Reviews for sarenza.co.uk



Excellent

4.53/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 12 Trusted Shops reviews collected in the last 12 months.
Since registration, a total of 2,481 review have been collected.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
30/11/2017
Date of order
30/11/2017
30/11/2017
Excellent product, delivered very promptly... thanks
5.00
Excellent

Date of publication
16/11/2017
Date of order
16/11/2017
16/11/2017
first class service as always many thanks
5.00
Excellent

Date of publication
01/11/2017
Date of order
01/11/2017
01/11/2017
a very pleasant and easy transaction .my boots arrived well packed and quick could not have asked for anything else
5.00
Excellent

Date of publication
01/10/2017
Date of order
01/10/2017
01/10/2017
I am very pleased with my order, although the description BLACK boots was a bit deceiving. (The boots are more a gunmetal grey). However I am happy to keep them rather than returning and having to find 'black boots'.
5.00
Excellent

Date of publication
09/08/2017
Date of order
09/08/2017
09/08/2017
Still havent got my order and when i go to track the item it says 'order placed' but not the location of where my parcel is, my order has been delayed twice aswell i am fuming.
1.00
Very Poor

sarenza.co.uk replies: 23/08/2017
Hello, I'm sorry to hear you haven't received your order. Unfortunately, your parcel has been deemed as lost in the process of delivery. A full refund has been processed. I understand that this is frustrating for you and we are working to locate the source of the problem to avoid any such issues in the future. I sincerely apologise. Kind regards, The Sarenza Team

Date of publication
24/07/2017
Date of order
20/07/2017
24/07/2017
SARENZA IS THE BEST COMPANEY EVER THANKS FOR YOUR SERVICE.
5.00
Excellent

Date of publication
13/06/2017
Date of order
13/06/2017
13/06/2017
Excellent service as always
5.00
Excellent

Date of publication
14/04/2017
Date of order
14/04/2017
14/04/2017
I've rated a five star as I've had a very efficient service thank again
5.00
Excellent

Date of publication
11/04/2017
Date of order
11/04/2017
11/04/2017
Shoes were lovely but unfortunately the polish was black but ordered maron claire .
4.67
Excellent

sarenza.co.uk replies: 12/04/2017
Hello, Sorry that you received the wrong polish, this seems like a rare mix up in our warehouse. We are happy to hear that you are happy with the shoes. have a nice day! Olivia @ Sarenza UK

Date of publication
29/03/2017
Date of order
26/03/2017
29/03/2017
Delayed dispatch with no reason given, but have now received the items. Unable to track the item when it was dispatched although I believe that this was Hermes.
3.67
Good

sarenza.co.uk replies: 30/03/2017
Hello, am sorry about the delay with your order, we did have an error with a machine in the warehouse, but we did send you daily mails to let you know. I can see on your tracking that it was delivered on 27/03 and that your tracking works on the Hermes site. You can track from the email or via your account. We are happy you have your shoes and we hope you like them. Olivia @ Sarenza UK

Date of publication
03/03/2017
Date of order
03/03/2017
03/03/2017
Quick and efficient organisation. No need to wait weeks for a refund.
5.00
Excellent

sarenza.co.uk replies: 06/03/2017
Thanks for your awesome feedback! Glad that you were happy with our service. Olivia @ Sarenza UK

Date of publication
19/02/2017
Date of order
19/02/2017
19/02/2017
No complaints whatsoever.
Fantastic customer service and fantastic prices.
I can't ask for anything more
5.00
Excellent

sarenza.co.uk replies: 20/02/2017
Hello, Thanks a lot for your great feedback!! :D we hope to see you again soon on Sarenza! Enjoy your purchase! Olivia @ Sarenza UK

sarenza.co.uk customer reviews

sarenza.co.uk

Contact
27-29 rue de Choiseul
75002 Paris
France
customerservice@sarenza.com
sarenza.co.uk

Owner
Sarenza SA
27-29 rue de Choiseul
75002 Paris
France
Trade register
RCS Paris B 480 188 507
Authorized representative
Stéphane Treppoz
More information about the Trusted Shops customer reviews
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with sarenza.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.