Reviews for sarenza.co.uk



Good

4.10/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 110 Trusted Shops reviews collected in the last 12 months.
In total, sarenza.co.uk has already collected 2,590 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/11/2018
Date of order
19/11/2018
19/11/2018
love how the boots fit and look
true to size
5.00
Excellent

Date of publication
19/11/2018
Date of order
19/11/2018
19/11/2018
Very fast delivery - great boots
5.00
Excellent

Date of publication
18/11/2018
Date of order
18/11/2018
18/11/2018
I absolutely love these boots I have skinny legs and they fit just right when I wear them over my jeans and don't look like 'wellies' like a lot of other boots I will also be happy to wear them with a dress or skirt. Lovely soft and good quality material. I wasn't sure whether to order a size 4 or 5 as I am in between but I went for size 4 and they fit exactly
5.00
Excellent

Date of publication
17/11/2018
Date of order
17/11/2018
17/11/2018
As always an excellent service and delivery. So easy to return goods if I need to. The Shoes/Boots are always beautifully packed and |I can't recommend enough
5.00
Excellent

Date of publication
16/11/2018
Date of order
16/11/2018
16/11/2018
Ordering was easy and straightforward and goods arrived within 3 days. Very pleased with the Mustang trainers.
5.00
Excellent

Date of publication
16/11/2018
Date of order
16/11/2018
16/11/2018
Easy to navigate website and efficient service. Would definitely recommend.
5.00
Excellent

Date of publication
16/11/2018
Date of order
16/11/2018
16/11/2018
Simple, straight forward purchase and pleased with the shoes.
5.00
Excellent

Date of publication
16/11/2018
Date of order
16/11/2018
16/11/2018
Half of my order is still missing.
3.00
Fair

Date of publication
15/11/2018
Date of order
15/11/2018
15/11/2018
First mail order shoes I've ever bought, I'm highly delighted with them, super fast delivery from France. Italian shoes are as good as all the hype super fit.
5.00
Excellent

Date of publication
15/11/2018
Date of order
15/11/2018
15/11/2018
Great service as usual. Fabulous boots.
5.00
Excellent

Date of publication
14/11/2018
Date of order
14/11/2018
14/11/2018
all good
5.00
Excellent

Date of publication
14/11/2018
Date of order
14/11/2018
14/11/2018
Fast delivery, overall great service
5.00
Excellent

Date of publication
12/11/2018
Date of order
12/11/2018
12/11/2018
The quality of these boots is unreal, absolutely stunning, comfy, perfect fit 3
4.67
Excellent

Date of publication
10/11/2018
Date of order
10/11/2018
10/11/2018
The boots were not accurately measured so did not fit my calves even though I ordered the correct measurements. The first delivery didn’t arrive so I had to reorder them. Very disappointed. Called and spoke to a lady to express dissatisfaction.
2.67
Fair

Date of publication
10/11/2018
Date of order
10/11/2018
10/11/2018
You sent the wrong size. I ordered 6.5 you sent 5.5 and then when I went to re-order the 6.5 was out of stock.
2.33
Poor

Date of publication
09/11/2018
Date of order
09/11/2018
09/11/2018
Perfect, so happy with my purchase. Been trying to find these boots for last couple of months. Fast delivery and well packaged.
5.00
Excellent

Date of publication
05/11/2018
Date of order
05/11/2018
05/11/2018
Very prompt postage.
5.00
Excellent

Date of publication
04/11/2018
Date of order
04/11/2018
04/11/2018
the courier you use Hermes, will be the reason why i will not be ordering any products again...although i like them. Hermes in our area has such a bad reputation and i experienced it myself.
3.33
Fair

Date of publication
02/11/2018
Date of order
02/11/2018
02/11/2018
I haven’t received my order yet. Can you please let me know where it is?
1.00
Very Poor

Date of publication
30/10/2018
Date of order
30/10/2018
30/10/2018
Fantastic range of shoes & boots. Prompt delivery & excellent returns policy.
5.00
Excellent

Date of publication
15/10/2018
Date of order
08/10/2018
15/10/2018
Would have given zero stars if this was an option. Ordered items, 14-days later had to call customer services as no sign of the delivery! Only then did they say, oops sorry we've had a 'glitch' in our system and didn't send the courier the parcel! I thought no problem, the shoe is still available in my correct size...but at a higher price! Was told you'll have to order again...but at higher price!
1.00
Very Poor

Date of publication
10/10/2018
Date of order
10/10/2018
10/10/2018
I have tried to get a size 4.5 UGG fluffy for post slippers from various companies even UGG themselves but could only get a 4, I have bought these slippers for years for a Christmas present the only thing is always pink.I f you continue to do a size 4.5 in these slippers I will certainly come back to you but please a different colour.
4.67
Excellent

Date of publication
10/10/2018
Date of order
10/10/2018
10/10/2018
Everything was fine - apart from the size was larger than described on site - we messured calf as 32 and ordered accordingly and size cam up as 34
5.00
Excellent

Date of publication
09/10/2018
Date of order
09/10/2018
09/10/2018
Good service. Boots look really nice and are comfortable.
4.00
Good

Date of publication
08/10/2018
Date of order
08/10/2018
08/10/2018
Excellent delivery service but sadly the boots were just slightly too small, so I’ve had to return them. Excellent returns service too. Overall a good experience, it’s such a pity the boots didn’t fit
4.67
Excellent

