BRICOFLOR
Reviews:

114 reviews in the last 12 months1,270 total reviews  

4.46
Good
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

4 Dec 2023
 Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou

Top negative review

12 Sept 2023
 Verified review
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for BRICOFLOR

Filter
 Sort by  
Relevance
(5)
(2)
(9)
Reset
6 Mar 2024
 Verified review

Inaccurate Stock Levels Online

Showing stock as in stock online when it is in fact out of stock. Money is taken and the order gets placed only to then have to wait 3 days for a refund when they email to advise.
Report review
Answer by BRICOFLOR
6 Mar 2024
Dear Customer, Apologies for the inconvenience caused by the stock discrepancy. We informed you within 3 hours and ensured your refund was processed by the next day. We appreciate your understanding. Your BRICOFLOR Team
10 Mar 2024
 Verified review
I haven’t received my order!
Report review
Answer by BRICOFLOR
11 Mar 2024
Dear customer, We apologize for the inconvenience. UPS attempted delivery on Friday, within the expected timeframe, but faced an address issue, causing a delay. It appears we haven't heard from you regarding this. For prompt assistance, please contact our support team via phone or email. We're here to help ensure your order arrives as soon as possible. Thank you for your patience and understanding. Kind regards Your BRICOFLOR Team
11 Feb 2024
 Verified review

No Goods as yet ?

i have yet to receive my order UPS informed me it would be delivered on friday 9/2/24 on there site now says a delay and delivery pending so cannot comment on purchase
Report review
Answer by BRICOFLOR
15 Feb 2024
Dear Customer, We're sorry to hear about the inconvenience you've experienced with your order. We understand how frustrating it can be to encounter delivery delays. However, upon checking our records, we can confirm that your order was dispatched promptly and delivered on time on the 13th of February. We sincerely apologise for any confusion regarding the delivery status. Additionally, we regret that we didn't receive any email from you inquiring about your order. Our customer service team is always available to assist with any concerns or queries you may have regarding your purchase. Please feel free to reach out to us directly, and we'll be more than happy to help resolve any issues you're facing. Warm regards, Your BRICOFLOR team
12 Feb 2024
 Verified review
Still waiting for this order. Not really possible to give an accurate review.
Report review
Answer by BRICOFLOR
15 Feb 2024
Dear Customer, We're sorry to learn that your order didn't meet your expectations. Despite our efforts to ensure timely delivery, we understand that delays can occur and sincerely apologise for any inconvenience caused. Upon reviewing our records, it appears that your order was dispatched promptly and delivered on schedule on the 14th of February. Regrettably, we weren't contacted regarding any concerns about your order's status. Our customer service team is here to assist you with any inquiries or issues you may have encountered along the way. We're committed to ensuring your satisfaction and would have been more than happy to provide assistance had we been informed. Best regards, Your BRICOFLOR Team
25 Jan 2024
 Verified review
Now 7 days from ordering and still no delivery.
Report review
17 Jan 2024
 Verified review
I ordered and paid for flooring to then be sent an email to say the flooring had been discontinued and that their website hadn’t been updated!!
Report review
12 Jan 2024
 Verified review
Import taxes were added when the product was delivered.
Report review
Answer by BRICOFLOR
12 Jan 2024
Dear Customer, In your order confirmation we state the following: All import fees are covered by BRICOFLOR Ltd, for which if you are being asked to pay any additional fees upon delivery, please refuse and forward the information to: info@bricoflor.co.uk . We do not have a record of you contacting the team. Please forward us a receipt in order to be reimbursed for the import fees. Kind regards Your BRICOFLOR Team
10 Dec 2023
 Verified review

