Certificate for sarenza.co.uk

No. X7A8562BC0CF9171C813D5398FBE045AC
 

Approved on
18/10/2012
Valid until
17/10/2018
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for sarenza.co.uk



Excellent

4.50/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 14 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 2,480 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
first class service as always many thanks
5.00
Excellent

a very pleasant and easy transaction .my boots arrived well packed and quick could not have asked for anything else
5.00
Excellent

I am very pleased with my order, although the description BLACK boots was a bit deceiving. (The boots are more a gunmetal grey). However I am happy to keep them rather than returning and having to find 'black boots'.
5.00
Excellent

Still havent got my order and when i go to track the item it says 'order placed' but not the location of where my parcel is, my order has been delayed twice aswell i am fuming.
1.00
Very Poor

sarenza.co.uk replies: 23/08/2017
Hello, I'm sorry to hear you haven't received your order. Unfortunately, your parcel has been deemed as lost in the process of delivery. A full refund has been processed. I understand that this is frustrating for you and we are working to locate the source of the problem to avoid any such issues in the future. I sincerely apologise. Kind regards, The Sarenza Team

SARENZA IS THE BEST COMPANEY EVER THANKS FOR YOUR SERVICE.
5.00
Excellent

Excellent service as always
5.00
Excellent

I've rated a five star as I've had a very efficient service thank again
5.00
Excellent

Shoes were lovely but unfortunately the polish was black but ordered maron claire .
4.67
Excellent

sarenza.co.uk replies: 12/04/2017
Hello, Sorry that you received the wrong polish, this seems like a rare mix up in our warehouse. We are happy to hear that you are happy with the shoes. have a nice day! Olivia @ Sarenza UK

Delayed dispatch with no reason given, but have now received the items. Unable to track the item when it was dispatched although I believe that this was Hermes.
3.67
Good

sarenza.co.uk replies: 30/03/2017
Hello, am sorry about the delay with your order, we did have an error with a machine in the warehouse, but we did send you daily mails to let you know. I can see on your tracking that it was delivered on 27/03 and that your tracking works on the Hermes site. You can track from the email or via your account. We are happy you have your shoes and we hope you like them. Olivia @ Sarenza UK

Quick and efficient organisation. No need to wait weeks for a refund.
5.00
Excellent

sarenza.co.uk replies: 06/03/2017
Thanks for your awesome feedback! Glad that you were happy with our service. Olivia @ Sarenza UK

No complaints whatsoever.
Fantastic customer service and fantastic prices.
I can't ask for anything more
5.00
Excellent

sarenza.co.uk replies: 20/02/2017
Hello, Thanks a lot for your great feedback!! :D we hope to see you again soon on Sarenza! Enjoy your purchase! Olivia @ Sarenza UK

Lovely shoes and excellent communication.
5.00
Excellent

sarenza.co.uk replies: 11/01/2017
Hello! Thanks for the great feedback! We hope you love your new shoes. All the best, Olivia @ Sarenza UK

Ordered different trainers got the right box with different trainers box wasn't checked before posting out. But customer service sorted everything out.
3.67
Good

sarenza.co.uk replies: 09/01/2017
Hello, Sorry to hear that you received the wrong shoes, but it is great to hear our team resolved this for you. We do check our items before they are sent but I am sorry for the mix up. Have a nice day and thank you for shopping with Sarenza. Best wishes, Olivia @ Sarenza UK

The most comfortable shoes I have ever had They look great and cost only a fraction of the price in the shops. Delivery was less than three days from ordering. All in all a great shopping experience. Many thanks - I 'll be back for more,
5.00
Excellent

sarenza.co.uk replies: 28/12/2016
Hello, Thanks for your great feedback! It is great to hear that you are in love with your shoes. The Sarenza Team

sarenza.co.uk customer reviews

sarenza.co.uk

sarenza.co.uk was certified by Trusted Shops on 18/10/2012.

Contact
27-29 rue de Choiseul
75002 Paris
France
customerservice@sarenza.com
sarenza.co.uk

Owner
Sarenza SA
27-29 rue de Choiseul
75002 Paris
France
Trade register
RCS Paris B 480 188 507
Authorized representative
Stéphane Treppoz
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with sarenza.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.