ResMed UK Reviews:
Review summary
Reviews for ResMed UK are consistently positive. Customers praise the helpfulness, professionalism, and responsiveness of the customer service staff. Many highlight the fast, prompt, and reliable delivery of orders, often arriving earlier than expected. The quality, reliability, and effectiveness of the products receive high satisfaction, and the returns and exchanges process is generally seen as straightforward and efficient with prompt refunds. Customers also appreciate the ease of ordering, setup, and daily use of both the website and the devices, as well as the broad selection of available products and spares. Some customers note issues with automated or phone support. There are mentions of confusion with specific instructions or features, and a few customers have experienced concerns with product durability or particular features. Pricing is a frequent concern, as many find the products and accessories expensive compared to alternatives or their expectations. Some customers express a desire for more product models, sizes, or international compatibility, and a few wish for more flexibility or information upfront regarding returns and exchanges.
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Reviews for shop.resmed.com/GB/en/
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Your products are great, as are the sales and returns services. You make having sleep apnea tolerable!
Answer by ResMed UK
Thank you so much for your lovely feedback. We’re delighted to hear that both our products and our sales and returns service have made a positive difference for you. Making sleep apnoea more manageable is exactly what we aim to do.
Resmed team
Fast delivery
Quality of products ease of ordering and fast delivery
Resmed was able to supply a full face mask similar to the one i had to start with
A Travelling Game Changer
I have been a CPAP/Redmed10 user for nearly 8 years, lugging around my large device on different travels.
I was a little skeptical about how good a small / travel unit would be, especially at the cost.
I used my AirMini for the first time last night on the hottest night in the UK in 2025, it was quiet, comfortable and one of the best nights I have had away from home. It was certainly worth the investment and I would recommend this to anyone who travels (lightweight and quality).
I am looking forward to trying this on battery!
As this is a travel device, please make an international power supply so I can simply switch in the relevant plug of make it USB-C Power driven as a default source would be my only improvement reccomendation.
Answer by ResMed UK
Thank you for sharing your experience! We're glad to hear the AirMini exceeded your expectations and gave you a great night’s sleep—especially in challenging conditions. Your suggestion about a more flexible power solution is appreciated and will be passed on to our product team. Safe travels and thanks again for your trust in ResMed!
ResMed Team
The Royal Mail played football with box as it was burst and thankfully nothing was broken or missing .
A smooth buying experience and quick delivery
Very responsive service oriented approach! Well done.
Items well packed and fast delivery
Easy to order items. The order was despatched and delivered very quickly.
Good prices and speedy delivery.
Maybe offer a mask sample package 3 different types of masks to try, apart from that excellent
Hoping to improve. Having like blackouts which are horrid and then like loosing my memory. If I would have known these symptoms like snoring years ago I would have looked for medication sooner.It is like living a nightmare. Being treated for skin cancer and then had catheter fitted.But along came this and it is turned my life into a nightmare. What you could do better is bring down the prices of the equipment. Some poor people cannot afford to purchase it.
Good products, but the price !!
Contacted Resmed - very helpful and courtesies stopped me buying the wrong product and suggested a different one, which i then bought. Absolutely worked and this is the one i can wear and have no trouble with it. Brilliant !
Only niggle is the price £150.00 for a piece of plastic,! but it works
Quality products that stand the test of time...
The quality of their products is exceptional. I have been using an AirSense 10 for 5 years now and never had an issue.
It quickly cleared up my sleep apnea as soon as I started using it. A bonus was that it compensated for my deviated septum. Previously, I could only sleep on my right, but this device opens the nostrils on both sides, allowing me to sleep in any position I want now.
The AirFit™ P30i mask has been a game-changer; I only wish I had started using it sooner. With the airflow coming in from the top, I can sleep much more comfortably.
I do notice a pink residue in the humidifier that I have to clean every few days. I believe it’s caused by an airborne bacterium called Serratia Marcescens. While it’s harmless, it can be persistent and difficult to clean due to the internal shape and design of the humidifier. This issue only arose after I switched the allergy filter to a standard filter, though it might just be a coincidence.
It's good that Resmed do not accept returns of opened medical equipment—this could be an expensive mistake for some and a negative review, but it’s reassuring for the rest of us!
The costs are the only negative aspect - in the light of such large profits, maybe that is something that can be addressed in the future!
Answer by ResMed UK
Thank you for your detailed and thoughtful feedback! We’re really pleased to hear how much the AirSense 10 and AirFit P30i have improved your sleep and overall comfort. It’s also helpful to know about your experience with the humidifier cleaning—your observation is noted. We appreciate your understanding around our returns policy, which is in place to ensure product safety for all customers.
ResMed Team
Quick delivery, nice soft cushion mask.
Heated hose works really well. No rain-out at all.
All items arrived in perfect order. I've not tested the humidifier yet but, with the onset of the freezing temps, the heated hose has been fantastic and I've not experienced any "rain-out".
Answer by ResMed UK
Thanks so much for sharing this! We're really glad to hear the heated hose has been doing its job and keeping those cold-weather nights comfortable. Happy to know everything arrived safely too.
Resmed team
Excellent customer service - very helpful. Slight problem occurred when selecting the size of the nasal mask but generally it was straight forward.
Resmed - an excellent, professional service
Am excellent, professional service with high quality products.
Speedy delivery.
Just as stated when ordered.
Excellent website that is easy to navigate. Wonderful customer service provided on calling to seek information.