Time2 Technology- Logo - reviews

Time2 Technology
Reviews:

99 reviews in the last 12 months2,155 total reviews  

4.49
Good
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Top positive review

12 Jan 2024
 Verified review
Your team member was understanding and very helpful and understanding, I already have an Oscar camera which appears to have gone faulty. It stopped recording, then said no s d card which it does have, then advised recording could only be obtained on the cloud! Until it went faulty it was excellent, though I do recall setting it up was not strait forward. I had to seek your assistance. This aspect might be simplified.

Top negative review

9 Dec 2023
 Verified review
I will never buy anything from this firm again. Bought an AVA battery camera from them, which stopped working in night mode after about three months. So they replaced it with a new camera (seems fair so far). Then the replacement camera failed in exactly the same way,. As I needed a battery camera for the back garden and time2 had no suitable replacements (only mains power) I asked for a refund. They informed me that they didn’t give refunds past the first 30 days. After numerous emails and phone calls I had to settle for a credit note which I could only use to purchase a totally unsuitable alternative product. Just a waste of time and money, you have been warned.
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Reviews for Time2 Technology

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2 days ago
 Verified review
Product was wrong for me but easy to return and a swift refund. Would use again.
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1 Mar 2024
 Verified review
The equipment is very good and is easy to install and delivery is very good
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10 Mar 2024
 Verified review
Understand what what I was asking for and delivery was very quick
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Answer by Time2 Technology
11 Mar 2024
Hello there, Thank you so much for leaving us such a fantastic 5-star review! We are thrilled to hear that we met your expectations and provided you with the service you deserved. Ensuring that our customers receive exactly what they need is our top priority, and we're delighted to hear that we understood your requirements accurately. We strive to make the ordering process as seamless as possible, and we're thrilled that you found our delivery exceptionally quick. Your satisfaction is incredibly important to us, and we're grateful for the opportunity to serve you. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thank you once again for choosingTime2. We look forward to serving you again soon! Best regards, Timee2 Customer Support
7 Mar 2024
 Verified review
More products compatible and duel tec pirs for conservatorys
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10 days ago
 Verified review
Customer service was excellent
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Answer by Time2 Technology
7 days ago
Hello Lynn, Thank you so much for taking the time to leave us such a glowing review! We are thrilled to hear that you found our customer service to be excellent. Providing exceptional service is at the core of what we do, and it's incredibly rewarding to know that we've met your expectations. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you. If you ever need assistance in the future or have any further feedback to share, please don't hesitate to reach out. We're always here to help! Once again, thank you for choosing us, and we look forward to serving you again soon. Best regards, Time2 Customer Support
28 Feb 2024
 Verified review
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6 days ago
 Verified review

Not honourable

Hi or what was offered online
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17 Feb 2024
 Verified review

They are hiding from the customers

I got cameras but I couldn’t get in touch with the company via phone. I left a message - nobody answered. I reply via an email was not satisfactory. The second email gave me so many details how to return cameras that I was confused completely. Not happy.
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Answer by Time2 Technology
27 Feb 2024
Hello, We're sorry to hear about your experience and apologize for any inconvenience caused. It's important to us that our customers feel supported and receive clear communication. We regret any confusion caused by the return instructions provided and understand your frustration with the lack of satisfactory support. We'll review our processes to ensure clearer and more effective communication in the future. Please feel free to reach out to us again with any further questions or concerns. We're committed to resolving this matter and ensuring your satisfaction. Best regards, Time2 Technology
26 Feb 2024
 Verified review
Great customer service, easy to set up.
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Answer by Time2 Technology
27 Feb 2024
Hello, Thank you for the fantastic 5-star review! We're thrilled to hear that you had a great experience with our customer service and found the setup process easy. Your satisfaction is our top priority, and we're always here to assist you every step of the way. If you have any further questions or need assistance in the future, don't hesitate to reach out. We appreciate your support! Best regards, Time2 Customer Support
17 Feb 2024
 Verified review
It is impossible to get in touch with them. I bought 4 cameras instead of 2 paying twice as first they didn’t accept my payment and I had to pay with another card. No proof of order was sent to my email. As a result I got 4 cameras instead of 2. They charged me twice.And the process of returning is very complicated
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Answer by Time2 Technology
27 Feb 2024
Hello, Thank you for your feedback and for choosing our camera. We're glad to hear that you find it to be good overall. We apologize for the inconvenience caused by the strange sound pickup issue, especially in quiet background conditions. We take customer feedback seriously and will look into this issue further to see how we can improve. By the way, you can book Royal Mail to come collect or you can take it to the local post office. We sent an email including the link. If you have any further concerns or questions, please don't hesitate to reach out to us. We're here to help ensure your experience with our products is as positive as possible. Best regards, Time2 Technology
MM
Mike M.
Collington,
5 Feb 2024
 Verified review

