Reviews for sarenza.co.uk



Good

4.10/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 62 Trusted Shops reviews collected in the last 12 months.
In total, sarenza.co.uk has already collected 2,537 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/06/2018
Date of order
16/06/2018
16/06/2018
The goods were standard Crocs so I am aware of the standard expected, the delivery was on the right day but no time slot given so not as good as other suppliers. I did not use customer service but was kept informed by E-Mail. Difficult to give a higher rating..........
3.33
Fair

Date of publication
14/06/2018
Date of order
14/06/2018
14/06/2018
Always love shopping with sarenza , delivery quite good and customer service fantastic
4.67
Excellent

Date of publication
13/06/2018
Date of order
13/06/2018
13/06/2018
I like sarenza because every time when I bought a shoes. I find it is same how was described on the website true size. Design of the shoes and brand and if you want to do return easy just go the sarenza website you can see shipping progress and return order and the refund it takes within 5 to 7 days. Good website good product.
5.00
Excellent

Date of publication
12/06/2018
Date of order
12/06/2018
12/06/2018
Perfect shoes and service
5.00
Excellent

Date of publication
11/06/2018
Date of order
11/06/2018
11/06/2018
The delivery process was a farce. I didn’t ever get my shoes and when I rang Sarenza I was promised a phone call from a manager called Antonio which needless to say never happened. SO disappointing, such a crass delivery option and then no flexibility from Sarenza to resolve. I will not use again for purchasing and will unsubscribe from emails.
1.00
Very Poor

Date of publication
07/06/2018
Date of order
07/06/2018
07/06/2018
Everything was fine. Nothing to say
5.00
Excellent

Date of publication
06/06/2018
Date of order
05/06/2018
06/06/2018
Happy 100
5.00
Excellent

Date of publication
06/06/2018
Date of order
06/06/2018
06/06/2018
I am very happy with these shoes,they are really comfortable
5.00
Excellent

Date of publication
05/06/2018
Date of order
05/06/2018
05/06/2018
I have always found Sarenza to be efficient and good value for money
4.33
Good

Date of publication
05/06/2018
Date of order
05/06/2018
05/06/2018
Love the shoes as usual. Not a big fan of Hermes delivery. They usually miss me and then it is complicated to reschedule or work around my schedule.
4.67
Excellent

Date of publication
31/05/2018
Date of order
31/05/2018
31/05/2018
Shoes arrived quickly, were well packaged and at a very good price with the 30 discount - Have bought from Sarenza before and would recommend using them
5.00
Excellent

Date of publication
31/05/2018
Date of order
30/05/2018
31/05/2018
unfortunately have to return shoes as they come up small. I ordered a 7.5 instead of my usual 7, but still too small. Lovely shoes though and service is always good. Thank you
5.00
Excellent

Date of publication
30/05/2018
Date of order
28/05/2018
30/05/2018
Great value for high quality sandals
5.00
Excellent

Date of publication
28/05/2018
Date of order
28/05/2018
28/05/2018
Love my Doc Martens which I purchased at a fab price. Delivery time was excellent. I would definitely recommend Sarenza.
5.00
Excellent

Date of publication
28/05/2018
Date of order
28/05/2018
28/05/2018
Ordered goods Sat & delivered the following Friday???
Just took so...... long to get here

Had problems with previous orders with boxes damaged & open.

Goods always great, so sad really.
3.00
Fair

Date of publication
27/05/2018
Date of order
27/05/2018
27/05/2018
Perfect
5.00
Excellent

Date of publication
26/05/2018
Date of order
26/05/2018
26/05/2018
Always happy with the quality and service from Sarenza.
5.00
Excellent

Date of publication
26/05/2018
Date of order
26/05/2018
26/05/2018
Love the Skechers trainers - they are comfy and Kool. Delivery not bad and packaging good. With out a doubt I will order again.
4.67
Excellent

Date of publication
23/05/2018
Date of order
23/05/2018
23/05/2018
Ordered 3 pairs of shoes, one pair is due to be returned as too big, the other 2 pairs are lovely, very pleased.
5.00
Excellent

Date of publication
15/05/2018
Date of order
15/05/2018
15/05/2018
I ordered on 7th May, and received them on 14th, given that you say 24 hours, even allowing for a possibly busy period it was still a while.
I liked the shoes but they were too big generally, and not sure a smaller size in that design would have been better. I have now re-ordered some different ones and look forward to receiving them.
Packaged very well and Hermes delivery chap very polite.
4.00
Good

