Reviews for BRICOFLOR



Excellent

4.63/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 61 Trusted Shops reviews collected in the last 12 months.
In total, BRICOFLOR has already collected 167 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
26/03/2019
Date of order
04/03/2019
26/03/2019
love the carpet tiles so much so that I will be getting some more soon. did have a bit of a hassle with the delivery man though he wanted to leave them at the main entrance of the flats even though I live on the ground floor I had to make him bring them in as I am disabled and walk with a walking frame so I could not do it myself sorry for that but I did give him a small sack barrow to use. gordon
5.00
Excellent

BRICOFLOR replies: 26/03/2019
Dear Valued Customer, We are very happy that you felt our services and products deserved five out of five stars. We will pass on your feedback to our third party couriers with regards to your delivery issue and apologise on their behalf. We do hope you enjoy your carpet tiles and look forward to serving you again. Your BRICOFLOR Team

Date of publication
25/03/2019
Date of order
18/03/2019
25/03/2019
Follow up order dealt with very efficiently, and delivery arrived ahead of time. The good flooring is a given, what stands out is the excellent support team on the phone and email.
5.00
Excellent

BRICOFLOR replies: 26/03/2019
Dear Valued Customer, Our BRICOFLOR Customer Service team are extremely grateful for the recognition you gave them for their hard work. We are also very glad that you found our online shop to be a reliable source of high quality flooring. Thank you for taking the time and effort to review us. Your BRICOFLOR Team

Date of publication
23/03/2019
Date of order
16/03/2019
23/03/2019
Got exactly what I ordered, delivered when expected and well packaged.
5.00
Excellent

BRICOFLOR replies: 26/03/2019
Dear Valued Customer, We are thrilled that you feel your experience with our online shop was five star standard. At BRICOFLOR we always try to ensure that every aspect of your journey is efficient and simple. We greatly appreciate the time you took to review us. Your BRICOFLOR Team

Date of publication
23/03/2019
Date of order
16/03/2019
23/03/2019
Order received very quickly. Lost one star because it arrived three days earlier than we were expecting (2 days after being advised of 5 plus days delivery) and the first we knew about this was when the delivery driver rang to say he was outside the property waiting. We were out. A text or e-mailed to say it was coming that day would have been better.
4.00
Good

BRICOFLOR replies: 26/03/2019
Dear Valued Customer, We appreciate the time you took to give us your honest feedback. You will usually receive a tracking number from the couriers we work with via e-mail in order to keep you informed on your orders delivery progress. You can always contact us and our friendly Customer Service team will strive to assist you in any possible way. Your BRICOFLOR Team

Date of publication
22/03/2019
Date of order
07/03/2019
22/03/2019
Haven't layed the flooring yet.
4.00
Good

BRICOFLOR replies: 26/03/2019
Dear Valued Customer, We hope you had a pleasant customer service experience. Should you need any advice on laying the flooring you can always browse our blog or contact our friendly customer service team. Your BRICOFLOR Team

Date of publication
21/03/2019
Date of order
14/03/2019
21/03/2019
Reasonably priced exhibition carpet - lots of choice - easy transaction and speedy delivery
5.00
Excellent

BRICOFLOR replies: 26/03/2019
Dear Valued Customer, We are extremely glad that you found our exhibition carpets to be of a competitive price and with a customer-friendly transaction process. We always endeavour to ensure the user experience is optimal and the maximum amount of choices are available. We appreciate the time you took to review us. Your BRICOFLOR Team

Date of publication
14/03/2019
Date of order
03/03/2019
14/03/2019
Excellent service throughout.Was kept informed on a regular basis as the order was progressed.Very good delivery service as had to change date of delivery and this was done swiftly and efficiently.Goods arrived promptly and well packaged.Very pleased with all aspects of my order.
5.00
Excellent

BRICOFLOR replies: 15/03/2019
Dear Valued Customer, We are overjoyed that you appreciated our efforts to provide a high standard of service. We are also grateful that you took the time to leave a review. We hope that you will enjoy your order and we look forward to serving you again in the future. Your BRICOFLOR Team.

