returns are easy. The products are really good quality.
Customer services ver polite and helpful.
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27 Feb 2024
Verified review
The heated tube worked exactly as described.
Purchasing was easy and the goods arrived by post as promised. Thanks.
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26 Feb 2024
Verified review
Produces are of a good quality and dispatched quickly . Unfortunately the products are a little expensive
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21 Feb 2024
Verified review
reassuring order process
Easy to order. Unfortunately the mask didn’t fit wbut the returns procedure is really straightforward
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25 Feb 2024
Verified review
Great service, arrived on time and in good condition. Easy to order
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15 Mar 2024
Verified review
Easy to navigate website. Easy to order.
Delivery speedy.
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28 Feb 2024
Verified review
not much apart from reduce prices
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19 Feb 2024
Verified review
Fantastic piece if equipment
Fantastic piece of equipment
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