tectake.co.ukReviews

: 956GoodCertified

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tectake.co.uk- Logo - reviews
tectake.co.uk- Logo - reviews

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TecTake Ltd
18 Soho Square
W1D 3QL London
United Kingdom
Trade register
Companies House 11604771

Reviews for tectake.co.uk

4.43/5.00
Good
How is the rating calculated?

831 reviews in the last 12 months

72 %
14 %
6 %
3 %
6 %
956 total reviews

What other customers say about their experience with tectake.co.uk

(46)
24 days ago
Parts came damaged and some fixings were out of alignment. Discount agreed so all sorted. Overall, the product is ok for the price
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2 months ago
Delivery person was miserable and declared immediately on arrival I’m not putting them together (We hadn’t even asked him). The sun loungers are ok they look a little cheap - white bits showing through the rattan
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3 months ago
Cushion not stitched fully. The rest looks good so far. The cushions are the let down
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3 months ago
We had a problem with the quality of the product (thin width rattan that was not finished well by the joints and showed the aluminium frame). We complained and TecTake dealt with the issue professionally enough. The goodwill gesture however did not cover our costs to correct so due to no free return policy we felt we had little choice but to accept, retain items but remain disappointed
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3 months ago
After complaining that 2 of the stools i had were faulty they replaced them with 2 wrong colour ones, which were sent back and replaced with the correct ones. Had to keep calling and emailing them for around 3 weeks then the only compensation given by them was an insulting £15 for all the inconvenience they caused me, would not buy from them again.!!
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3 months ago
The item was definitely not worth £589. The screws and connections are on show the pillows advertised for 10cm are not even 8cm very thin and not filled properly so present themselves very poorly. Prices fluctuated depending on demand which is not fair either. Thought I’m buying from a good German company but item label says made in China. :-/
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3 months ago
As I'm still waiting to receive an email to say my order has been sent a week after I placed the order I'm not impressed so I would appreciate an update
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3 months ago
Excellent delivery. However goods quality not as expected. Skimped in size and anyone above medium build would not fit into chairs and quite flimsy. Finish tells me they will not last very long unfortunately
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3 months ago
I took receipt of the goods one week ago, when I opened them one of the shelves was damaged. I sent off an email and photographs of the damage to both packaging the email address shown on the assembly instructions explaining the problems of the delivery. I am not literate in the German Language and got an email response in what I think is the German language, can you expedite this problem for me?
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3 months ago
Good quality product, very comfy. Delivery was in two packages and late.
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3 months ago
Arrived timely Limited instructions Shade stained with unknown substance
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3 months ago
When you order the promise is that delivery will take 3-5 working days. In the end, only part of the order arrived (within 4 days, so that's great) but the other half had not even left the warehouse. I enquired via email about the order and received a reply blaming Covid for the delay... which is just a cop out in my opinion. I can't comment on the product as need to wait for the rest.
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3 months ago
Love the product the material is not great quality but the price was not to bad either so can't complain
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3 months ago
everything fine except for description of item was confusing.
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3 months ago
The product is very poor quality. Erected 2 days ago. The plastic roof doesn’t fit, stitches holding Velcro fasteners have torn holes in it. Can’t fit plastic sides because there is nothing to support them at the base. They flap about in a frightening way, I don’t believe the structure would be able remain upright if they were left on. We have only tried it in 10 mph winds. Pays your money choice.
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3 months ago
Just ok company
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3 months ago
I have only received half of my order could you please let me know if the rest will arrive tomorrow please
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4 months ago
Very difficult to assemble
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4 months ago
Delivery notifications were very poor, didn’t know when it was arriving and arrived over 2 days. Luckily the neighbours were in to take delivery. Furniture looks stunning and fits perfectly, only gripe is that the cushions don’t fit snug together and there are little gaps in between. Overall fabulous set.
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4 months ago
The only reason I gave a poor mark for delivery was because of the tracking of my order. Every time I checked my item was on its way to the centre to await onward delivery. I waited in for 4 days not knowing what was happening. It arrived about 9.40am this morning yet when I checked last night it had still not arrived at the delivery centre to then be sent out for delivery.
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