Date of publication
06/03/2019
Date of order
26/02/2019
06/03/2019
the service was excellent the delivery was quick and the tiles was pack really well very pleased with the way they gave me 1 hour slot which meant i did not have to hang around for the delivery. not yet used them as i am waiting a few days for room temperature before laying them.
5.00
Excellent

BRICOFLOR replies: 07/03/2019
Dear Valued Customer, We are delighted that you are pleased with the services we have provided. We are always very grateful for the time customers take to review our store. Your BRICOFLOR Team

Date of publication
04/03/2019
Date of order
24/02/2019
04/03/2019
Excellent service
5.00
Excellent

BRICOFLOR replies: 04/03/2019
Dear Valued Customer, We are thrilled that you found our service of a high standard. We always strive to provide the best possible experience for our customer. We are grateful for the time you took to review us. Your BRICOFLOR Team

Date of publication
03/03/2019
Date of order
19/02/2019
03/03/2019
would buy from this company again
5.00
Excellent

BRICOFLOR replies: 04/03/2019
Dear Valued Customer, We are extremely happy that you found our company, products and services commendable. We look forward to serving you again. Your BRICOFLOR Team

Date of publication
02/03/2019
Date of order
07/02/2019
02/03/2019
Smooth transaction, reasonable delivery charge.
5.00
Excellent

BRICOFLOR replies: 04/03/2019
Dear Valued Customer, We are thrilled that you found our services easy to use with modest shipping costs. We appreciate the time you spent reviewing us. Your BRICOFLOR Team

Date of publication
01/03/2019
Date of order
20/02/2019
01/03/2019
Good
5.00
Excellent

BRICOFLOR replies: 04/03/2019
Dear Valued Customer, We are happy you found our services to be of a 5 star standard. We would like to thank you for taking the time to review us. Your BRICOLFOR Team

Date of publication
26/02/2019
Date of order
18/02/2019
26/02/2019
Great service product looks great not laid yet but I am sure it look fantastic when down and compliment the work tops.
5.00
Excellent

BRICOFLOR replies: 27/02/2019
Dear Valued Customer, We are thrilled that you appreciated the effort put into ensuring such great service is provided and the high quality of the products supplied. Your BRICOFLOR Team

Date of publication
26/02/2019
Date of order
07/02/2019
26/02/2019
Bricoflor have a good easy to use website and online ordering system. They sell a wide range of flooring at very competitive prices.
I’m very happy with the high quality carpet tiles I bought.
One star lost for delivery as there was no delivery day or time slot given, by bricoflor or DHL.
4.67
Excellent

BRICOFLOR replies: 27/02/2019
Dear Valued Customer, We are delighted you appreciated our services and thank you for the time you took to write a review. You should have received a tracking number from DPD to your provided e-mail address. In the case that DPD do not send you an e-mail you can call us and we will ensure you get a tracking number whenever possible. Your BRICOFLOR Team

Date of publication
23/02/2019
Date of order
31/01/2019
23/02/2019
was a week late but arrived in good order
4.00
Good

BRICOFLOR replies: 25/02/2019
Dear Valued Customer, Thank you for your feedback. We understand and empathise with your frustrations on this delay. It is an uncommon occurance but it can happen. We are delighted that you found your product in good order and appreciate the time you took to review us. Your BRICOFLOR Team

Date of publication
31/01/2019
Date of order
24/01/2019
31/01/2019
Great service and quick delivery.
5.00
Excellent

BRICOFLOR replies: 01/02/2019
Dear Valued Customer, We are thrilled that you appreciated our hard work and fast delivery fulfillment. We hope you enjoy the products you purchased and make use of our services again in the future. Your BRICOFLOR Team

Date of publication
23/01/2019
Date of order
08/01/2019
23/01/2019
After sale pre delivery communications poor. No despatch confirmation.
4.33
Good

BRICOFLOR replies: 24/01/2019
Dear Valued Customer, We are sorry to hear that you found our service lacking. We are constantly striving to improve our service and appreciate your honest feedback. Our clients can contact us via e-mail or telephone and we will happily endeavour to give them a tracking number. We trust that everything else was satisfactory. Please contact us if need more assistance. Your BRICOFLOR Team

Date of publication
18/01/2019
Date of order
04/01/2019
18/01/2019
Excellent follow up and customer service
4.67
Excellent

