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Top positive review
4 Dec 2023
Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
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Reviews for BRICOFLOR
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26 Jan 2024
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25 Jan 2024
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Great service.
Easy website to use, competitive prices and delivered on time.
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25 Jan 2024
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Now 7 days from ordering and still no delivery.
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23 Jan 2024
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Found on line and had excellent service and advice. The samples arrived promptly, the order was smooth and the Lino has arrived on time to complete the job.
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22 Jan 2024
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Easy to place order and get in contact with. Could have done with the information that I wasn't getting my delivery due to bad weather conditions, as I had stopped in all day for the delivery
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17 Jan 2024
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I ordered and paid for flooring to then be sent an email to say the flooring had been discontinued and that their website hadn’t been updated!!
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17 Jan 2024
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I was impressed that my order was dispatched quickly enough to catch the flight to Dubai!
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12 Jan 2024
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Import taxes were added when the product was delivered.
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Answer by BRICOFLOR
12 Jan 2024
Dear Customer,
In your order confirmation we state the following: All import fees are covered by BRICOFLOR Ltd, for which if you are being asked to pay any additional fees upon delivery, please refuse and forward the information to: info@bricoflor.co.uk . We do not have a record of you contacting the team. Please forward us a receipt in order to be reimbursed for the import fees.
Kind regards
Your BRICOFLOR Team
11 Jan 2024
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Easy to navigate web site, good prices, friendly staff when I had a query, reasonable delivery time, Royal Mail delivery & good notice. Thank you
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11 Jan 2024
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9 Jan 2024
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8 Jan 2024
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6 Jan 2024
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Items always as described. Delivered on time
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6 Jan 2024
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Great communication, great border
Great communication when a delay occurred, and then the item arrived much earlier than expected. 2 orders now and very happy with border and service
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30 Dec 2023
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Easy ordering process and a wonderful service from the lovely Silvi in the office, nothing is ever too much trouble ⭐️⭐️⭐️⭐️⭐️
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20 Dec 2023
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Very pleased with the service. Got us out of a mess when we were let down by another company. Product is a great quality
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19 Dec 2023
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Answer by BRICOFLOR
20 Dec 2023
Dear Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your recent purchase.
Upon reviewing your order, we understand that the product you requested was not available at the time of purchase. We want to express our gratitude for your understanding and patience as we promptly processed a full refund within 24 hours.
We strive to provide accurate and up-to-date information on product availability. However, due to unforeseen circumstances, there are instances when advertised products may not be immediately accessible. We are actively working on improving our inventory management to minimize such occurrences in the future.
Your satisfaction is our top priority, and we genuinely appreciate your understanding in this matter. If there's anything else we can do to make amends or assist you further, please do not hesitate to contact our customer service team.
Thank you again for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.
Best regards, BRICOFLOR
15 Dec 2023
Verified review
Loved that I was able to choose a delivery day, that was really helpful and the whole process was very quick.
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12 Dec 2023
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good communication and flexiblity from the supplier about delivery
good price. overall very happy
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10 Dec 2023
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The paper wall is great, very good material, easy to put on the wall, the delivery was fast and we’ve been kept on the track all the time. Absolutely recommended !
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