Date of publication
14/05/2018
Date of order
14/05/2018
14/05/2018
Ordered in France, 4 days later delivered in Devon. Great service. Only concern was they were delivered at my home when I was out and they were left at the door. Apart from that Sarenza service was excellent.
5.00
Excellent

Date of publication
12/05/2018
Date of order
10/05/2018
12/05/2018
Delivery was fine and the slippers are fine
5.00
Excellent

Date of publication
10/05/2018
Date of order
10/05/2018
10/05/2018
I still waiting for my parcel .
1.00
Very Poor

Date of publication
07/05/2018
Date of order
07/05/2018
07/05/2018
unable to comment other than delivery as parcel has not yet arrived
1.00
Very Poor

Date of publication
06/05/2018
Date of order
06/05/2018
06/05/2018
Overall it was very good service. Shoes are very comfortable. That is the most important of the ratings.
4.33
Good

Date of publication
05/05/2018
Date of order
05/05/2018
05/05/2018
Delivery took 8 days but to be fair it was affected by a French Bank Holiday. Customer service out of the top drawer.
4.67
Excellent

Date of publication
03/05/2018
Date of order
03/05/2018
03/05/2018
Superb, as usual.
5.00
Excellent

Date of publication
01/05/2018
Date of order
01/05/2018
01/05/2018
Ordered 2 different pairs as I have short wide feet with a high arch & find it difficult to find comfortable shoes.
Have returned one pair but the others are VERY comfortable, am wearing now for first time on long day-trip to London.
Loved the variety available, will be back Thanks.
5.00
Excellent

Date of publication
29/04/2018
Date of order
29/04/2018
29/04/2018
Prompt delivery
5.00
Excellent

Date of publication
29/04/2018
Date of order
29/04/2018
29/04/2018
Box arrived crushed. Not happy as it was a present.
3.33
Fair

Date of publication
28/04/2018
Date of order
28/04/2018
28/04/2018
The shoes were delivered on time, I love shoes they fit well.
1.00
Very Poor

Date of publication
25/04/2018
Date of order
25/04/2018
25/04/2018
My delivery was damaged by the courier and I had to both re-order the goods and wait for a credit to my account. I won't be using Sarenza again
2.00
Poor

Date of publication
25/04/2018
Date of order
24/04/2018
25/04/2018
Had an issue with my purchased which was handled with true professionalism. Would definitely recommend and use again.
Thank you
4.67
Excellent

Date of publication
24/04/2018
Date of order
24/04/2018
24/04/2018
I thought that I made a mistake with my order and Customer service was more than helpful and kind. Delivery was very fast and efficient and I love my shoes.
5.00
Excellent

Date of publication
24/04/2018
Date of order
24/04/2018
24/04/2018
Good price and good quality.
5.00
Excellent

Date of publication
23/04/2018
Date of order
23/04/2018
23/04/2018
Merely, PERFECT
5.00
Excellent

Date of publication
22/04/2018
Date of order
22/04/2018
22/04/2018
The shoes came but they were the wrong colour. They should have been black and were school shoes for my son. So not only did I have to get in my car to take them to a collect+ shop in Cromer, I couldn't do an exchange for another black pair in case the blue ones were sent again and apparently you cannot get anyone to check at the warehouse, to make sure they were the correct colour.
3.00
Fair

Date of publication
20/04/2018
Date of order
20/04/2018
20/04/2018
Excellent service and goods
5.00
Excellent

Date of publication
18/04/2018
Date of order
18/04/2018
18/04/2018
red shoes were mismatched. I received a pair of two different shoes, the clarks shoes were sooo uncomfortable, I could hardly walk in them
2.50
Fair

Date of publication
17/04/2018
Date of order
17/04/2018
17/04/2018
First time order absolutely delighted 5 star service all the way. Highly recommend.
5.00
Excellent

sarenza.co.uk customer reviews

sarenza.co.uk

Contact
27-29 rue de Choiseul
75002 Paris
France
customerservice@sarenza.com
sarenza.co.uk
Owner
Sarenza SA
27-29 rue de Choiseul
75002 Paris
France
Trade register
RCS Paris B 480 188 507
Authorized representative
Stéphane Treppoz
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with sarenza.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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