Please don’t advertise goods you cannot supply

Seems like a good range but I was so disappointed when my order- for which I was paying a high delivery charge- was cancelled as out of stock. The item is still advertised on their webpage now! Refund was handled promptly though so I can’t complain about that.
Report review
Answer by BRICOFLOR
20 Dec 2023
Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your recent purchase. Upon reviewing your order, we understand that the product you requested was not available at the time of purchase. We want to express our gratitude for your understanding and patience as we promptly processed a full refund within 24 hours. We strive to provide accurate and up-to-date information on product availability. However, due to unforeseen circumstances, there are instances when advertised products may not be immediately accessible. We are actively working on improving our inventory management to minimize such occurrences in the future. Your satisfaction is our top priority, and we genuinely appreciate your understanding in this matter. If there's anything else we can do to make amends or assist you further, please do not hesitate to contact our customer service team. Thank you again for bringing this to our attention, and we look forward to the opportunity to serve you better in the future. Best regards, BRICOFLOR
19 Dec 2023
 Verified review
Report review
Answer by BRICOFLOR
20 Dec 2023
Dear Customer, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your recent purchase. Upon reviewing your order, we understand that the product you requested was not available at the time of purchase. We want to express our gratitude for your understanding and patience as we promptly processed a full refund within 24 hours. We strive to provide accurate and up-to-date information on product availability. However, due to unforeseen circumstances, there are instances when advertised products may not be immediately accessible. We are actively working on improving our inventory management to minimize such occurrences in the future. Your satisfaction is our top priority, and we genuinely appreciate your understanding in this matter. If there's anything else we can do to make amends or assist you further, please do not hesitate to contact our customer service team. Thank you again for bringing this to our attention, and we look forward to the opportunity to serve you better in the future. Best regards, BRICOFLOR
12 Sept 2023
 Verified review
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
Report review
Answer by BRICOFLOR
13 Sept 2023
Dear Customer, Apologies for any inconvenience caused. We clearly explain that the service for the product you bought is an all-day service, but you can book any day for the delivery. You did explain to us, that your bell was not working, for which we apologise that you missed the delivery, but the product was delivered successfully on the given date. Kind regards Your BRICOFLOR Team
13 Oct 2023
 Verified review

Communication could be better

Phone number doesn't work if your caller ID is hidden, no notification on website that online chat was down. Little updates on order delivery after 2 weeks but it did arrive after an email query however there was no notification on the day of the time of delivery. There is no trusted shops guarantee available for this company.
Report review
10 May 2023
 Verified review
The wallpaper arrived as expected. Good quality, my only complaint is that the pattern on the paper is less defined and not as bright as the website images.
Report review
Answer by BRICOFLOR
18 May 2023
Dear Customer, Many thanks for the feedback. We are sorry to hear you were not satisfied with the wallpaper pattern. We will investigate this with our products team and the manufacturer to ensure this will not happen in the future. We do advise our customers to order samples in advance to confirm the wallpaper is as expected. Kind Regards, BRICOFLOR Team
31 May 2023
 Verified review

I haven’t received my order yet

Order process and confirmation was good . I cannot review the rest of the service as I have not had any correspondence re delivery date or delivery of my order .
Report review
Answer by BRICOFLOR
9 Jun 2023
Hi there, Thank you for sharing your feedback regarding your recent order. We are sorry to hear you encountered such issues when ordering with us. Unfortunately, the system failed to flag that the wallpaper you had ordered was out of stock. Once again, we apologise for any frustration this may have caused. We value your feedback as it helps us improve our services. Kind regards, BRICOFLOR Team
5 May 2023
 Verified review
Not had my order Don't know where it is Don't know when I am getting it (24 hrs late already) Poor communication Guess I'll not be fitting it this weekend now
Report review
Answer by BRICOFLOR
5 May 2023
Dear Customer, Your order was planned for delivery yesterday. Your email was answered within an hour of our opening times. We did inform you that the courier tried to deliver, but you were not home, considering So we have been waiting on your answer. Your BRICOFLOR Team
21 Oct 2023
 Verified review
No delivery of item and mysterious message from ups saying unable to deliver for unknown reason
Report review
Answer by BRICOFLOR
31 Oct 2023
Dear Customer, First and foremost, we would like to express our sincerest apologies for any inconvenience you may have experienced. We take customer feedback very seriously and aim to address any concerns promptly. According to our records, it appears your order was successfully delivered on time. We also checked our communication history and can confirm that we responded to your email regarding the delivery of your product. We strive to maintain an efficient and responsive customer support system. If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you with any issues or inquiries you may have.
28 Apr 2023
 Verified review
Wrong wallpaper received.Very disappointed customer I'm afraid.
Report review
Answer by BRICOFLOR
18 May 2023
Dear Customer, Many thanks for your feedback. As we see from our records, the manufacturer unfortunately sent you the wrong product due to a system error. As soon as we were aware of this issue, we contacted you and arranged a redispatch and allowed you to keep the wrong product also. Kind regards, BRICOFLOR Team