BRICOFLOR
Reviews:

114 reviews in the last 12 months1,270 total reviews  

4.46
Good
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Top positive review

4 Dec 2023
 Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou

Top negative review

12 Sept 2023
 Verified review
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
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Reviews for BRICOFLOR

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15 Dec 2023
 Verified review
Loved that I was able to choose a delivery day, that was really helpful and the whole process was very quick.
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12 Dec 2023
 Verified review
good communication and flexiblity from the supplier about delivery good price. overall very happy
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4 Dec 2023
 Verified review
Brilliant customer service answered questions immediately, delivered early highly recommend
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4 Dec 2023
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2 Dec 2023
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10 Oct 2023
 Verified review

carpet tile order

I ordered carpet tiles on sale and the delivery cost was reasonable, made it cheaper than B&Q. I had a concern about a duplicate order and Bricoflor responded by email really quickly and positively. The order was delivered today by parcel force, 1 hour window and they arrived at the earlier end of the time slot, and carried the tiles in for me, which was really helpful. The only quibble would be with parcelforce, they gave an option to choose another delivery day and it wasnt picked up on their end, fortunately i was able to move things around to be home. More of an issue with Parcelforce than Bricoflor, to be fair.
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, we're delighted that you had a good experience with us! Timely and reliable delivery is a top priority for us, and if you ever have any feedback or questions, please feel free to reach out. Your satisfaction is our priority, and we look forward to helping you again in the future.
19 Oct 2023
 Verified review
There’s nothing you could do better I’ve bought paper from you twice now both times Versace paper. Your packaging is amazing the paper is amazing and the delivery time is always when you say it will be this time it was actually earlier THANK YOU . IF I COULD GIVE 10 STARS I WOULD
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, thank you so much for your kind words and for choosing our service! We're thrilled to hear that you had a great experience with us. We truly appreciate your support.
30 Sept 2023
 Verified review
Amazing service . Had trouble finding a match with the wallpaper as many photos on line are rubbish . Nice crisp photos and wallpaper arrived early , colour matching photos . Good communication with emails and batch number matched . Perfect
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19 Sept 2023
 Verified review
Excellent service start to finish. UPS held the package for 1 day as import charges were due. Spoke to a lovely staff who paid the charges and the package arrived next day. Definitely will be using much more in the future. Many thanks
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22 May 2023
 Verified review
Despite a mix up with posting my samples, the problem was quickly rectified. The instructions and material details of the required underlay ( which Bricoflor don’t supply) was unclear. However, the product is good.
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15 Jun 2023
 Verified review

Quality wallpaper at great price

Wallpaper arrived today and I am delighted with it. Great quality at a great price as on offer at the time. It takes a little while to arrive though was made fully aware of this.
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Answer by BRICOFLOR
27 Jul 2023
Hi there, Yes, as you mentioned the wallpapers can take 6-8 working days to arrive as they're imported from Germany but we do try to keep our customers informed about this. We are delighted to hear you were happy with your purchase! Kind regards, BRICOFLOR
14 Aug 2023
 Verified review

Wallpaper

The fact that you could put in the measurements and know you’re getting what you need! Delivery was perfect nice and early I would definitely recommend this company
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17 May 2023
 Verified review
Very pleased with quality of carpet tiles they are just as described. Delivery was very quick and we had an efficient service from Courier.
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Answer by BRICOFLOR
18 May 2023
Dear Customer, Thank you so much for taking the time to leave us feedback. We hope to see you again soon! Kind regards, Your BRICOFLOR Team
8 Aug 2023
 Verified review
Everything was so easy. I found exactly what I needed. Very reasonably priced and both delivery and support were excellent
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26 May 2023
 Verified review
Excellent service! Andreea picked up my ordering mistake and rang me to check. Very helpful and knowledgeable on the phone.
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27 Sept 2023
 Verified review

Great service

Excellent quality product received well within the estimated delivery time. No fuss. No bother. Just top service.
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26 Oct 2023
 Verified review

Efficient Customer Service

I appreciated that customer service dealt with a query regarding import duty with speed and efficiency.
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, we're delighted that our delivery met your expectations! Timely and reliable delivery is a top priority for us, and we're thrilled to hear that you had a positive experience. Thank you for choosing us.
17 Oct 2023
 Verified review
You order stuff, speak to lovely people, they take your order and it turns up. 100% reliable, perfect
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Answer by BRICOFLOR
2 Nov 2023
Dear valued customer, Thank you for highlighting our customer service! We're dedicated to making sure every interaction with us is a positive one. Your kind words inspire us to continue delivering exceptional service.
6 Apr 2023
 Verified review

An excellent product

Silvi at Bricoflor was very helpful, and arranged a rapid delivery of Granorte cork flooring
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Answer by BRICOFLOR
18 May 2023
Dear customer, Many thanks for the positive feedback! We are delighted to hear that you had a great experience with our customer service team. We hope to hear from you soon :) Kind regards, BRICOFLOR
28 Sept 2023
 Verified review

A good quality wallpaper with textured wood effect.

Delivered on time & early ( UPS ). A quality wallpaper with textured wood effect.
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