Reviews for sarenza.co.uk



Good

4.09/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 141 Trusted Shops reviews collected in the last 12 months.
In total, sarenza.co.uk has already collected 2,622 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/01/2019
Date of order
15/01/2019
15/01/2019
Waiting at the moment for 2 refunds. Ist pair was too small, second pair were faulty. So will try again when the money is back in my account
4.33
Good

Date of publication
15/01/2019
Date of order
15/01/2019
15/01/2019
Excellent
5.00
Excellent

Date of publication
12/01/2019
Date of order
12/01/2019
12/01/2019
Great selection, great prices and fast delivery. I love the 100 days to return items.I take a size 2 so as and adult a good selection is a joy to find.
5.00
Excellent

Date of publication
09/01/2019
Date of order
09/01/2019
09/01/2019
Box was a little damage, but goods were ok inside.
4.67
Excellent

Date of publication
07/01/2019
Date of order
07/01/2019
07/01/2019
Nothing has been delivered
1.00
Very Poor

Date of publication
06/01/2019
Date of order
04/01/2019
06/01/2019
First time customer happy with service.
Only disappointed to find that the boots is ordered had been reduced further after I'd purchased them.
5.00
Excellent

Date of publication
06/01/2019
Date of order
06/01/2019
06/01/2019
Super efficient service
5.00
Excellent

Date of publication
04/01/2019
Date of order
04/01/2019
04/01/2019
Excellent - very quick delivery and I love both pairs of boots. Highly recommend
5.00
Excellent

Date of publication
23/12/2018
Date of order
21/12/2018
23/12/2018
I like shopping with Sarenza. Good choice of brands. It is easy to order, no problem with returns or replacements.
5.00
Excellent

Date of publication
23/12/2018
Date of order
23/12/2018
23/12/2018
All around excellent shopping experience Thank you.
5.00
Excellent

Date of publication
21/12/2018
Date of order
21/12/2018
21/12/2018
It took longer than stated for delivery, the tracking link didn't show any information for days, customer service were useless in finding out where my parcel was & doing anything to make the situation better.
1.00
Very Poor

Date of publication
21/12/2018
Date of order
21/12/2018
21/12/2018
The shoes seemed to take quite a while to arrive from the date of order. The shoes are quite wide although the length is fine. Will have to buy an inner sole to try out the fit again but may have to return otherwise.
3.00
Fair

Date of publication
17/12/2018
Date of order
17/12/2018
17/12/2018
The espadrilles are not khaki but beige - the same colour as ones I have already. The parcel was left on the front step with no notification of delivery. I am disappointed as Sarenza have previously been very good.
2.50
Fair

Date of publication
17/12/2018
Date of order
17/12/2018
17/12/2018
Always prompt delivery. This is my third pair of these Birkenstocks...I love them and took advantage of the discount
5.00
Excellent

Date of publication
12/12/2018
Date of order
12/12/2018
12/12/2018
I had to make a return for the next size up. To secure an exchange the client operator consulted the supervisor and I was informed I would have to pay extra for the same ankle boot size 38. I have returned the 37 which was too petite having been advised the 37 was true to size. On the day of ordering both sizes were the same price. I am still waiting for a reply and still waiting for my exchange.
2.33
Poor

Date of publication
11/12/2018
Date of order
11/12/2018
11/12/2018
Not received and no option for redelivery date
1.00
Very Poor

Date of publication
09/12/2018
Date of order
09/12/2018
09/12/2018
Love my Ugg Boots. Greatly admired by all. So soft, comfy and warm.and great price.
5.00
Excellent

Date of publication
08/12/2018
Date of order
08/12/2018
08/12/2018
Toe-wiggling wonderful ankle-boots Service excellent. Thank you.
5.00
Excellent

Date of publication
05/12/2018
Date of order
05/12/2018
05/12/2018
The shoes are an excellent fit ,very quick delivery no problems with customer service
5.00
Excellent

Date of publication
04/12/2018
Date of order
04/12/2018
04/12/2018
brilliant deliver top quality timberland boots thank you
5.00
Excellent

Date of publication
03/12/2018
Date of order
03/12/2018
03/12/2018
10 out of 10
5.00
Excellent

Date of publication
02/12/2018
Date of order
02/12/2018
02/12/2018
No comment :-) all perfect so far
4.33
Good

Date of publication
02/12/2018
Date of order
02/12/2018
02/12/2018
Quick delivery and lovely boots :-)
5.00
Excellent

