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Top positive review
4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
Price was best online. Delivery was longer than indicated. But on chasing order discovered item was coming from Germany & not stock item I presumed.
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2 days ago
Verified review
Unsure
Easy to order and pay but still awaiting delivery? Can’t seem to track he order either?
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13 Mar 2024
Verified review
We ordered a royal blue carpet for an event and it really made the central aisle stand out, it was a fab colour match for the client and really good quality that we're able to reuse for the next one. The only feedback would be more communication internally throughout the delivery process - we needed it delivering ahead of our trucks being loaded for the event and couldn't seem to get a reliable update.
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26 Feb 2024
Verified review
Great boarders.
The range of paper boarders that you offer.
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30 Jan 2024
Verified review
On line order was swiftly and efficiently dealt with and the cork tiles are lovely. However, I had tried to contact them by phone which was very unsatisfactory. I was held in a queue of one and then found myself listening to an answer phone message telling my that the store was closed and the opening hours were 9 - 5. It was 12.30pm. Having waited 10 minutes to speak to someone I was less than impressed.
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2 Feb 2024
Verified review
Super fast delivery, would be good to have some samples available for fast delivery as some of the samples didn't aarive until after I placed my order
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31 Jan 2024
Verified review
No comms at all regarding delivery date but competitor price was matched and it arrived promptly
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22 Jan 2024
Verified review
Easy to place order and get in contact with. Could have done with the information that I wasn't getting my delivery due to bad weather conditions, as I had stopped in all day for the delivery
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25 Jan 2024
Verified review
Now 7 days from ordering and still no delivery.
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12 Sept 2023
Verified review
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
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Answer by BRICOFLOR
13 Sept 2023
Dear Customer,
Apologies for any inconvenience caused.
We clearly explain that the service for the product you bought is an all-day service, but you can book any day for the delivery.
You did explain to us, that your bell was not working, for which we apologise that you missed the delivery, but the product was delivered successfully on the given date.
Kind regards
Your BRICOFLOR Team
4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
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13 Oct 2023
Verified review
Communication could be better
Phone number doesn't work if your caller ID is hidden, no notification on website that online chat was down. Little updates on order delivery after 2 weeks but it did arrive after an email query however there was no notification on the day of the time of delivery. There is no trusted shops guarantee available for this company.
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10 Dec 2023
Verified review
Please don’t advertise goods you cannot supply
Seems like a good range but I was so disappointed when my order- for which I was paying a high delivery charge- was cancelled as out of stock. The item is still advertised on their webpage now! Refund was handled promptly though so I can’t complain about that.
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Answer by BRICOFLOR
20 Dec 2023
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your recent purchase.
Upon reviewing your order, we understand that the product you requested was not available at the time of purchase. We want to express our gratitude for your understanding and patience as we promptly processed a full refund within 24 hours.
We strive to provide accurate and up-to-date information on product availability. However, due to unforeseen circumstances, there are instances when advertised products may not be immediately accessible. We are actively working on improving our inventory management to minimize such occurrences in the future.
Your satisfaction is our top priority, and we genuinely appreciate your understanding in this matter. If there's anything else we can do to make amends or assist you further, please do not hesitate to contact our customer service team.
Thank you again for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.
Best regards, BRICOFLOR
22 May 2023
Verified review
Despite a mix up with posting my samples, the problem was quickly rectified. The instructions and material details of the required underlay ( which Bricoflor don’t supply) was unclear.
However, the product is good.
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10 May 2023
Verified review
The wallpaper arrived as expected. Good quality, my only complaint is that the pattern on the paper is less defined and not as bright as the website images.
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Answer by BRICOFLOR
18 May 2023
Dear Customer,
Many thanks for the feedback. We are sorry to hear you were not satisfied with the wallpaper pattern. We will investigate this with our products team and the manufacturer to ensure this will not happen in the future. We do advise our customers to order samples in advance to confirm the wallpaper is as expected.
Kind Regards,
BRICOFLOR Team
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