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Top positive review
5 Dec 2023
Verified review
Superb customer service. First parcel despatch never arrived because it got as far as the courier's Bicester Depot and no further. Goodness knows what happened to it. I informed Haggis UK of this problem and within a very short time they had replied to my email and informed me that I could either have a refund or they would despatch more Haggis on Monday 4th December. It arrived today Tuesday, 5th December and is safely stored ready for New Year's Eve. Many thanks for the delicious Haggis.
What in our opinion has let this company down was the absolutely dreadful delivery.
DPD need to get their act together. It was very clear that instructions said to deliver £150 of haggis to our address, or leave it in our safe place, but obviously this was too complicated for the idiot delivery driver, who delivered it to our next door neighbour, and even took a photo of the front door with the box on their doorstep, our door is green theirs is white. They were going away for Christmas so I hate to wonder what the haggis would've been like if they had gone away before the delivery. Luckily my neighbours carried it round to me, and I have contacted the company and DPD.
I don't think you could improve on the service. Both products arrived on the day specified, well wrapped, with clearly printed instructions to Royal Mail. The products, one meat and one vegetarian haggis were much enjoyed by my family. I had many compliments on the meal (which should, of course, go to the producers!)
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18 Jan 2024
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As always the food supplied is amazing and of top quality. Super fast delivery and all items packaged safely and securely to travel the length of the country, I'm in Cornwall. Nice long dates on each item allows for planning ahead without the overuse of a freezer. I couldn't ask for a better service when it comes to my haggis
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28 Jan 2024
Verified review
Delicious product, with fantastically quick delivery. I couldn't find Macsween's haggis anywhere close to me, and so had to order it online. A wonderful range of haggis on offer, and absolutely DELICIOUS too. Arrived very quickly with really impressive packaging to keep it cold. Thank you.
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18 Jan 2024
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Order processed, for our Burns Supper on 26 January, easily and smoothly. Delivered promptly. Notifications and update clear. First time ordering via your site. Very impressed and will diary to order again next year.
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4 Feb 2024
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Best black pudding ever!
I ordered black pudding and haggis. My order arrived speedily, and well wrapped in chilled packaging to keep the products fresh. I haven't tried the haggis yet, but the black pudding is the best I have ever tasted.
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29 Jan 2024
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Gluten free haggis from Macsween
The gluten free haggis was just what I wanted. It came by excellent delivery in a cool sealed package . Delicious.
It’s a pity that our local supermarkets don’t now sell gluten free haggis as they once did.
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23 Jan 2024
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Easy to use ordering system. Very helpful lady assisted me whin I needed to amend my order staright after placing it. prompt delivery. well packaged. Oh.....and the haggis was fabulous
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12 Feb 2024
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Great service and very quick delivery
The facility to talk to someone by phone before ordering.
Easy to order and quick and efficient delivery. Always great when one can asked for a delivery to be left in a safe place.
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16 Jan 2024
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Always easy to deal with.
Great company, telephone help available if needed. Simple and easy to navigate website. Haggis arrives when they say they will. What more can you ask for.
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2 Feb 2024
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Great service and tasty products. We had the gluten free haggis as a coeliac friend was joining us - tasted delicious!
And excellent service too.
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29 Jan 2024
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Easy order , arrived on time and enjoyed by all and the sauce and cheese went down very well . Will order again, when entertaining over 10 people.
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22 Jan 2024
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Excellent Haggis
Great website, only took a couple of days to arrive and really well packed. We celebrated Burns Night on Saturday and the Haggis was excellent.
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28 Jan 2024
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You sent what we ordered and it arrived when we'd asked for it to arrive. We had a lovely Burns Night with our friends, thank you very much.
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6 Feb 2024
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I had an emergency with extra haggis that needed to be added to my order ..no trouble we will do that and when it arrived it was done.
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24 Jan 2024
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The service was quick and you can choose the delivery day. They also send gluten free haggis to England, which other suppliers don’t.
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3 Feb 2024
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Easy to order. Delivery as required. Very Well packed - no damage to parcel. Firsty Class taste - you cannot improve on perfection!
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29 Jan 2024
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Excellent product. Perfectly packed. Delivered as promised.
Unfortunately delivered to wrong destination............not your fault!
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4 Feb 2024
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The full range of legendary Macsween Haggis sizes, reliably delivered on the day required for yet another memorable Burns Supper.
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3 Feb 2024
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Smooth transaction and was delivered on the day I requested. Will definitely buy from these again. Would highly recommend!
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5 Feb 2024
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Easy to order, very good tracking system and an excellent product. No problems at all, an easy and pleasant transaction.
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