Reviews for sarenza.co.uk



Good

4.08/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 86 Trusted Shops reviews collected in the last 12 months.
In total, sarenza.co.uk has already collected 2,563 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/07/2018
Date of order
22/07/2018
22/07/2018
I ordered two pairs of Sarenza brand shoes. One of them arrived in a less than perfect condition and it was without its original box and the textile bag that the other pair I ordered came with.
2.67
Fair

Date of publication
20/07/2018
Date of order
20/07/2018
20/07/2018
Absolutely no problems - shoes arrived precisely as scheduled.
5.00
Excellent

Date of publication
18/07/2018
Date of order
18/07/2018
18/07/2018
Sarenza has always stocked the best shoes in all price ranges, I love the whole concept of being able to choose from such a wide spectrum without leaving home. The detail in descriptions is hugely helpful and gives confidence that you are making an informed choice.
4.67
Excellent

Date of publication
16/07/2018
Date of order
16/07/2018
16/07/2018
Sandals dispatched quickly and happy with them.
5.00
Excellent

Date of publication
14/07/2018
Date of order
14/07/2018
14/07/2018
Excellent website - Excellent service - Excellent product - Excellent value.

I've brought several things from here now and would recommend Serenza to all of my friends.
5.00
Excellent

Date of publication
10/07/2018
Date of order
10/07/2018
10/07/2018
Delivery was as quick as promised. Girls sandals are beautiful and comfy. I love that there are loads of images on the site. Only thing I would ask is why was the box so big? Not really a valid reason to bring up though. I will definitely keep buying shoes for my girls from you. Great selection.
5.00
Excellent

Date of publication
08/07/2018
Date of order
08/07/2018
08/07/2018
Paid £20 above normal retail price but you offered 20 off for first order (along with another pair of shoes) when I tried to apply the code it did not work and when I contacted your customer services by email NO REPLY So I purchased one pair -to get the last pair of these shoes in the universe I paid through the nose’. This will be the first and last time I will be purchasing from your Company
3.33
Fair

Date of publication
08/07/2018
Date of order
06/07/2018
08/07/2018
Always good value and prompt service.No hassle returns.Had to return on this occasion as usual brand too wide.
5.00
Excellent

Date of publication
06/07/2018
Date of order
06/07/2018
06/07/2018
Great service great price
5.00
Excellent

Date of publication
06/07/2018
Date of order
06/07/2018
06/07/2018
The slippers look like fake copies. They are not real Uggs
3.00
Fair

Date of publication
05/07/2018
Date of order
05/07/2018
05/07/2018
I was looking for TBS shoes and discovered your site.A very good move I saw what I wanted ordered and within a few days they arrived. Great service thank you.
5.00
Excellent

Date of publication
04/07/2018
Date of order
04/07/2018
04/07/2018
It has not arrived yet
5.00
Excellent

Date of publication
03/07/2018
Date of order
02/07/2018
03/07/2018
The box the shoes came in was open and in a sorry state, my courier had to seal the box with tape. The shoes were ok though.

Only one pair of the 3 was suitable but I am thrilled with them :0)
4.33
Good

Date of publication
02/07/2018
Date of order
02/07/2018
02/07/2018
Evening. I’ve put 1 for delivery because Hermes simply dropped the parcel over my back fence and left it, they didn’t deliver it to a neighbour or attempt a second delivery. They dropped £200 worth of shoes from height, with nothing to protect them.
I’d be happy to increase the rate for customer services dependant on any response to the delivery issue.
2.67
Fair

Date of publication
02/07/2018
Date of order
02/07/2018
02/07/2018
I'm very happy with the service, just didn't like the shoes They were rigid and uncomfortable.
4.00
Good

Date of publication
01/07/2018
Date of order
01/07/2018
01/07/2018
Great shoes & service
5.00
Excellent

Date of publication
29/06/2018
Date of order
29/06/2018
29/06/2018
Part of my order was wrong, the wrong size was delivered and I am unable to exchange.
3.33
Fair

Date of publication
25/06/2018
Date of order
25/06/2018
25/06/2018
This item has still not been delivered Since 20/06/2018 the Hermes tracking site has said 'At the customers local depot'. I phoned customer service early this afternoon and spoke to a very pleasant young lady who said she would investigate and let me know what was happening... I have heard nothing more. Not impressed and unlikely to order again.
1.67
Poor

Date of publication
23/06/2018
Date of order
23/06/2018
23/06/2018
Ordered on the 15th and paid for faster delivery. items not sent from the warehouse until the 19th, i left on the 22 and the items had not arrived yet. Not happy, i will not be able to use these sandals this summer and wasted the faster delivery money.
1.00
Very Poor

sarenza.co.uk replies: 19/07/2018
Hello, I am sorry your item didn't arrive for your holiday on an express delivery. When an article is below £30.00, there is a shipping cost. Our Hermes standard deliveries are from Monday to Friday. If a purchase is made over the weekend, it's dispatched on the next working day and takes up to 4 days. I hope that you will use your 100 days to return them if they are not needed. Best Wishes, Sarah

