storagetrunks.co.ukReviews

As per our reply to your Trustpilot and Google reviews: We pride ourselves highly on the quality of the handmade bespoke product that we produce in our factory, as well as our personal customer service for which we have received many very positive reviews, so we were sorry to hear that you wished to return your trunk as it was not to your liking. Our standard T&C's clearly state that the goods must either be returned at your own expense, or we will arrange the collection with our couriers and the return charges will be deducted from the refund. We have fully cooperated with Paypal in this case regarding these charges and after all of the documents and facts were provided to them, they ruled in our favour. However, as this did indeed prolong their decision by several weeks we would like to offer you a 10% discount as a gesture of goodwill on any future order you may wish to make.