storagetrunks.co.ukReviews

: 283Excellent

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storagetrunks.co.uk- Logo - reviews
storagetrunks.co.uk- Logo - reviews

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Contact
Logicline Trunks LTD
Unit 3 High House Farm Barling Road
SS3 0LZ Barling
United Kingdom
Trade register
SOUTHEND-ON-SEA ESSEX Company No. 06799078
Authorised representative
Matt Collis

Reviews for storagetrunks.co.uk

4.79/5.00
Excellent
How is the rating calculated?

19 reviews in the last 12 months

95 %
4 stars
0 %
3 stars
0 %
2 stars
0 %
5 %
283 total reviews

the most relevant positive review


4 months ago
Wonderful product and fantastic service. Quality craftsmanship that can withstand being used as a space to hide and play by our kids, as well as being a versatile and contemporary way of storing all the clutter, teddies and other bits and bobs that would otherwise be on the floor. Wholeheartedly recommend this company and the service team there. Thank you!
Read more 2 people found this helpful Show all positive reviews

the most relevant critical review


1 month ago
Trunk arrived damaged. Logicline took two months to process refund and then deducted shipping to me (which was "free") and their collection costs (around £19). Escalated to PayPal who ruled in my favour despite Logicline insisting the trunk was blemish free. As they refused to confirm to PayPal that the trunk had been returned or provide tracking information, I was unable to recoup shipping costs.
storagetrunks.co.uk- Logo - reviews
storagetrunks.co.uk- Logo - reviews
Answer by storagetrunks.co.uk
1 month ago
As per our reply to your Trustpilot and Google reviews: We pride ourselves highly on the quality of the handmade bespoke product that we produce in our factory, as well as our personal customer service for which we have received many very positive reviews, so we were sorry to hear that you wished to return your trunk as it was not to your liking. Our standard T&C's clearly state that the goods must either be returned at your own expense, or we will arrange the collection with our couriers and the return charges will be deducted from the refund. We have fully cooperated with Paypal in this case regarding these charges and after all of the documents and facts were provided to them, they ruled in our favour. However, as this did indeed prolong their decision by several weeks we would like to offer you a 10% discount as a gesture of goodwill on any future order you may wish to make.
Read more 1 person found this helpful Show all critical reviews

Read the most relevant positive or most relevant critical review

Positive
Critical
4 months ago
Wonderful product and fantastic service. Quality craftsmanship that can withstand being used as a space to hide and play by our kids, as well as being a versatile and contemporary way of storing all the clutter, teddies and other bits and bobs that would otherwise be on the floor. Wholeheartedly recommend this company and the service team there. Thank you!
Read more 2 people found this helpful Show all positive reviews
1 month ago
Trunk arrived damaged. Logicline took two months to process refund and then deducted shipping to me (which was "free") and their collection costs (around £19). Escalated to PayPal who ruled in my favour despite Logicline insisting the trunk was blemish free. As they refused to confirm to PayPal that the trunk had been returned or provide tracking information, I was unable to recoup shipping costs.
storagetrunks.co.uk- Logo - reviews
storagetrunks.co.uk- Logo - reviews
Answer by storagetrunks.co.uk
1 month ago
As per our reply to your Trustpilot and Google reviews: We pride ourselves highly on the quality of the handmade bespoke product that we produce in our factory, as well as our personal customer service for which we have received many very positive reviews, so we were sorry to hear that you wished to return your trunk as it was not to your liking. Our standard T&C's clearly state that the goods must either be returned at your own expense, or we will arrange the collection with our couriers and the return charges will be deducted from the refund. We have fully cooperated with Paypal in this case regarding these charges and after all of the documents and facts were provided to them, they ruled in our favour. However, as this did indeed prolong their decision by several weeks we would like to offer you a 10% discount as a gesture of goodwill on any future order you may wish to make.
Read more 1 person found this helpful Show all critical reviews

What other customers say about their experience with storagetrunks.co.uk

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Yesterday
We love everything about our trunk and will definitely return to buy another one soon. We highly recommend this company!
 helpful 
 Verified review|
1 month ago
Trunk arrived damaged. Logicline took two months to process refund and then deducted shipping to me (which was "free") and their collection costs (around £19). Escalated to PayPal who ruled in my favour despite Logicline insisting the trunk was blemish free. As they refused to confirm to PayPal that the trunk had been returned or provide tracking information, I was unable to recoup shipping costs.
 helpful (1)
 Verified review|
storagetrunks.co.uk- Logo - reviews
storagetrunks.co.uk- Logo - reviews
Answer by storagetrunks.co.uk
1 month ago
As per our reply to your Trustpilot and Google reviews: We pride ourselves highly on the quality of the handmade bespoke product that we produce in our factory, as well as our personal customer service for which we have received many very positive reviews, so we were sorry to hear that you wished to return your trunk as it was not to your liking. Our standard T&C's clearly state that the goods must either be returned at your own expense, or we will arrange the collection with our couriers and the return charges will be deducted from the refund. We have fully cooperated with Paypal in this case regarding these charges and after all of the documents and facts were provided to them, they ruled in our favour. However, as this did indeed prolong their decision by several weeks we would like to offer you a 10% discount as a gesture of goodwill on any future order you may wish to make.
 helpful 
4 months ago
Wonderful product and fantastic service. Quality craftsmanship that can withstand being used as a space to hide and play by our kids, as well as being a versatile and contemporary way of storing all the clutter, teddies and other bits and bobs that would otherwise be on the floor. Wholeheartedly recommend this company and the service team there. Thank you!
 helpful (2)
 Verified review|
4 months ago
Brilliant. A personal service with real humans! Just great to deal with... And no judgement when I got the sizes wrong! Collected and replaced in time for use. Fab company x
 helpful (2)
 Verified review|
1 year ago
Delivery of box and collection was smooth and easy, even when I had amendments to be made to the delivery instructions and arrange a return of an item, the transaction and communication was seamless. Will definitely recommend this company.
 helpful (2)
 Verified review|
1 month ago
Hi Matt, Trunk safely delivered today. Brilliant organisation from start to finish. You made my PA role redundant you are so efficient. Thank you again. We will recommend you highly to others. Best wishes and stay safe
 helpful 
 Verified review|
7 months ago
Well made trunks. Customer service was fantastic. There was.a problem due to the delivery company but Matt went above and beyond to sort the issue out. I would have no hesitation in recommending them. Thank you.
 helpful (2)
 Verified review|
1 year ago
Many thanks for providing these excellent reinforced tack boxes with wheels for our upcoming horse show. They are such amazing value for money.
 helpful (2)
 Verified review|
1 year ago
Great quality product and always excellent service and communication. A pleasure to buy from. Very many thanks.
 helpful (1)
 Verified review|
1 year ago
I am ordering from this shop again and again and never had a bad experience and value their friendly service.
 helpful (1)
 Verified review|
9 months ago
Even in times of corona there is no let up to the customer service of this company. Thank you!
 helpful (3)
 Verified review|
5 months ago
An extremely personal and efficient service. I felt I was getting 100% attention And I was!
 helpful (2)
 Verified review|
8 months ago
Great customer service and great product, really grateful for all of your help.
 helpful (2)
 Verified review|
5 months ago
Exceptional service across the board-Even Batman would be delighted.
 helpful (2)
 Verified review|
10 months ago
happy returning customer, faultless products and excellent service
 helpful (1)
 Verified review|
7 months ago
Brilliant service, prompt delivery, lovely quality
 helpful (2)
 Verified review|
6 months ago
Great service and lovely trunks highly recommend.
 helpful (2)
 Verified review|