Time2 TechnologyReviews:
98 reviews in the last 12 months2,163 total reviews
Good
Top positive review
12 Jan 2024
Verified review
Your team member was understanding and very helpful and understanding, I already have an Oscar camera which appears to have gone faulty. It stopped recording, then said no s d card which it does have, then advised recording could only be obtained on the cloud!
Until it went faulty it was excellent, though I do recall setting it up was not strait forward. I had to seek your assistance. This aspect might be simplified.
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Top negative review
9 Dec 2023
Verified review
I will never buy anything from this firm again. Bought an AVA battery camera from them, which stopped working in night mode after about three months. So they replaced it with a new camera (seems fair so far). Then the replacement camera failed in exactly the same way,. As I needed a battery camera for the back garden and time2 had no suitable replacements (only mains power) I asked for a refund. They informed me that they didn’t give refunds past the first 30 days. After numerous emails and phone calls I had to settle for a credit note which I could only use to purchase a totally unsuitable alternative product. Just a waste of time and money, you have been warned.
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Reviews for Time2 Technology
12 days ago
Verified review
in the accessories. ie: the main lead for the outdoor cameras included in the packages should be more than a metre long. The least should be 5 mtrs long
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Answer by Time2 Technology
4 days ago
Hello,
Thank you for taking the time to share your feedback with us. We truly appreciate your input as it helps us improve our products and services.
We understand your concerns regarding the length of the main lead for the outdoor cameras. Your suggestion for a longer lead is valuable, and we will certainly take it into consideration for future product enhancements.
Please know that your satisfaction is important to us, and we are always looking for ways to better meet our customers' needs. If you have any further suggestions or questions, please feel free to reach out to us directly. We're here to assist you.
Once again, thank you for your feedback, and we hope to have the opportunity to serve you better in the future
Best regards,
Time2 Customer Support
17 Feb 2024
Verified review
They are hiding from the customers
I got cameras but I couldn’t get in touch with the company via phone. I left a message - nobody answered. I reply via an email was not satisfactory. The second email gave me so many details how to return cameras that I was confused completely. Not happy.
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Answer by Time2 Technology
27 Feb 2024
Hello,
We're sorry to hear about your experience and apologize for any inconvenience caused. It's important to us that our customers feel supported and receive clear communication.
We regret any confusion caused by the return instructions provided and understand your frustration with the lack of satisfactory support. We'll review our processes to ensure clearer and more effective communication in the future.
Please feel free to reach out to us again with any further questions or concerns. We're committed to resolving this matter and ensuring your satisfaction.
Best regards,
Time2 Technology
30 Sept 2023
Verified review
The products are of ok standard but getting some of the accessories to get working can be a pain,contacted the support to get an internal siren working and they're not much help. They need to come up some high standard product guides;what you get along with the product in some cases doesn't match with what you get on their site. Considering the experience, I am in double minds about buying another product from them. One major reason I went for this product is RF that works even if the WiFi is down.Wish they learn from the short comings and turn it to be reliable and durable products.
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Answer by Time2 Technology
5 Oct 2023
Hi there,
Thank you so much for taking the time to share your opinions, they mean so much to us. We are so happy to hear that your okay with our product. However, we are sorry to learn about our accessories has some issue, this is not our usual service.
We would be even more grateful if you could contact us to let us know what we could do to make your experience better.
Thank you again for your feedback, and we look forward to serving you again.
Kind regards,
Time2
11 May 2023
Verified review
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Answer by Time2 Technology
15 May 2023
Hi there,
Time2 Customer Support here. Hope you're well.
Please confirm for me the issue/s it is that you are having with our product and I will be more than happy to help you.
If you can please give us a call on the number below and we can resolve this as we have not had any form of contact.
Kind regards,
Time2 Customer Support
Email: support@time2technology.com
Phone: 01254 272688
www.time2technology.com
User Manuals - https://www.time2technology.com/product-downloads/
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