Reviews for sarenza.co.uk



Good

4.06/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 92 Trusted Shops reviews collected in the last 12 months.
In total, sarenza.co.uk has already collected 2,570 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/10/2018
Date of order
08/10/2018
15/10/2018
Would have given zero stars if this was an option. Ordered items, 14-days later had to call customer services as no sign of the delivery! Only then did they say, oops sorry we've had a 'glitch' in our system and didn't send the courier the parcel! I thought no problem, the shoe is still available in my correct size...but at a higher price! Was told you'll have to order again...but at higher price!
1.00
Very Poor

Date of publication
10/10/2018
Date of order
10/10/2018
10/10/2018
I have tried to get a size 4.5 UGG fluffy for post slippers from various companies even UGG themselves but could only get a 4, I have bought these slippers for years for a Christmas present the only thing is always pink.I f you continue to do a size 4.5 in these slippers I will certainly come back to you but please a different colour.
4.67
Excellent

Date of publication
10/10/2018
Date of order
10/10/2018
10/10/2018
Everything was fine - apart from the size was larger than described on site - we messured calf as 32 and ordered accordingly and size cam up as 34
5.00
Excellent

Date of publication
09/10/2018
Date of order
09/10/2018
09/10/2018
Good service. Boots look really nice and are comfortable.
4.00
Good

Date of publication
08/10/2018
Date of order
08/10/2018
08/10/2018
Excellent delivery service but sadly the boots were just slightly too small, so I’ve had to return them. Excellent returns service too. Overall a good experience, it’s such a pity the boots didn’t fit
4.67
Excellent

Date of publication
08/10/2018
Date of order
08/10/2018
08/10/2018
I am not happy with these shoes and will be returning both pairs (in different sizes). They just fail to grip the foot, and not because they are the wrong size, just too low at the front and sides is the only way I can describe them. Sorry, otherwise a good looking shoe.
4.00
Good

Date of publication
04/10/2018
Date of order
04/10/2018
04/10/2018
The order all went well. The only thing was I never got the free goodies you were offering for a certain spend. like socks etc.. How do I go about claiming that offer? Otherwise as usual everything was greatcab
4.33
Good

Date of publication
22/07/2018
Date of order
22/07/2018
22/07/2018
I ordered two pairs of Sarenza brand shoes. One of them arrived in a less than perfect condition and it was without its original box and the textile bag that the other pair I ordered came with.
2.67
Fair

Date of publication
20/07/2018
Date of order
20/07/2018
20/07/2018
Absolutely no problems - shoes arrived precisely as scheduled.
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Hi there, That's great news Delighted to hear it, I will let the team know. I hope that your Crocs bring you many years of comfort, All the best, Sarah.

Date of publication
18/07/2018
Date of order
18/07/2018
18/07/2018
Sarenza has always stocked the best shoes in all price ranges, I love the whole concept of being able to choose from such a wide spectrum without leaving home. The detail in descriptions is hugely helpful and gives confidence that you are making an informed choice.
4.67
Excellent

sarenza.co.uk replies: 14/09/2018
What a lovely thing to say :D We are delighted at such a positive review. We hope that you will remain one of our loyal customers for many years to come. Warmest Regards, Sarah.

Date of publication
16/07/2018
Date of order
16/07/2018
16/07/2018
Sandals dispatched quickly and happy with them.
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Hooray! We're happy that you're happy. Do enjoy your beautiful sandals. Best Wishes, Sarah.

Date of publication
14/07/2018
Date of order
14/07/2018
14/07/2018
Excellent website - Excellent service - Excellent product - Excellent value.

I've brought several things from here now and would recommend Serenza to all of my friends.
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Ahh, this is just excellent stuff How truly kind of you that you wish to share us. Feel free to give us a call anytime. Many thanks, Sarah.

Date of publication
10/07/2018
Date of order
10/07/2018
10/07/2018
Delivery was as quick as promised. Girls sandals are beautiful and comfy. I love that there are loads of images on the site. Only thing I would ask is why was the box so big? Not really a valid reason to bring up though. I will definitely keep buying shoes for my girls from you. Great selection.
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Hey, thank you for rating us. So glad to hear that the sandals are a good fit for your girls and that you will use us again. That's grand We do aim to please and appreciate that you enjoyed the images. I am not sure why the box was so big, perhaps we ran out of smaller ones for the sandals. Hope to see you again soon, Best Wishes, Sarah.

Date of publication
08/07/2018
Date of order
08/07/2018
08/07/2018
Paid £20 above normal retail price but you offered 20 off for first order (along with another pair of shoes) when I tried to apply the code it did not work and when I contacted your customer services by email NO REPLY So I purchased one pair -to get the last pair of these shoes in the universe I paid through the nose’. This will be the first and last time I will be purchasing from your Company
3.33
Fair

Date of publication
08/07/2018
Date of order
06/07/2018
08/07/2018
Always good value and prompt service.No hassle returns.Had to return on this occasion as usual brand too wide.
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Wow I will be sure to spread the word :). Great that everything was perfect for you. Always here for a chat if ever you need help with a return or for whatever you may need. Warmest Regards, Sarah.

