Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
5 Dec 2023
Verified review
Superb customer service. First parcel despatch never arrived because it got as far as the courier's Bicester Depot and no further. Goodness knows what happened to it. I informed Haggis UK of this problem and within a very short time they had replied to my email and informed me that I could either have a refund or they would despatch more Haggis on Monday 4th December. It arrived today Tuesday, 5th December and is safely stored ready for New Year's Eve. Many thanks for the delicious Haggis.
What in our opinion has let this company down was the absolutely dreadful delivery.
DPD need to get their act together. It was very clear that instructions said to deliver £150 of haggis to our address, or leave it in our safe place, but obviously this was too complicated for the idiot delivery driver, who delivered it to our next door neighbour, and even took a photo of the front door with the box on their doorstep, our door is green theirs is white. They were going away for Christmas so I hate to wonder what the haggis would've been like if they had gone away before the delivery. Luckily my neighbours carried it round to me, and I have contacted the company and DPD.
Great product. Very meaty and wholesome proper hearty and filling. We did have to add more salt to bring out flavours to their best
Report review
20 Mar 2024
Verified review
delivered one week late by agreement because my haggis was not in stock
Report review
27 Feb 2024
Verified review
Following an initial despatch error , ,my enquiry as to the whereabouts of my order was dealt with speedily and with professionalism worthy of that great Chieftan o ' the puddin race . Hence the 5 * rating and I look forward to enjoying its hurdies in due course
Well done for the recovery |||
Report review
23 Feb 2024
Verified review
Excellent speed of delivery, ease of order, & first class cold packaging. However, vegetarian haggis was not a hit - needed to be more spicy to compete with real thing.
Report review
2 Feb 2024
Verified review
Quick delivery, and exceptionally well packed. It tasted good as well.
Report review
28 Jan 2024
Verified review
Report review
22 Jan 2024
Verified review
Report review
17 Jan 2024
Verified review
Ordering was a bit clunky and you did not have the item I wanted in stock.
Otherwise, it was a great place to go for MacSweens!
Report review
11 Jan 2024
Verified review
Keep the customer updated
As there was a delay in sending the product you should have notified the purchaser and give a new date. When I called to chase the lady was very helpful and got back to me
to say the product was being sent today. I received it the next day
Report review
31 Dec 2023
Verified review
excellent service - on time etc' - little worryed package left in plain site on doorstep ..
Product description not entirely helpful. Ordered one haggis thinking it would serve x3 people but when it arrived was only an individual portion. Then had to pay another delivery charge to order two more.
Report review
7 Nov 2023
Verified review
Endrick got the order wrong but refunded the difference within the day. Very impressive.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.