tectake.co.ukReviews

: 956GoodCertified

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tectake.co.uk- Logo - reviews
tectake.co.uk- Logo - reviews

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TecTake Ltd
18 Soho Square
W1D 3QL London
United Kingdom
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Companies House 11604771

Reviews for tectake.co.uk

4.43/5.00
Good
How is the rating calculated?

831 reviews in the last 12 months

72 %
14 %
6 %
3 %
6 %
956 total reviews

What other customers say about their experience with tectake.co.uk

(21)
25 days ago
Delivery arrived on two separate days. First box glass top smashed not wrapped very well, fixings loose in the box and one side panel the metal stay was broken. Decided that I didn’t want to keep product. Customer services have been very quick to respond but told me to reject next delivery and arranged pick up of broken product. Everything has been returned and awaiting a full refund.
 Verified review|
2 months ago
I have the chairs not even 3 months and most of the chairs legs are broke already. I have very unhappy with the product I have purchased.
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3 months ago
Started off well, assembly was ok. Got the main frame up as expected and pegged in place. When attaching the sides it became a nightmare. Velcro straps were not sufficient and barely stuck, some of which broke off immediately at stitching. We had to tie certain points into the frame with string, the sides barely stayed on and flapped around in light breeze. It all fell to pieces and was binned.
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3 months ago
Items don’t arrive in the time scale 3/5 days . Can’t usually get to speak to anyone on the phone it takes days of trying. You send them emails I don’t actually think they read the email before replying.
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3 months ago
No email or text advising delivery slot.
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4 months ago
Very disappointed with the product, nearly all the frame parts were bent, the cover was too tight meaning that the seams split. could not see how to return the item so purchased a similar one from another company, which is a far superior product at a similar price. will never recommend or purchase from this company again!!!!!!!
 Verified review|
4 months ago
The furniture arrived quickly and was easy to assemble. The glass top for the table doesn’t fit quite right and the covers for the cushions are too tight at the top, misshapen at the head end. The covers should also slide over the back of the chairs to stay in place but don’t as they are far too small. The covers provided are very thin and not good quality and one cover was missing completely.
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4 months ago
Delivered in 2 separate consignments 5 days apart. The chairs had to many of one side so could only assemble 3 chairs of the 8. Tried to speak with customer service who was rude and they only deal with emails. On going to get remaining chair sides.......
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4 months ago
emailed on arrival ,missing component parts ---- ignored emailed to ask for exchange to black when I saw how cheap and plastic the cream was ----ignored emailed to cancel contract ,had to pay £47 carriage to return on June 16th no refund until prompted ,asked for tracking number.Finally today 1st July received refund. Abysmal !
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5 months ago
Poor delivery service, Order set and only half got delivered which they dont tell you this will happen when ordering. Wont be using this site again. Customer service is awful trying to get in contact with them.
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5 months ago
Smaller and more narrower than expected good job I’m slim but if hadn’t disposed of box I would have returned
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5 months ago
I can't give a review fully as I am still waiting on 2 out 4 parcels. 2 parcels got delivered on Tuesday 2and June and this is now Sat 6th June and still no parcels. Customer service got back to me the day after I emailed them to say it was a large consignment and to trace the tracking, it seems to be stuck somewhere.
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5 months ago
Although they have sent me a tracking number the goods do not seem to have been given to the transport company yet. Unable to contact them by phone but they do,eventually, respond to email. Can't comment on goods because not yet arrived!!
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5 months ago
Disappointed with quality. Rattan strips at front of 1 chair cut by screw or burrs underneath, armrests look brown, screw caps keep coming off and visible part numbers written in red ink on the hinges. I’m not sure I can even say you get what you pay for. Driver didn’t wait for me to unpack and inspect. Due to covid I dont want the hassle of trying to return them ( shipped from Germany).
 Verified review|
6 months ago
one of our three packages was delivered 4 days after the first two and then two of the screws were poorly drilled and i couldn't get the Allen key in them. I tried to order replacement screws and no one was at the end of the phone. Your customer services department needs to be open for longer hours. 3 hours a day is no good when your working all day.
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6 months ago
Lovely pair of chairs However a foot and decorative steel ring was missing. Emailed about the problem but no reply yet.
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6 months ago
WATING OVER 1 WEEK FOR REPLACEMENT PARTS AND MISSING PARTS
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7 months ago
Sent my order in three different packages with no ETA. You can track the parcels but I had to prompt them for the number. With large parcels an accurate ETA is a must and no need to separate the parcels so that furniture arrives without instructions. Frustrating.
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7 months ago
Still waiting for second box
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7 months ago
After purchasing a weights bench for over £100 two days later I received an email saying the item was out of stock yet they still took the money, although I have received my refund they should have updated there website to out of stock before they let me purchase it
 Verified review|