Certificate for sanctuary-bathrooms.co.uk

No. X7773F4BA98BA2962D08CCADAD832942C
 

Approved on
17/07/2013
Valid until
16/07/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for sanctuary-bathrooms.co.uk



Excellent

4.82/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 264 Trusted Shops reviews collected in the last 12 months.
In total, sanctuary-bathrooms.co.uk has already collected 672 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
22/12/2018
Date of order
26/11/2017
22/12/2018
excellent service and product knowledge as usual
5.00
Excellent

Date of publication
11/12/2018
Date of order
28/10/2018
11/12/2018
Great customer service - you're kept updated from beginning to end. They're very helpful and flexible when you need them to be too. And, they're competitively priced. Have used various firms, but Sanctuary Bathrooms is the best by a long chalk.
5.00
Excellent

Date of publication
11/12/2018
Date of order
22/11/2018
11/12/2018
Good value for money. Packaged really well. Kept up to date with oreder.
5.00
Excellent

Date of publication
07/12/2018
Date of order
19/11/2018
07/12/2018
Unfortunately the delivery was a day late, but I was kept informed and given an explanation with apology. It arrived first thing the following day, earlier than expected and the delivery driver was very nice. Friendly and helpful by lugging the items to my chosen room. The items themselves were packaged well and were received in excellent condition. Very pleased indeed
4.67
Excellent

Date of publication
07/12/2018
Date of order
26/11/2018
07/12/2018
Very helpful advice too
5.00
Excellent

Date of publication
05/12/2018
Date of order
25/11/2018
05/12/2018
Couldn't fault the team in Sanctuary Bathrooms. Good communications, helpful in arranging delivery to Ireland and the bath is great. Much appreciated lads
5.00
Excellent

Date of publication
04/12/2018
Date of order
24/11/2018
04/12/2018
Not clear where to collect from.
3.00
Fair

Date of publication
03/12/2018
Date of order
25/11/2018
03/12/2018
Abc.
5.00
Excellent

Date of publication
03/12/2018
Date of order
25/11/2018
03/12/2018
Competetive pricing and efficient delivery.
5.00
Excellent

Date of publication
01/12/2018
Date of order
23/11/2018
01/12/2018
Great service.
5.00
Excellent

Date of publication
30/11/2018
Date of order
19/11/2018
30/11/2018
Great advice with speedy delivery
5.00
Excellent

Date of publication
30/11/2018
Date of order
13/11/2018
30/11/2018
Ordered a large shower tray that was delivered on time and at a time that was convenient to me. Sanctuary sent out the full order but the delivery was short of a waste unit because it was left on the lorry by the driver. Sanctuary immediately rectified the error and resent the missing waste. Their handling of the matter has been excellent.
5.00
Excellent

Date of publication
30/11/2018
Date of order
22/11/2018
30/11/2018
Good
5.00
Excellent

Date of publication
29/11/2018
Date of order
21/11/2018
29/11/2018
The company kept me informed of my purchase from ordering to delivery.

I would have preferred the VAT to have been included in the price on the website and not added on to the invoice.
4.67
Excellent

Date of publication
27/11/2018
Date of order
19/11/2018
27/11/2018
Excellent service speedy delivery great quality products
5.00
Excellent

Date of publication
27/11/2018
Date of order
19/11/2018
27/11/2018
Arrived quickly. Lovely quality valves for a very reasonable price. We will definitely use this company again.
5.00
Excellent

Date of publication
27/11/2018
Date of order
18/11/2018
27/11/2018
Very good prices, products and delivery
5.00
Excellent

Date of publication
27/11/2018
Date of order
10/11/2018
27/11/2018
As rated.
5.00
Excellent

Date of publication
23/11/2018
Date of order
14/11/2018
23/11/2018
Goods are value for money and delivery was very punctual and I was well informed.
4.00
Good

Date of publication
22/11/2018
Date of order
14/11/2018
22/11/2018
Good looking tap, quick delivery, ideal
5.00
Excellent

Date of publication
22/11/2018
Date of order
13/11/2018
22/11/2018
Happy with products and delivered fine. I would just say the website could be slightly cleverer on its filters, using ranges for widths rather than every width included to reduce number of options.
4.33
Good