Date of publication
08/10/2018
Date of order
08/10/2018
08/10/2018
I am not happy with these shoes and will be returning both pairs (in different sizes). They just fail to grip the foot, and not because they are the wrong size, just too low at the front and sides is the only way I can describe them. Sorry, otherwise a good looking shoe.
4.00
Good

Date of publication
04/10/2018
Date of order
04/10/2018
04/10/2018
The order all went well. The only thing was I never got the free goodies you were offering for a certain spend. like socks etc.. How do I go about claiming that offer? Otherwise as usual everything was greatcab
4.33
Good

Date of publication
22/07/2018
Date of order
22/07/2018
22/07/2018
I ordered two pairs of Sarenza brand shoes. One of them arrived in a less than perfect condition and it was without its original box and the textile bag that the other pair I ordered came with.
2.67
Fair

Date of publication
20/07/2018
Date of order
20/07/2018
20/07/2018
Absolutely no problems - shoes arrived precisely as scheduled.
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Hi there, That's great news Delighted to hear it, I will let the team know. I hope that your Crocs bring you many years of comfort, All the best, Sarah.

Date of publication
18/07/2018
Date of order
18/07/2018
18/07/2018
Sarenza has always stocked the best shoes in all price ranges, I love the whole concept of being able to choose from such a wide spectrum without leaving home. The detail in descriptions is hugely helpful and gives confidence that you are making an informed choice.
4.67
Excellent

sarenza.co.uk replies: 14/09/2018
What a lovely thing to say :D We are delighted at such a positive review. We hope that you will remain one of our loyal customers for many years to come. Warmest Regards, Sarah.

Date of publication
16/07/2018
Date of order
16/07/2018
16/07/2018
Sandals dispatched quickly and happy with them.
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Hooray! We're happy that you're happy. Do enjoy your beautiful sandals. Best Wishes, Sarah.

Date of publication
14/07/2018
Date of order
14/07/2018
14/07/2018
Excellent website - Excellent service - Excellent product - Excellent value.

I've brought several things from here now and would recommend Serenza to all of my friends.
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Ahh, this is just excellent stuff How truly kind of you that you wish to share us. Feel free to give us a call anytime. Many thanks, Sarah.

Date of publication
10/07/2018
Date of order
10/07/2018
10/07/2018
Delivery was as quick as promised. Girls sandals are beautiful and comfy. I love that there are loads of images on the site. Only thing I would ask is why was the box so big? Not really a valid reason to bring up though. I will definitely keep buying shoes for my girls from you. Great selection.
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Hey, thank you for rating us. So glad to hear that the sandals are a good fit for your girls and that you will use us again. That's grand We do aim to please and appreciate that you enjoyed the images. I am not sure why the box was so big, perhaps we ran out of smaller ones for the sandals. Hope to see you again soon, Best Wishes, Sarah.

Date of publication
08/07/2018
Date of order
08/07/2018
08/07/2018
Paid £20 above normal retail price but you offered 20 off for first order (along with another pair of shoes) when I tried to apply the code it did not work and when I contacted your customer services by email NO REPLY So I purchased one pair -to get the last pair of these shoes in the universe I paid through the nose’. This will be the first and last time I will be purchasing from your Company
3.33
Fair

Date of publication
08/07/2018
Date of order
06/07/2018
08/07/2018
Always good value and prompt service.No hassle returns.Had to return on this occasion as usual brand too wide.
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Wow I will be sure to spread the word :). Great that everything was perfect for you. Always here for a chat if ever you need help with a return or for whatever you may need. Warmest Regards, Sarah.

Date of publication
06/07/2018
Date of order
06/07/2018
06/07/2018
Great service great price
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Great review, great customer, Warm Regards, Sarah.

Date of publication
06/07/2018
Date of order
06/07/2018
06/07/2018
The slippers look like fake copies. They are not real Uggs
3.00
Fair

Date of publication
05/07/2018
Date of order
05/07/2018
05/07/2018
I was looking for TBS shoes and discovered your site.A very good move I saw what I wanted ordered and within a few days they arrived. Great service thank you.
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Hello shoe :) So pleased to hear that you found our site to make your next steps with. Just Brilliant. Warmest Wishes, Sarah.

Date of publication
04/07/2018
Date of order
04/07/2018
04/07/2018
It has not arrived yet
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Hello, Thank you for your contact.I am sorry to hear that your parcel was delayed in arriving with you. I just gave you a call so that we could investigate together. Around the time that your order was made there was a 72 hour delay in our warehouse. Your parcel was then shipped on the 2nd of July and arrived on the 5th July. I do apologise for any frustration that you had. Warm Regards, Sarah.

Date of publication
03/07/2018
Date of order
02/07/2018
03/07/2018
The box the shoes came in was open and in a sorry state, my courier had to seal the box with tape. The shoes were ok though.

Only one pair of the 3 was suitable but I am thrilled with them :0)
4.33
Good

sarenza.co.uk replies: 06/09/2018
Hi there, Thank you so much for your evaluation. I am truly sorry to hear that your sandals arrived in a damaged parcel. We would usually advise that you refuse it, to assure that your shoes are perfect. We do strive to improve our service all the time. I have made sure to pass on your comments. I am so happy to hear that you are over joyed with your Khrios. Here for any questions, Sarah.

sarenza.co.uk customer reviews

sarenza.co.uk

Contact
27-29 rue de Choiseul
75002 Paris
France
customerservice@sarenza.com
sarenza.co.uk
Owner
Sarenza SA
27-29 rue de Choiseul
75002 Paris
France
Trade register
RCS Paris B 480 188 507
Authorized representative
Stéphane Treppoz
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with sarenza.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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