BRICOFLOR replies: 22/01/2019
Dear Valued Customer, We are thrilled that you enjoyed our personalised service and appreciate the care we offer our clients. Thank you for taking the time to leave a positive review. Your BRICOFLOR Team

Date of publication
17/01/2019
Date of order
10/01/2019
17/01/2019
Great products quick service would highly recommend
5.00
Excellent

BRICOFLOR replies: 18/01/2019
Dear Valued Customer, We deeply appreciate the time you took to leave us a positive review. We are very happy that you liked our products and service and hope you continue to do so for many years to come! Your BRICOFLOR Team

Date of publication
14/01/2019
Date of order
07/01/2019
14/01/2019
Prompt service and great product for the price.
5.00
Excellent

BRICOFLOR replies: 16/01/2019
Dear Valued Customer, We are delighted that you appreciated our prompt service and great value for money. We hope you are continuing to enjoy the product you purchased. We are very grateful that you took the time to leave a positive review and thank you very much. Your BRICOFLOR team.

Date of publication
07/01/2019
Date of order
09/12/2018
07/01/2019
..iii
2.67
Fair

Date of publication
17/12/2018
Date of order
10/12/2018
17/12/2018
all ok
4.67
Excellent

BRICOFLOR replies: 18/12/2018
Dear Valued Customer, Many thanks for your review. We are glad that you are satisfied with our service and products. Your BRICOFLOR team.

Date of publication
04/12/2018
Date of order
19/11/2018
04/12/2018
Good overall service for Amtico flooring. I’m not that excited by kitchen flooring but I would recommend BRICOFLOR for such products.
5.00
Excellent

BRICOFLOR replies: 05/12/2018
Dear Valued Customer, Thank you for appreciating the work we invest to provide our customers with the best possible service and products. Your BRICOFLOR team.

Date of publication
02/12/2018
Date of order
24/11/2018
02/12/2018
Quick and easy
5.00
Excellent

BRICOFLOR replies: 05/12/2018
Dear Valued Customer, we are glad to hear that you are happy with our service. Thank you so much for taking the time to leave a happy review. Your BRICOFLOR team.

Date of publication
26/11/2018
Date of order
11/11/2018
26/11/2018
These are not 'carpet' tiles - they are just 'floor' tiles. The box was very battered and was bound with the plastic wrap and taped together. I would have returned but for the extremely high cost of postage.
1.00
Very Poor

BRICOFLOR replies: 27/11/2018
Dear Customer, Accept our sincere apologies. Nevertheless, we cannot see in our system that you have contact us with this claim, in order for us to assist you with resolving the issue. Especially if the package is damaged upon delivery, please contact us immediately, in order for us to arrange a replacement. Your BRICOFLOR Team.

Date of publication
16/11/2018
Date of order
09/11/2018
16/11/2018
good service
5.00
Excellent

BRICOFLOR replies: 27/11/2018
Dear Valued Customer, We are grateful to hear that our service lived up to your expectations. It is always nice to receive gratification for our hard work. Thank you. Your BRICOFLOR team.

Date of publication
31/10/2018
Date of order
24/10/2018
31/10/2018
Early delivery was pleasing. Thank you.
4.00
Good

BRICOFLOR replies: 27/11/2018
Dear Valued Customer, We are glad to receive your positive feedback. It shows us that we are on the right path to delivering the best possible service to our customers. Your BRICOFLOR team

Date of publication
28/10/2018
Date of order
20/10/2018
28/10/2018
Good quality for price. Quick and easy service.
5.00
Excellent

BRICOFLOR replies: 29/10/2018
Dear Valued Customer, we are very pleased to read your positive feedback. Thank you for appreciating the work we invest to provide our customers with the best possible service and products. Your BRICOFLOR team.

Date of publication
03/10/2018
Date of order
26/09/2018
03/10/2018
Excellent delivery service, wasn't allowed time to check my the items before the courier left.
3.33
Fair

BRICOFLOR replies: 23/10/2018
Dear Valued Customer, accept our apologies that you were not satisfied with the service of the courier. We hope that you are pleased with your order. If we can be of any further assistance, please do not hesitate to contact us. Your BRICOFLOR team.

