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Top positive review
8 Nov 2023
Verified review
Lovely hair wrap products that I’ve used for many years in colour Butterscotch. However, I’ve changed my hair colour and cannot for the life of me find the correct colour which is a mid auburn brown. I’ve had 7 sent to me and none suit me. So all been sent back at rather a high cost to me. I didn’t realise that I could do an exchange and it wouldn’t have cost me as it doesn’t state this on the shipping note. I’ve dealt with a lovely lady called Pat who has been super helpful. What would be helpful would be colour swatches if requested. They could be charged for and then maybe deducted if a product is purchased. As I’ve not resolved my perfect colour I’m actually going to go to the concession in Selfridges to source what I need. But as I said, lovely after service and care from Pat. I love these products as they make my hair super stylish very quickly when I’ve not time to fancy pancy about.
The order shipped in a timely manner and the product was perfect. Love my new hair!
My low rating is due to the fact that in the website, prices on products don't specify if they include VAT. In customer care you say all prices include VAT if otherwise stated, so I assume prices INCLUDED VAT. Apparently they don't since I had to pay VAT on customs.
I have sent an email reporting this issue and got unresponded.
Also, in your website you can read that people with chronic illnesses like alopecia don't have to pay VAT. Sent an email asking how could I apply to this situation because I have alopecia since 7 years old (I'm 45). No answer as well.
Communication with the customer should be a priority and it wasn't.
The speedy delivery.
Fuller information about the product would be most helpful plus 360 degree view on model plus colour description should be better and more realistic. I couldn't find medium brown in my choice.
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5 Feb 2024
Verified review
I like their price point! Their sales offer outstanding vaue & their postage costs are very reasonable.
They accept returns within the conditions they stipulate, which is excellent!
The processing of refunding takes time & their communication re these processes could be improved. Otherwise, a very good company to deal with.
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4 Feb 2024
Verified review
Good service this time, but the colours are limited, and do not appear as they are online.
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7 Feb 2024
Verified review
delivery was greazt and arrived early
delivery was great and arrived early. However the item was nothing like the photo and I will not be wearing this item which is an expensive mistake on my part.
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Answer by hothair.co.uk
12 Feb 2024
We are sorry you did not like the style you ordered. We are always happy to refund an item if you don't like the colour or style. There is a returns form sent with each order which explains how to return and recieve a refund. For any other queries about refunds please contact Miranda@daxbourne.com.
16 Jan 2024
Verified review
Good delivery, good product, will order again.
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21 Apr 2023
Verified review
Excellent product
The product I purchase regularly is the modern fringe and for me personally this has been a great hair piece. Especially for areas where there is baldness. The hair piece at the back of the fringe helps blend it is with my hair giving it a natural look.
Hot hair are very good with delivery and exchanging any products. I find the website a little difficult to navigate as it has a lot of pop up advertising and recently you have to opt in to email newsletters etc to even make your purchase, which I find annoying. I’ve also found it difficult to get hold of anyone for any customer service when I received a fringe piece that broke after a few weeks of purchase. Hence me giving an overall four stars.
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5 May 2023
Verified review
It might be nice if you could tell a customer that they had previously ordered a particular wig and had returned it as not suitable or send them a list of previous orders
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Answer by hothair.co.uk
24 May 2023
If you contact our customer service team they will be happy to provide you with this information. The customer service email address is miranda@daxbourne.com
2 Jul 2023
Verified review
Hair piece
Ordering fine, product fine.
Delivery dreadful, you need to rethink your courier, that is why I have given 4 star as opposed to the 5 star
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30 May 2023
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Arrived quicker than expected, I am very pleased, but only 4 stars instead of 5 as the colour chart isn’t accurate.
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3 Sept 2023
Verified review
Item was wrong colour but return was no trouble at all.
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12 Jul 2023
Verified review
I’ve been buying from hot hair for years as I suffer with alopicia and the 2 hair pieces I have worn for years have been discontinued and I have tried so many other hair pieces since but nothing is what I need for my extremely thin hair
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Answer by hothair.co.uk
18 Jul 2023
We are sorry that the style you liked is now discontinued. We can see that you ordered our Hothair Super Long Clip Ponytail which unfortunately we had to discontinue. We do however have lots of new ponytail styles that have just been released which might be suitable. You can find them in in the 'New' section of the website: https://www.hothair.co.uk/new/new-hairpieces-ponys/
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