BRICOFLOR
Reviews:

114 reviews in the last 12 months1,270 total reviews  

4.46
Good
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Top positive review

4 Dec 2023
 Verified review
I love the choice. I went for the Twist Green which is really smashing. We've had funand games laying the tiles. I think i would definately use a different adhesive to the water_based "Wakol" - have had a few "lifts"-mi just don't feel it is adequate for me to lay these well using that. We noticed the tiles shifted on drying, the joins have opened up a bit , but i am not going to drive myself mad over that, rather i have flooded those areas with the varnish/sealer. That goes on nicely and gives a good tough finish. Overall i am pleased and they look lovely. I have a lot to learn obviously, but all in all, i am happy. Thankyou

Top negative review

12 Sept 2023
 Verified review
I found it difficult to discover info about the tiles from the website, though on the phone they were more helpful. Delivery was a big problem, as their chosen deliverers wouldn't give a time slot, then didn't ring the bell, so I stayed in all day waiting for something already left on my doorstep at midday. Bricoflor operator was indifferent to this - "not my business".
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Reviews for BRICOFLOR

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22 Feb 2024
 Verified review
Great carpet, looked really nice on a campervan ceiling !!!
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30 Jan 2024
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Competitive prices and speedy delivery
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22 Feb 2024
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Good communication
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7 Feb 2024
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11 Feb 2024
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No Goods as yet ?

i have yet to receive my order UPS informed me it would be delivered on friday 9/2/24 on there site now says a delay and delivery pending so cannot comment on purchase
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Answer by BRICOFLOR
15 Feb 2024
Dear Customer, We're sorry to hear about the inconvenience you've experienced with your order. We understand how frustrating it can be to encounter delivery delays. However, upon checking our records, we can confirm that your order was dispatched promptly and delivered on time on the 13th of February. We sincerely apologise for any confusion regarding the delivery status. Additionally, we regret that we didn't receive any email from you inquiring about your order. Our customer service team is always available to assist with any concerns or queries you may have regarding your purchase. Please feel free to reach out to us directly, and we'll be more than happy to help resolve any issues you're facing. Warm regards, Your BRICOFLOR team
12 Feb 2024
 Verified review
Still waiting for this order. Not really possible to give an accurate review.
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Answer by BRICOFLOR
15 Feb 2024
Dear Customer, We're sorry to learn that your order didn't meet your expectations. Despite our efforts to ensure timely delivery, we understand that delays can occur and sincerely apologise for any inconvenience caused. Upon reviewing our records, it appears that your order was dispatched promptly and delivered on schedule on the 14th of February. Regrettably, we weren't contacted regarding any concerns about your order's status. Our customer service team is here to assist you with any inquiries or issues you may have encountered along the way. We're committed to ensuring your satisfaction and would have been more than happy to provide assistance had we been informed. Best regards, Your BRICOFLOR Team
22 Jan 2024
 Verified review
Easy to place order and get in contact with. Could have done with the information that I wasn't getting my delivery due to bad weather conditions, as I had stopped in all day for the delivery
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23 Jan 2024
 Verified review
Found on line and had excellent service and advice. The samples arrived promptly, the order was smooth and the Lino has arrived on time to complete the job.
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6 Jan 2024
 Verified review

Great communication, great border

Great communication when a delay occurred, and then the item arrived much earlier than expected. 2 orders now and very happy with border and service
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11 Jan 2024
 Verified review
Easy to navigate web site, good prices, friendly staff when I had a query, reasonable delivery time, Royal Mail delivery & good notice. Thank you
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30 Dec 2023
 Verified review
Easy ordering process and a wonderful service from the lovely Silvi in the office, nothing is ever too much trouble ⭐️⭐️⭐️⭐️⭐️
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17 Jan 2024
 Verified review
I was impressed that my order was dispatched quickly enough to catch the flight to Dubai!
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25 Jan 2024
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Great service.

Easy website to use, competitive prices and delivered on time.
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25 Jan 2024
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Now 7 days from ordering and still no delivery.
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6 Jan 2024
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Items always as described. Delivered on time
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26 Jan 2024
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11 Jan 2024
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9 Jan 2024
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8 Jan 2024
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17 Jan 2024
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I ordered and paid for flooring to then be sent an email to say the flooring had been discontinued and that their website hadn’t been updated!!
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