Date of publication
21/11/2018
Date of order
13/11/2018
21/11/2018
I have not given the 5 stars just because I had to do a little chasing to find out when my order was going to be delivered. Once I contacted the customer service by email, everything started moving and running smoothly. Goods were delivered exactly when informed they would be. Now just waiting for my plumber to install the new cistern to see how it performs.
4.67
Excellent

Date of publication
21/11/2018
Date of order
13/11/2018
21/11/2018
Good ion every way
5.00
Excellent

Date of publication
21/11/2018
Date of order
12/11/2018
21/11/2018
Ordered as site said goods in stock. Received an email addressed to someone else to say some different goods were not in stock. Replied to say not right person. Received a response and to say my goods were not in stock and no longer available from the supplier -which I already knew. Asked for refund which was processed and I hope is on my credit card statement.
1.00
Very Poor

Date of publication
19/11/2018
Date of order
11/11/2018
19/11/2018
Excellent will use again
5.00
Excellent

Date of publication
18/11/2018
Date of order
10/11/2018
18/11/2018
Knowledgeable, patient and extremely helpful advisors at the end of the phone.
5.00
Excellent

Date of publication
17/11/2018
Date of order
09/11/2018
17/11/2018
Excellent service, prices and selection
5.00
Excellent

Date of publication
16/11/2018
Date of order
08/11/2018
16/11/2018
The website was easy to use and I found what I was liking for at a competitive price. I was kept well informed on the progress of my order and the item was delivered exactly as scheduled.
5.00
Excellent

Date of publication
16/11/2018
Date of order
08/11/2018
16/11/2018
Excellent help and advise in the telephone, and speedy delivery. Great product. Very happy thanks
5.00
Excellent

Date of publication
16/11/2018
Date of order
07/11/2018
16/11/2018
Great products and quick delivery. We have refurbished our house and used them for our bathrooms. Highly recommend
4.67
Excellent

Date of publication
15/11/2018
Date of order
07/11/2018
15/11/2018
Very efficient
5.00
Excellent

Date of publication
15/11/2018
Date of order
07/11/2018
15/11/2018
Great customer service and goods delivered on time. The bath and shower screen haven't been installed yet but seem to be excellent quality.
5.00
Excellent

Date of publication
14/11/2018
Date of order
06/11/2018
14/11/2018
Excellent product and excellent service
5.00
Excellent

Date of publication
14/11/2018
Date of order
06/11/2018
14/11/2018
Excellent communication to explain issue with out of stock items.
5.00
Excellent

Date of publication
14/11/2018
Date of order
06/11/2018
14/11/2018
Great service
5.00
Excellent

Date of publication
14/11/2018
Date of order
06/11/2018
14/11/2018
Everything on time and as advertised
5.00
Excellent

Date of publication
10/11/2018
Date of order
02/11/2018
10/11/2018
Not fitted product yet but so far service been fine - arguably too many updates in order progress though
5.00
Excellent

Date of publication
09/11/2018
Date of order
31/10/2018
09/11/2018
Good quality products & prompt service
5.00
Excellent

Date of publication
04/11/2018
Date of order
19/10/2018
04/11/2018
Good quality and very pleasant staff
5.00
Excellent

Date of publication
04/11/2018
Date of order
27/10/2018
04/11/2018
I have been dealing with many companies over the last month as was creating a shower room and new bathroom in my home. Made many purchases and found Sanctuary best company to deal with by a mile. Helpful service on telephone, good quality items at fair price and excellent delivery service - arrived when said they would, which is very rare. Intended to congratulate you on anyway excellent service.
5.00
Excellent

sanctuary-bathrooms.co.uk customer reviews

sanctuary-bathrooms.co.uk

sanctuary-bathrooms.co.uk was certified by Trusted Shops on 17/07/2013.

Contact
Units 5, 6 & 7 Evans Business Centre, Armley Road
LS12 2EP Leeds
United Kingdom
info@sanctuary-bathrooms.co.uk
sanctuary-bathrooms.co.uk
Owner
Sanctuary Bathrooms Leeds Ltd
Units 5, 6 & 7 Evans Business Centre, Armley Road
LS12 2EP Leeds
United Kingdom
Authorized representative
James Roberts
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with sanctuary-bathrooms.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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