Date of publication
06/07/2018
Date of order
06/07/2018
06/07/2018
Great service great price
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Great review, great customer, Warm Regards, Sarah.

Date of publication
06/07/2018
Date of order
06/07/2018
06/07/2018
The slippers look like fake copies. They are not real Uggs
3.00
Fair

Date of publication
05/07/2018
Date of order
05/07/2018
05/07/2018
I was looking for TBS shoes and discovered your site.A very good move I saw what I wanted ordered and within a few days they arrived. Great service thank you.
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Hello shoe :) So pleased to hear that you found our site to make your next steps with. Just Brilliant. Warmest Wishes, Sarah.

Date of publication
04/07/2018
Date of order
04/07/2018
04/07/2018
It has not arrived yet
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Hello, Thank you for your contact.I am sorry to hear that your parcel was delayed in arriving with you. I just gave you a call so that we could investigate together. Around the time that your order was made there was a 72 hour delay in our warehouse. Your parcel was then shipped on the 2nd of July and arrived on the 5th July. I do apologise for any frustration that you had. Warm Regards, Sarah.

Date of publication
03/07/2018
Date of order
02/07/2018
03/07/2018
The box the shoes came in was open and in a sorry state, my courier had to seal the box with tape. The shoes were ok though.

Only one pair of the 3 was suitable but I am thrilled with them :0)
4.33
Good

sarenza.co.uk replies: 06/09/2018
Hi there, Thank you so much for your evaluation. I am truly sorry to hear that your sandals arrived in a damaged parcel. We would usually advise that you refuse it, to assure that your shoes are perfect. We do strive to improve our service all the time. I have made sure to pass on your comments. I am so happy to hear that you are over joyed with your Khrios. Here for any questions, Sarah.

Date of publication
02/07/2018
Date of order
02/07/2018
02/07/2018
Evening. I’ve put 1 for delivery because Hermes simply dropped the parcel over my back fence and left it, they didn’t deliver it to a neighbour or attempt a second delivery. They dropped £200 worth of shoes from height, with nothing to protect them.
I’d be happy to increase the rate for customer services dependant on any response to the delivery issue.
2.67
Fair

Date of publication
02/07/2018
Date of order
02/07/2018
02/07/2018
I'm very happy with the service, just didn't like the shoes They were rigid and uncomfortable.
4.00
Good

sarenza.co.uk replies: 06/09/2018
A good day to you, Thank you for thinking of us and for your feedback. It's just delightful to hear that you are happy with the service! :D. For a more comfy shoe, why not have a look at El Naturalista, Jana Shoes or Clarks styles. You can always take advantage of your 100 days for our free returns or exchanges. I hope that we see you soon. Many Thanks, Sarah.

Date of publication
01/07/2018
Date of order
01/07/2018
01/07/2018
Great shoes & service
5.00
Excellent

sarenza.co.uk replies: 14/09/2018
Hello you, Thank you for this amazing accolade. I am going to share this great news around. Best wishes to you, Sarah.

Date of publication
29/06/2018
Date of order
29/06/2018
29/06/2018
Part of my order was wrong, the wrong size was delivered and I am unable to exchange.
3.33
Fair

Date of publication
25/06/2018
Date of order
25/06/2018
25/06/2018
This item has still not been delivered Since 20/06/2018 the Hermes tracking site has said 'At the customers local depot'. I phoned customer service early this afternoon and spoke to a very pleasant young lady who said she would investigate and let me know what was happening... I have heard nothing more. Not impressed and unlikely to order again.
1.67
Poor

sarenza.co.uk replies: 13/09/2018
Hello there, I am really sorry that there was a delivery issue for your order. Your parcel had to be returned as it was deemed lost. I thought I would call you to discuss this further with you. I have made a complaint against our courier for the handling of your delivery. Please accept my sincere apologies on behalf of Sarenza, Sarah.

Date of publication
23/06/2018
Date of order
23/06/2018
23/06/2018
Ordered on the 15th and paid for faster delivery. items not sent from the warehouse until the 19th, i left on the 22 and the items had not arrived yet. Not happy, i will not be able to use these sandals this summer and wasted the faster delivery money.
1.00
Very Poor

sarenza.co.uk replies: 19/07/2018
Hello, I am sorry your item didn't arrive for your holiday on an express delivery. When an article is below £30.00, there is a shipping cost. Our Hermes standard deliveries are from Monday to Friday. If a purchase is made over the weekend, it's dispatched on the next working day and takes up to 4 days. I hope that you will use your 100 days to return them if they are not needed. Best Wishes, Sarah

Date of publication
22/06/2018
Date of order
22/06/2018
22/06/2018
lovely shoes very happy with them
4.67
Excellent

sarenza.co.uk replies: 14/09/2018
Hello, so glad to hear that your Georgia Roses are being appreciated. Your happiness is so essential to us. Thanking you very much, Sarah.