Frustrating and unnecessarily complicated

The door bell simply was unable to detect my 2.4 ghz network. I have a BT router which delivers 2.4Ghz & 5.0Ghz which allows connection to either
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Answer by Time2 Technology
8 Feb 2024
Hello there, We're sincerely sorry to hear about the difficulty you encountered with connecting our doorbell to your network. Your feedback is invaluable to us, and we understand the frustration that arises when a product doesn't meet expectations, especially when it comes to something as crucial as home security. We apologize for any inconvenience this may have caused you. Our team is committed to ensuring that our products are user-friendly and seamlessly integrate into your home environment, and it's disheartening to learn that we missed the mark in this instance. We would like to assist you in resolving this issue as quickly as possible. Our technical support team is available to provide guidance and troubleshoot any connectivity issues you may be experiencing with your BT router. Please don't hesitate to reach out to us, and we'll do everything we can to ensure your doorbell is up and running smoothly. Once again, we apologize for the inconvenience and frustration this has caused, and we appreciate your patience and understanding as we work to address the issue. Best regards, Time2 Customer Support
12 Jan 2024
 Verified review
Your team member was understanding and very helpful and understanding, I already have an Oscar camera which appears to have gone faulty. It stopped recording, then said no s d card which it does have, then advised recording could only be obtained on the cloud! Until it went faulty it was excellent, though I do recall setting it up was not strait forward. I had to seek your assistance. This aspect might be simplified.
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Answer by Time2 Technology
19 Jan 2024
Hello there, Thank you for sharing your feedback and giving us a 5-star rating! We're thrilled to hear that our team member was understanding and helpful in addressing the issues with your Oscar camera. Your experience helps us identify areas for improvement, and we appreciate your suggestions regarding the setup process. We're committed to providing top-notch products and support, and your satisfaction is our priority. If you ever need further assistance or have more feedback to share, please feel free to reach out. Thank you for choosing Time2 Technology! Best regards, Time2 Technology
11 Jan 2024
 Verified review
The sales staff were excellent. Answered all my questions clearly. Once ordered the cameras were easy to install. The cameras are really effective, providing reassurance and security. All up a really positive experience.
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Answer by Time2 Technology
19 Jan 2024
Hello, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our sales staff provided excellent assistance, answered your questions clearly, and that the installation of the cameras was a smooth process for you. It's wonderful to know that our cameras are delivering the reassurance and security you were seeking. We greatly appreciate your kind words and are delighted to have you as a satisfied customer. If you ever have more questions or need further assistance, feel free to reach out. We're here to help. Best regards, Time2 Technology
17 Jan 2024
 Verified review

Great product

Easy online ordering system and the plugs were delivered ahead of schedule. Simple to set up the app and connect them and the range is excellent. Overall a great product
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Answer by Time2 Technology
19 Jan 2024
Hello there, Thank you for taking the time to share your positive experience with our products! We're delighted to hear that you found our online ordering system easy to use and that the plugs were delivered ahead of schedule. It's fantastic that the setup of the app and connecting the plugs was simple for you, and you're pleased with the excellent range. At Time2, we strive to provide convenient and reliable solutions, and we're thrilled that our products have met your expectations. If you ever have more feedback or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Time2! We appreciate your support. Best regards, Time2 Technology
7 Jan 2024
 Verified review
Delivery was quick. Product appears to be working efficiently. We wanted this to supplement the ones we already have.
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Answer by Time2 Technology
10 Jan 2024
Hello there, Thank you for taking the time to share your experience with us! We're pleased to hear that the delivery was quick and that the product is working efficiently. Your feedback is valuable to us. We understand the importance of our products complementing your existing ones. If there's anything specific you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We're here to ensure your satisfaction. Thank you again for choosing Time2. We look forward to serving you in the future. Best regards Time2 Technology
11 Jan 2024
 Verified review
Excellent prices excellent guality would recommend it
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Answer by Time2 Technology
19 Jan 2024
Hello, Thank you so much for your fantastic review! We're thrilled to hear that you found our prices excellent and are satisfied with the quality of our products. Recommendations like yours mean a lot to us, and we truly appreciate your support. If there's anything else we can assist you with in the future or if you have any feedback to help us improve, please don't hesitate to let us know. We're here to ensure you continue to have an excellent experience with us. Thanks again for choosing Time2 Technology Best regards, Time2 Technology
12 Jan 2024
 Verified review
I got good assistance when I needed it.
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Answer by Time2 Technology
19 Jan 2024
Hello, Thank you for taking the time to share your positive experience! We're delighted to hear that you received good assistance when you needed it. Providing excellent support is a top priority for us, and we're glad we could meet your expectations. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in our services. Best regards, Time2 Technology
TD
Trish D.
Seaham County Durham
30 Dec 2023
 Verified review

A+++

Website clear, Fast delivery
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28 Dec 2023
 Verified review
Quick and fast delivery
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Answer by Time2 Technology
5 Jan 2024
Hi there, Wow! 🌟 Thank you for the fantastic 5-star review! We're thrilled to hear that you had a quick and fast delivery experience with us. Speedy delivery is a top priority for us, and we're delighted it made a positive impact on your experience. If there's anything else you need or if you have more feedback to share, feel free to reach out. Thanks again for choosing us and taking the time to leave such a glowing review! Best regards, Time2 Customer Support
25 Jan 2024
 Verified review
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Answer by Time2 Technology
8 Feb 2024
Hello there, We appreciate your positive feedback on our product and service. Our top goal is keeping customers happy. In order to improve security across the rest of your house, don't forget to check out the rest of our products on the Time2 website. Please don't hesitate to give us a call if you need any help at all. We would be delighted to help! We appreciate your time and have a great day ahead! Best regards, Time2 Technology