Date of publication
22/06/2018
Date of order
22/06/2018
22/06/2018
lovely shoes very happy with them
4.67
Excellent

Date of publication
22/06/2018
Date of order
22/06/2018
22/06/2018
I'm happy this purchase.Good quality items.
4.67
Excellent

Date of publication
21/06/2018
Date of order
21/06/2018
21/06/2018
Sandals sent were nothing like the ones in the photo on line. Different style, colour and size. It should be zero stars. I assume the refund Will be prompt so have given 2 stars for service. Would be more but you expect me to look up the order id when you already have that on record
2.33
Poor

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
Good quality item, at a reduced price. Quick delivery time
4.00
Good

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
They sent me an unsolicited incorrect pair of shoes and have refused to refund my bank for these until I send the goods that I did not order back to them at my own packaging and delivery back to a drop off point cost.
2.00
Poor

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
Excellent delivery, trying time and returns service. Just wish Sarenza did some narrow fitting footwear. I love the products but often have to return them as I have narrow feet.
4.67
Excellent

Date of publication
19/06/2018
Date of order
19/06/2018
19/06/2018
Great Thanks
4.67
Excellent

Date of publication
16/06/2018
Date of order
16/06/2018
16/06/2018
The goods were standard Crocs so I am aware of the standard expected, the delivery was on the right day but no time slot given so not as good as other suppliers. I did not use customer service but was kept informed by E-Mail. Difficult to give a higher rating..........
3.33
Fair

Date of publication
14/06/2018
Date of order
14/06/2018
14/06/2018
Always love shopping with sarenza , delivery quite good and customer service fantastic
4.67
Excellent

Date of publication
13/06/2018
Date of order
13/06/2018
13/06/2018
I like sarenza because every time when I bought a shoes. I find it is same how was described on the website true size. Design of the shoes and brand and if you want to do return easy just go the sarenza website you can see shipping progress and return order and the refund it takes within 5 to 7 days. Good website good product.
5.00
Excellent

Date of publication
12/06/2018
Date of order
12/06/2018
12/06/2018
Perfect shoes and service
5.00
Excellent

Date of publication
11/06/2018
Date of order
11/06/2018
11/06/2018
The delivery process was a farce. I didn’t ever get my shoes and when I rang Sarenza I was promised a phone call from a manager called Antonio which needless to say never happened. SO disappointing, such a crass delivery option and then no flexibility from Sarenza to resolve. I will not use again for purchasing and will unsubscribe from emails.
1.00
Very Poor

sarenza.co.uk replies: 12/07/2018
Hello, I am really very sorry that you had trouble with your delivery and the problem was not resolved for you. I hope you will use your credit note, given by way of apology, towards our Express Delivery service for the entire year. If you would like to speak about this further I will be happy to take your call. I sincerely apologise to you once more for your experience. Kindest Regards, Sarah

Date of publication
07/06/2018
Date of order
07/06/2018
07/06/2018
Everything was fine. Nothing to say
5.00
Excellent

Date of publication
06/06/2018
Date of order
05/06/2018
06/06/2018
Happy 100
5.00
Excellent

Date of publication
06/06/2018
Date of order
06/06/2018
06/06/2018
I am very happy with these shoes,they are really comfortable
5.00
Excellent

Date of publication
05/06/2018
Date of order
05/06/2018
05/06/2018
I have always found Sarenza to be efficient and good value for money
4.33
Good

Date of publication
05/06/2018
Date of order
05/06/2018
05/06/2018
Love the shoes as usual. Not a big fan of Hermes delivery. They usually miss me and then it is complicated to reschedule or work around my schedule.
4.67
Excellent

Date of publication
31/05/2018
Date of order
31/05/2018
31/05/2018
Shoes arrived quickly, were well packaged and at a very good price with the 30 discount - Have bought from Sarenza before and would recommend using them
5.00
Excellent

Date of publication
31/05/2018
Date of order
30/05/2018
31/05/2018
unfortunately have to return shoes as they come up small. I ordered a 7.5 instead of my usual 7, but still too small. Lovely shoes though and service is always good. Thank you
5.00
Excellent

Date of publication
30/05/2018
Date of order
28/05/2018
30/05/2018
Great value for high quality sandals
5.00
Excellent

Date of publication
28/05/2018
Date of order
28/05/2018
28/05/2018
Love my Doc Martens which I purchased at a fab price. Delivery time was excellent. I would definitely recommend Sarenza.
5.00
Excellent

sarenza.co.uk customer reviews

sarenza.co.uk

Contact
27-29 rue de Choiseul
75002 Paris
France
customerservice@sarenza.com
sarenza.co.uk
Owner
Sarenza SA
27-29 rue de Choiseul
75002 Paris
France
Trade register
RCS Paris B 480 188 507
Authorized representative
Stéphane Treppoz
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with sarenza.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.