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stonerefurb.co.uk
Reviews:

325 reviews in the last 12 months776 total reviews  

4.82
Excellent
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Top positive review

4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.

Top negative review

12 Sept 2023
 Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk

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5 Dec 2023
 Verified review
Great service. As described. Good condition. Will buy again.
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Answer by stonerefurb.co.uk
19 Dec 2023
Hi Scott, thank you for taking the time to write us a review and for those 5 Stars. We're so happy we could help get you the deal you were looking for and peace of mind; knowing you're in safe hands as all our units are as described. We look forward to helping you again!
19 Dec 2023
 Verified review
1st class service quick delivery with a trusted delivery firm
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Answer by stonerefurb.co.uk
20 Dec 2023
That's great news Edwin, it's good to know you've had such fast, efficient and 1st class service from us. Thanks for taking the time to write us this excellent review, you've given us something to smile about with those 5 brilliant Stars! 😊
23 Dec 2023
 Verified review

New Computer

Computer, service and delivery, all first class
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Answer by stonerefurb.co.uk
29 Dec 2023
It's good to know you've had such fast, efficient and 1st class service from us Graham. Thanks for taking the time to write us this excellent review and for those 5 Stars! 😊
19 Dec 2023
 Verified review
Excellent service as always
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Answer by stonerefurb.co.uk
20 Dec 2023
Hi Abdulkadir, that's very kind of you to say and we're happy to help! Thanks for taking the time to write a review and award us 5 lovely Stars! 🤝
1 Dec 2023
 Verified review
Turn around was excellent.
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Answer by stonerefurb.co.uk
19 Dec 2023
It's great to hear you had such a speedy service Richard. We're always happy to help! 😊 Thanks for this insightful review and 5 Stars!
7 Dec 2023
 Verified review
Good and quick service
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Answer by stonerefurb.co.uk
19 Dec 2023
Thank you for this lovely 5 Star review Steven, we're so happy to hear how good and speedy the service was! 😊
1 Dec 2023
 Verified review
Great service
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Answer by stonerefurb.co.uk
19 Dec 2023
We're so happy to hear you've received such great service each from us. Thanks for taking the time to write us a review James and for those 5 Stars!
9 Dec 2023
 Verified review
All good
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Answer by stonerefurb.co.uk
19 Dec 2023
Thanks for the feedback Steven and the 5 stars! We're so glad you found yourself some bargain tech, that's just right for you. 🤝
22 Dec 2023
 Verified review
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Answer by stonerefurb.co.uk
29 Dec 2023
5 Stars, fantastic! Thank you so much. 😊
1 Dec 2023
 Verified review
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Answer by stonerefurb.co.uk
19 Dec 2023
5 Stars Dominique, fantastic! Thanks for leaving a review. 👍
1 Dec 2023
 Verified review
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Answer by stonerefurb.co.uk
19 Dec 2023
Hi Martin, thank you for taking the time to review our services and for those lovely 5 Stars!
4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.
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Answer by stonerefurb.co.uk
6 Sept 2023
Hi Simon, thank you for taking the time to write us a review and for those 5 Stars. We're so happy we could help get you the deal you were looking for on some bargain tech. I can only apologise that the contact forms haven't gone through for you in the past, if you ever need to contact us please email us directly on support@stonerefurb.co.uk 👍
24 Nov 2023
 Verified review

A satisfactory & pleasing experience

I particularly like how well-packaged the unit was. Although DPD couriers handled it very well, I think it could've withstood a minor drop. It used some unusual shaped cushioning, moulded to the exact sizes of both the unit and the shipping container. As such, it's probably reusable for cushioning different equipment, during reorganising storage etc. I also liked how the unit worked instantly upon being powered up etc. That should be normal, but it's still always nice when products behave. I think they could improve with giving customers an estimated despatch date, rather than having to dig around in the FAQs for the info. They also had a glitch logging in to my account: First try produced random/irrelevant error messages, but if I ignored those and clicked the login button a second time, that succeeded. The only gripes I could find are minor, and they sold me a high-spec product at a very low price.
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Answer by stonerefurb.co.uk
1 Dec 2023
Thanks Rob, 5 Stars, fantastic! It's great to know your unit arrived well packaged and powered up instantly. Rest assured, you can find all delivery information on our website here: https://www.stonerefurb.co.uk/delivery thanks for taking the time to write us this review. 🤝
5 Oct 2023
 Verified review
I love using StoneRefurb great prices and there kit is always packaged well. There gaming machines are brilliant for teens who want to start gaming as the graphics card are good enough for fornite/COD/Fifa etc just avoid anything that has xx30 series graphics card(ideally for minecraft or very basic gaming) where possible go as high as you can afford gtx xx50+ are good but a rtx ×× 40+ will give you more years and better graphics. Don't forget to sign up on email and get 10% off first order and you can use to topcashback for little something back as well. I haven't need there customer service yet so all good so far I have been a repeat customer and will remain and highly recommend them. keep the good work up fellas
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Answer by stonerefurb.co.uk
10 Nov 2023
Thanks Rodney, we really are grateful for your informative review and feedback, sharing your knowledge of some of our products. We're delighted to hear your experience with us has always been so positive and we look forward to helping you again in future! And quite right, signing up to our newsletter gets you 10% off and we've also got our Black Friday Deals that are now live on the website! Take care and all the best 😊
29 Sept 2023
 Verified review

