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Top positive review
5 Dec 2023
Verified review
Superb customer service. First parcel despatch never arrived because it got as far as the courier's Bicester Depot and no further. Goodness knows what happened to it. I informed Haggis UK of this problem and within a very short time they had replied to my email and informed me that I could either have a refund or they would despatch more Haggis on Monday 4th December. It arrived today Tuesday, 5th December and is safely stored ready for New Year's Eve. Many thanks for the delicious Haggis.
What in our opinion has let this company down was the absolutely dreadful delivery.
DPD need to get their act together. It was very clear that instructions said to deliver £150 of haggis to our address, or leave it in our safe place, but obviously this was too complicated for the idiot delivery driver, who delivered it to our next door neighbour, and even took a photo of the front door with the box on their doorstep, our door is green theirs is white. They were going away for Christmas so I hate to wonder what the haggis would've been like if they had gone away before the delivery. Luckily my neighbours carried it round to me, and I have contacted the company and DPD.
Great product. Very meaty and wholesome proper hearty and filling. We did have to add more salt to bring out flavours to their best
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27 Feb 2024
Verified review
Following an initial despatch error , ,my enquiry as to the whereabouts of my order was dealt with speedily and with professionalism worthy of that great Chieftan o ' the puddin race . Hence the 5 * rating and I look forward to enjoying its hurdies in due course
Well done for the recovery |||
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23 Feb 2024
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Excellent speed of delivery, ease of order, & first class cold packaging. However, vegetarian haggis was not a hit - needed to be more spicy to compete with real thing.
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20 Mar 2024
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delivered one week late by agreement because my haggis was not in stock
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2 Feb 2024
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Quick delivery, and exceptionally well packed. It tasted good as well.
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28 Jan 2024
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24 Jan 2024
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Would be nice to receive what I ordered!
Ordered placed 17/01/2024 to be delivered today, 24/01/2024 ready for Burns Night. I only placed the order as I needed gluten free haggis. My order was 1 regular haggis and 2 GF ones. I've been sent 1 regular haggis and 2 sachets of whiskey sauce. Called twice now and no one seems to have any urgency returning my call. Burn's night is the day after tomorrow so it would be nice to know what's happening.
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Answer by haggisuk.co.uk
24 Jan 2024
Hello
Apologies for the mix up. We have been trying to call you back regarding sending replacements. Will try emailing you again.
24 Jan 2024
Verified review
Product wasn't delivered today as ecpected
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25 Jan 2024
Verified review
I still haven’t received my items
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Answer by haggisuk.co.uk
25 Jan 2024
Hello. Please note that you had selected tomorrow's date for delivery. As I explained on the phone it is being dispatched today for delivery tomorrow, as per your original request. It is a little unfortunate that you chose to post this review before you contacted us and realized your own error. Thanks, Lee
11 Jan 2024
Verified review
Keep the customer updated
As there was a delay in sending the product you should have notified the purchaser and give a new date. When I called to chase the lady was very helpful and got back to me
to say the product was being sent today. I received it the next day
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17 Jan 2024
Verified review
Ordering was a bit clunky and you did not have the item I wanted in stock.
Otherwise, it was a great place to go for MacSweens!
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31 Dec 2023
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excellent service - on time etc' - little worryed package left in plain site on doorstep ..
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22 Jan 2024
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29 Dec 2023
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Don't expect it the next day
I ordered a haggis the evening of the 20th presuming that the "order before 1pm for next day delivery" would apply to the 21st, so I could expect my delivery on the 22nd. It arrived on the 28th after our guests had left. No comms or updates until it's received by the courier. Will have to keep it frozen until Burns Night...
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2 Jan 2024
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Item didn't arrive as expected. It seems that the company is still closed for the holidays which wasn't clear when i ordered the Haggis.
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20 Jan 2024
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The haggis’s haven’t arrived and we are incredibly worried about whether they will be safe to eat
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18 Jan 2024
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No delivery we were told item refused - untrue -no communication
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Answer by haggisuk.co.uk
18 Jan 2024
Hello, we have replied to your email straight away and await your reply.
Product description not entirely helpful. Ordered one haggis thinking it would serve x3 people but when it arrived was only an individual portion. Then had to pay another delivery charge to order two more.
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7 Nov 2023
Verified review
Endrick got the order wrong but refunded the difference within the day. Very impressive.
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