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tectake.co.uk
Reviews:

75 reviews in the last 12 months2,320 total reviews  

4.48
Good

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Top positive review

12 Oct 2023
 Verified review
Customer service excellent. Potential customers I would encourage you to shop with confidence this company really look after their customers. Very happy with my product, albeit a bit damaged due to issues with delivery. Difficulty trying to arrange redelivery this was NOT an issue with tecktake. Fantastic and effective communication from members of the tectake team. I would shop again with tectake and recommend the company. Outstanding customer service. Compensated generously for my experience.

Top negative review

11 Jan 2024
 Verified review
Cheap materials and poorly made with no accountability. Between myself and my parents we had 22 of these chairs, 18 of which have broken, the exact same problem with each of them. Because we still like the tables and how they fit the space I took these to 4 different welders to try and find a fix for these chairs but all came to the exact same conclusion they are very poorly made and the wrong type of welding has been used. They look nice and seem to be a bargain at first glance but they are not design to last more than a year, ours were used inside so maybe got a bit more use than outdoors ones and therefore we didnt even make 5 months. To top this off with clear evidence of little to no welding on the supports of the broken legs Tectake have taken no responsibility for this fault and are trying to claim improper use because i had them delivered to work. Please dont expect Tectake's items to last much past their warranty and if they do break sooner, dont expect them to do anything about it.
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Reviews for tectake.co.uk

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25 Feb 2024
 Verified review
Have just opened the box to set everything up & am disappointed to see that there is significant faults with it & I can’t accept the goods in that state. I need to request a replacement or refund!
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Answer by tectake.co.uk
10 days ago
Hi Sharon, I'm really glad we were able to resolve this, and apologies again the parts arrived broken - any other issues just let me know!
11 Jan 2024
 Verified review
Cheap materials and poorly made with no accountability. Between myself and my parents we had 22 of these chairs, 18 of which have broken, the exact same problem with each of them. Because we still like the tables and how they fit the space I took these to 4 different welders to try and find a fix for these chairs but all came to the exact same conclusion they are very poorly made and the wrong type of welding has been used. They look nice and seem to be a bargain at first glance but they are not design to last more than a year, ours were used inside so maybe got a bit more use than outdoors ones and therefore we didnt even make 5 months. To top this off with clear evidence of little to no welding on the supports of the broken legs Tectake have taken no responsibility for this fault and are trying to claim improper use because i had them delivered to work. Please dont expect Tectake's items to last much past their warranty and if they do break sooner, dont expect them to do anything about it.
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Answer by tectake.co.uk
26 Jan 2024
Hi James. You ordered 22 chairs to your business address, a cafe which specialises in providing facilities to young children. You then claimed 18 chairs had experienced faults - a 80% failure rate when we would expect 1% to 2% including shipping damage, weather damage etc. When questioned you threatened to leave a series of bad reviews and said that 10 of the chairs were for your parents? I understand this might not be the answer you're looking for, and I'm sorry we were unable to provide a better resolution.
8 Dec 2023
 Verified review
Good product and great value. Only marked at 4 stars because of the 2 pin plug which was supplied with a adapter. Not a big issue but it must have been a European product.Reasonable accessories and nice carry case which is great for keeping everything tidy.The router works well and the depth gauge is accurate.It is good quality for the diyer tha l am.
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14 Dec 2023
 Verified review

Do not recommend.

Missing pieces, and unresponsive customer service.
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Answer by tectake.co.uk
18 Dec 2023
We're very sorry that the product arrived with some missing parts. We have seen your message regarding this, and replied providing a parts list and asking for confirmation of what parts are missing and required so we can get these replaced for you. Unfortunately we have not received a response detailing the parts required and are therefore still waiting on this information so we can resolve the matter for you. As it seems there is an issue with you receiving e-mails, you may prefer to call to provide this information. We can be reached on 0203 488 4565. I would also recommend you check your spam and promotions folders to see if our e-mail has gone there by mistake. We are very sorry for the issue experienced, and can assure you that we are very keen to rectify this for you as quickly as possible.
23 Nov 2023
 Verified review
Parcel arrived on time, wrapped up well which I always like to see in any of my deliveries, when opened to check, seemed fine. I won't know until late spring as its a gazebo but for now, I'm happy with my replacement. Cheers DebraZebra
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21 Jun 2023
 Verified review

Swinging Garden Chair

Very quickly delivered. My only issue is that the instructions are not very clear and you needed to look at what you had in front of you rather than what the instructions said. Lovely when put together though.
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30 May 2023
 Verified review
Customer service was excellent, really helpful The instructions to put together the furniture are appaling..no detail or use at all.
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15 Oct 2023
 Verified review
Tectake delivery was longer than anticipated, product was good
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12 Jul 2023
 Verified review
Very good purchase , looking good in the garden.
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14 May 2023
 Verified review
Not bad for the price and delivery.
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19 Sept 2023
 Verified review
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10 Jul 2023
 Verified review
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12 Jun 2023
 Verified review
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6 May 2023
 Verified review
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10 May 2023
 Verified review
My item did not come on the date as stated on my confirmation email . I waited well over a week later for it to arrive with no help from customer care team . Will not order from this company again as it all became very stressful to say the least
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Answer by tectake.co.uk
11 May 2023
We're very sorry for the slight delay to your delivery. It did arrive on the 7th working day, whilst we advertise 3-5 working days delivery, so we are extremely sorry this was delayed and for any stress this caused you. When you initially contacted us on 18th April, we called the courier immediately after and were able to organise delivery for the next day.
25 Jun 2023
 Verified review
Arrived damaged
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Answer by tectake.co.uk
26 Jun 2023
Good morning, Yes, your order unfortunately arrived damaged, which we are very sorry for, however we rectified immediately for you with a full refund on 9th June. We did this as quickly as possible to avoid further inconvenience to yourself so you could source an alternative elsewhere, which was your preferred resolution. Standard cancellation policy is to refund upon receipt of returned goods, however these were only received on 22nd June, a full 13 days after we provided a full resolution to you.