Date of publication
28/09/2018
Date of order
21/09/2018
28/09/2018
Very easy to order and very pleased
5.00
Excellent

BRICOFLOR replies: 23/10/2018
Dear Valued Customer, thank you for your positive feedback, we are glad to hear that you are happy with our service. Your BRICOFLOR team.

Date of publication
17/09/2018
Date of order
05/09/2018
17/09/2018
Quick delivery,very pleased with the self adhesive floor tiles,easy to lay & transformed the kitchen in no time.
Sample service to view the tile before you order.I couldn't find what I wanted shopping around,was glad when I came across this website.Would recommend.
5.00
Excellent

BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for your appreciation. We are glad that the product matches your expectations. Your BRICOFLOR team.

Date of publication
15/09/2018
Date of order
06/09/2018
15/09/2018
Excellent customer service and delivery
5.00
Excellent

BRICOFLOR replies: 19/09/2018
Dear Valued Customer, We are very grateful for your feedback. It shows us that we are on the right path to delivering the best possible service to our customers. Your BRICOFLOR team

Date of publication
15/09/2018
Date of order
27/08/2018
15/09/2018
Been waiting for two weeks and still no carpet now want a full refund as soon as possible
1.00
Very Poor

BRICOFLOR replies: 19/09/2018
Dear Customer, accept our sincere apologies. Your refund has been processed, as discussed. In the case of delayed delivery or other issues, please contact our customer services straight away. Your BRICOFLOR Team

Date of publication
02/09/2018
Date of order
26/08/2018
02/09/2018
good service.
4.00
Good

BRICOFLOR replies: 19/09/2018
Dear Valued Customer, We are happy to hear that you are satisfied with our service. If we can be of any further assistance, do not hesitate to contact us. Your BRICOFLOR team.

Date of publication
02/09/2018
Date of order
19/08/2018
02/09/2018
Good service. Even phoned to check the quantities were correct.
5.00
Excellent

BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for your appreciation. We always strive to present our customers with all relevant information and keep them in the loop regarding their order. Your BRICOFLOR team.

Date of publication
31/08/2018
Date of order
24/08/2018
31/08/2018
Very good service.
4.33
Good

BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Thank you for your review. If we can be of any further assistance, do not hesitate to contact us. Your BRICOFLOR team.

Date of publication
30/08/2018
Date of order
22/08/2018
30/08/2018
driver seemed annoyed at my asking to check that the box was intact before i signed for it.
4.67
Excellent

BRICOFLOR replies: 19/09/2018
Dear Customer, accept our apologies. This is not the level of service we expect our customers to receive so we have brought this to the attention of the courier, to prevent this from happening again. Thank you for your patience, and for taking the time to leave your feedback. Your BRICOFLOR Team

Date of publication
24/08/2018
Date of order
10/08/2018
24/08/2018
Pleased with quality of paper
4.33
Good

BRICOFLOR replies: 19/09/2018
Dear Valued Customer, We are glad to hear that you are happy with the product. Thank you for your review. Your BRICOFLOR team.

Date of publication
21/08/2018
Date of order
14/08/2018
21/08/2018
We just hoped that our wallpaper purchase would be correct - just viewing it at low res on the computer. However, no concerns. It was exactly as we'd ordered and it arrived earlier than expected. A slick and professional business.
5.00
Excellent

BRICOFLOR replies: 19/09/2018
Dear Valued Customer, Your feedback is greatly welcomed. We always strive to deliver the goods to our customers within the given timeframe or faster. Your BRICOFLOR team.

Date of publication
18/08/2018
Date of order
01/08/2018
18/08/2018
I would recommend to my friends, thanks to customer services for all the help and advice.
5.00
Excellent

BRICOFLOR replies: 19/09/2018
Dear Valued Customer, We are glad to hear that you are happy with our service. Thank you so much. Your BRICOFLOR team.

BRICOFLOR

Contact
12 Greywethers Avenue
SN3 1QF Swindon
United Kingdom
info@bricoflor.co.uk
BRICOFLOR
Owner
Bricoflor
12 Greywethers Avenue
SN3 1QF Swindon
United Kingdom
Trade register
Companies House 07926212
Authorized representative
Raimund Scharpenack
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with BRICOFLOR in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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