Great value for money

The computer and monitor that I bought seemed excellent value for money and seem to work well. The two things that could be improved, a bit more information on the types of sockets on computer and monitor as I ended up ordering the wrong lead. Secondly it was a bit of a battle getting a vat receipt. I sent a message via the website and got no response, I also left a voice message with no response. When I did finally speak to somebody she was very helpful and sent the receipt immediately. I would use stone refurb again and recommend to other as they are such excellent value!
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Answer by stonerefurb.co.uk
9 Nov 2023
Thanks for this evaluation of our services Andrew and those 4 lovely Stars! We really appreciate your feedback and we will ensure to pass this on, you can always contact us directly with any questions on sockets so we can ensure you don't purchase the wrong leads, but even if you do we are happy to get this rectified for you. If you need any VAT Invoices in future, please email or call directly as we don't want to miss you like we have previously! We're so happy we could help get you the set up you were looking for and we look forward to helping you again in future! 🤝😊
6 Jun 2023
 Verified review

Lovely laptop, upgraded to the spec I wanted.

A good range of equipment at good prices. The condition of the laptop I bought was 'b' but appeared brand new. Minor quibbles: a) The laptop I received had a US keyboard layout. This is the physical keyboard layout, not the Windows settings. No problem for me, it may has been in the product description but I did not notice it. b) The Dell Bluetooth driver was not installed, plus all the Dell drivers for BIOS etc were out of date. A trip to the Dell support site sorted this out.
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Answer by stonerefurb.co.uk
16 Jun 2023
Hi Roger, we really appreciate your feedback and we're grateful to you for bringing these points to our attention. This will be fed back to our team and looked into for the future. We hope you enjoy your new laptop!
23 Sept 2023
 Verified review

I found the website easy to navigate…but lack of attention to details.

I found the website easy to navigate and to find what I was interested in however there was limited information on the individual laptops I was looking at e.g. there were 2 Dell laptops of different models but there was no information on how they were different so it was difficult to choose which one to buy....I had to guess. So overall the experience was good but they lack attention to detail and that is important to me.
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Answer by stonerefurb.co.uk
9 Nov 2023
Thanks Heide, we appreciate you explaining where you think we could improve. Rest assured, this will be fed back to our Sales Team to implement in the future. However, if you are ever unsure about any items listed on our website you can contact us directly via phone call or email to discuss further or for any help or guidance, we're happy to help. We hope you enjoy your new tech! 😊
22 Jun 2023
 Verified review

Excellent supplier - recommended!

Purchased a refurbished mini-computer which arrived well packaged within a short delivery window. Great purchase which worked first-time out of the box. There was no documentation or ‘quick start’ information provided which may be a problem for customers with little experience or technical knowledge. However, I would definitely recommend this supplier and will no doubt use them again in the future.
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Answer by stonerefurb.co.uk
27 Jun 2023
Thanks for your wonderful feedback Graham, we appreciate and value your thoughts, opinions and experience. We look forward to speaking with you again in the future!
21 Nov 2023
 Verified review

Long time admirer, first time purchaser

I've had Stone Refurb on my list of potential suppliers for quite some time, but it's only been now that I've had a need to use them. And wow, I was not disappointed. Not only did they have a system available at a great price that fitted my needs perfectly, it was dispatched and delivered way ahead of the estimates. Everything so far has been fantastic and I'll definitely be using them again.
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Answer by stonerefurb.co.uk
1 Dec 2023
We didn't know we had a secret admirer!! It's great to welcome you as a first time customer Chris and we hope to help you again in the future. It's wonderful to hear you've had such a great experience and you've got fixed up with a good value option that ticks all your boxes. Thank you so much for taking the time to write this lovely review and for those 5 stars! Magic 🌟😊
7 Oct 2023
 Verified review
Customer service was brilliant. My original choice of laptop didn't pass the pre-posting check-up. They emailed me immediately, found another laptop of the same make and model but with a few scratches on the lid. This was slightly cheaper than the first item, so they refunded me the difference. Very pleasant to deal with. Efficient and honest.
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Answer by stonerefurb.co.uk
10 Nov 2023
Hi Katharine, thanks for explaining that even if there is an issue we're happy to get it sorted. Because after all we're here to help and want you to go away with a great deal and a device you're going to be happy with! Take care and all the best.