Date of publication
01/12/2018
Date of order
01/12/2018
01/12/2018
The trainers came very quickly and very well wrapped and look great they came with a choice of laces, but think the pink ones goes go best as the surround is pink. These are my fourth pair of sketches memory foam and they are extremely comfortable they are so soft and bouncy especially as I have difficult feet, 2 horrible bunions. I have used Sarenza many times and would highly recommend them
5.00
Excellent

Date of publication
30/11/2018
Date of order
30/11/2018
30/11/2018
Shoes are lovely and ordering went without a hassle. However delivery was not only late, but my parcel has been left on the side of building of flats. It was behind a pipe, but still just left outside. Also haven't even received a confirmation of delivery. I'm glad parcel didn't disappear.
3.00
Fair

Date of publication
30/11/2018
Date of order
30/11/2018
30/11/2018
Excellent service from this company. Unfortunately the trainers I ordered were too small, despite my ordering a half size larger than I would normally take, so I have returned them. The next size up was not available so I have requested a refund.
4.67
Excellent

Date of publication
30/11/2018
Date of order
30/11/2018
30/11/2018
I have no comment on yr service as my shoes won't ship to Hong Kong but you still charge me ? I don't know why if this is the case, why not delete Hong Kong on the list I'm still waiting for the return of my money This really very upsetting me
1.00
Very Poor

Date of publication
29/11/2018
Date of order
29/11/2018
29/11/2018
The items were returned as all were very uncomfortable on my feet. I was disappointed as I thought at least the Geo would be ok as I’ve had some in the past.

Can’t fault your organisation, the products let you down
4.33
Good

Date of publication
29/11/2018
Date of order
28/11/2018
29/11/2018
Would recommend to every one
5.00
Excellent

Date of publication
27/11/2018
Date of order
26/11/2018
27/11/2018
Goods are of poor quality and fitting
3.67
Good

Date of publication
24/11/2018
Date of order
24/11/2018
24/11/2018
Excellent as always
5.00
Excellent

Date of publication
23/11/2018
Date of order
23/11/2018
23/11/2018
Came across Sarenza price-comparing believe it or not Prices were very impressive indeed - so much so I purchased 4 pairs of Skechers Oops This was my first order, I was slightly worried not knowing Sarenza. Delivery was extremely swift and I was so impressed how the footwear was packaged in strong sturdy boxes so they all arrived in immaculate condition. Thank you Sarenza 10 out of 10
5.00
Excellent

Date of publication
19/11/2018
Date of order
19/11/2018
19/11/2018
love how the boots fit and look
true to size
5.00
Excellent

Date of publication
19/11/2018
Date of order
19/11/2018
19/11/2018
Very fast delivery - great boots
5.00
Excellent

Date of publication
18/11/2018
Date of order
18/11/2018
18/11/2018
I absolutely love these boots I have skinny legs and they fit just right when I wear them over my jeans and don't look like 'wellies' like a lot of other boots I will also be happy to wear them with a dress or skirt. Lovely soft and good quality material. I wasn't sure whether to order a size 4 or 5 as I am in between but I went for size 4 and they fit exactly
5.00
Excellent

Date of publication
17/11/2018
Date of order
17/11/2018
17/11/2018
As always an excellent service and delivery. So easy to return goods if I need to. The Shoes/Boots are always beautifully packed and |I can't recommend enough
5.00
Excellent

Date of publication
16/11/2018
Date of order
16/11/2018
16/11/2018
Ordering was easy and straightforward and goods arrived within 3 days. Very pleased with the Mustang trainers.
5.00
Excellent

Date of publication
16/11/2018
Date of order
16/11/2018
16/11/2018
Easy to navigate website and efficient service. Would definitely recommend.
5.00
Excellent

Date of publication
16/11/2018
Date of order
16/11/2018
16/11/2018
Simple, straight forward purchase and pleased with the shoes.
5.00
Excellent

Date of publication
16/11/2018
Date of order
16/11/2018
16/11/2018
Half of my order is still missing.
3.00
Fair

sarenza.co.uk customer reviews

sarenza.co.uk

Contact
27-29 rue de Choiseul
75002 Paris
France
customerservice@sarenza.com
sarenza.co.uk
Owner
Sarenza SA
27-29 rue de Choiseul
75002 Paris
France
Trade register
RCS Paris B 480 188 507
Authorized representative
Stéphane Treppoz
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with sarenza.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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