Date of publication
22/06/2018
Date of order
22/06/2018
22/06/2018
I'm happy this purchase.Good quality items.
4.67
Excellent

sarenza.co.uk replies: 14/09/2018
Hey there, pleased to learn about your happiness and that the quality of our goods is top notch. Wishing you the best, Sarah.

Date of publication
21/06/2018
Date of order
21/06/2018
21/06/2018
Sandals sent were nothing like the ones in the photo on line. Different style, colour and size. It should be zero stars. I assume the refund Will be prompt so have given 2 stars for service. Would be more but you expect me to look up the order id when you already have that on record
2.33
Poor

sarenza.co.uk replies: 13/09/2018
Good Afternoon, Thank you for your stars, comments and order number. I am very sorry to hear that there was an issue with the item you received. Our customer service is what we pride ourselves on and we would have wanted for you to be pleased with your shop. Happy to see that you returned them for a full refund using your free label to get them back to us. Many Thanks, Sarah.

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
Good quality item, at a reduced price. Quick delivery time
4.00
Good

sarenza.co.uk replies: 05/09/2018
Hello there, Thank you for such an evaluation. Wow Pleased to hear your a happy Camper and appreciate our services :). If you need anything at all, do just give us a call. All the best to you, Sarah.

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
They sent me an unsolicited incorrect pair of shoes and have refused to refund my bank for these until I send the goods that I did not order back to them at my own packaging and delivery back to a drop off point cost.
2.00
Poor

sarenza.co.uk replies: 11/09/2018
Hello, I am truly sorry that you were sent the wrong pair of shoes. We would never intentionally send an incorrect item to any customer. You mentioned that you were busy on the phone; I will send you an email. Once the shoes are returned to us with your free returns label, you will be refunded. I hope you enjoy your express delivery, free of charge for you all year round. Best Regards, Sarah.

Date of publication
20/06/2018
Date of order
20/06/2018
20/06/2018
Excellent delivery, trying time and returns service. Just wish Sarenza did some narrow fitting footwear. I love the products but often have to return them as I have narrow feet.
4.67
Excellent

sarenza.co.uk replies: 14/09/2018
Greetings, Yipee We're really pleased to hear that you are content with our 100 days free returns policy. For narrow feet, why not try Dune, Georgia Rose or Made by Sarenza. Go for shoes that have laces, buckles or velcro so that you can secure those feet of yours in place. Hoping that you find a winner. Please let us know, Sarah.

Date of publication
19/06/2018
Date of order
19/06/2018
19/06/2018
Great Thanks
4.67
Excellent

Date of publication
16/06/2018
Date of order
16/06/2018
16/06/2018
The goods were standard Crocs so I am aware of the standard expected, the delivery was on the right day but no time slot given so not as good as other suppliers. I did not use customer service but was kept informed by E-Mail. Difficult to give a higher rating..........
3.33
Fair

Date of publication
14/06/2018
Date of order
14/06/2018
14/06/2018
Always love shopping with sarenza , delivery quite good and customer service fantastic
4.67
Excellent

Date of publication
13/06/2018
Date of order
13/06/2018
13/06/2018
I like sarenza because every time when I bought a shoes. I find it is same how was described on the website true size. Design of the shoes and brand and if you want to do return easy just go the sarenza website you can see shipping progress and return order and the refund it takes within 5 to 7 days. Good website good product.
5.00
Excellent

Date of publication
12/06/2018
Date of order
12/06/2018
12/06/2018
Perfect shoes and service
5.00
Excellent

Date of publication
11/06/2018
Date of order
11/06/2018
11/06/2018
The delivery process was a farce. I didn’t ever get my shoes and when I rang Sarenza I was promised a phone call from a manager called Antonio which needless to say never happened. SO disappointing, such a crass delivery option and then no flexibility from Sarenza to resolve. I will not use again for purchasing and will unsubscribe from emails.
1.00
Very Poor

sarenza.co.uk replies: 12/07/2018
Hello, I am really very sorry that you had trouble with your delivery and the problem was not resolved for you. I hope you will use your credit note, given by way of apology, towards our Express Delivery service for the entire year. If you would like to speak about this further I will be happy to take your call. I sincerely apologise to you once more for your experience. Kindest Regards, Sarah

Date of publication
07/06/2018
Date of order
07/06/2018
07/06/2018
Everything was fine. Nothing to say
5.00
Excellent

Date of publication
06/06/2018
Date of order
05/06/2018
06/06/2018
Happy 100
5.00
Excellent

sarenza.co.uk customer reviews

sarenza.co.uk

Contact
27-29 rue de Choiseul
75002 Paris
France
customerservice@sarenza.com
sarenza.co.uk
Owner
Sarenza SA
27-29 rue de Choiseul
75002 Paris
France
Trade register
RCS Paris B 480 188 507
Authorized representative
Stéphane Treppoz
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with sarenza.co.uk in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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