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Top positive review
5 Dec 2023
Verified review
Superb customer service. First parcel despatch never arrived because it got as far as the courier's Bicester Depot and no further. Goodness knows what happened to it. I informed Haggis UK of this problem and within a very short time they had replied to my email and informed me that I could either have a refund or they would despatch more Haggis on Monday 4th December. It arrived today Tuesday, 5th December and is safely stored ready for New Year's Eve. Many thanks for the delicious Haggis.
What in our opinion has let this company down was the absolutely dreadful delivery.
DPD need to get their act together. It was very clear that instructions said to deliver £150 of haggis to our address, or leave it in our safe place, but obviously this was too complicated for the idiot delivery driver, who delivered it to our next door neighbour, and even took a photo of the front door with the box on their doorstep, our door is green theirs is white. They were going away for Christmas so I hate to wonder what the haggis would've been like if they had gone away before the delivery. Luckily my neighbours carried it round to me, and I have contacted the company and DPD.
Had to order an emergency gluten-free haggis. Be warned - the McSween gluten free haggis at 200g is TINY; barely bigger than a fat sausage. Prices are seriously overinflated compared to the shops. DPD delivery guy didn't ring the bell, ignored my instructions to leave by front door just in case, and left it round the side where I found it, several hours later and completely defrosted.
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25 Jan 2024
Verified review
Dented soup can - not for consumption
One of the products was damaged and not in good condition. My partner, who
is senior in Public Health, advises a dented soup can should not be opened and used when dented. Therefore product not being used. Waste of money.
Advice below:
As long as the can is in good shape, the contents should be safe to eat. NEVER USE food from cans that are leaking, bulging, or badly dented; cracked jars or jars with loose or bulging lids; canned food with a foul odor; or any container that spurts liquid when opening. Such cans could contain Clostridium botulinum.is senior in public health, advises the can should not be used.
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Answer by haggisuk.co.uk
25 Jan 2024
Hello. Apologies for the damage that occurred in transit, please be assured that we would not send out any dented cans. Please contact us and we will arrange a prompt refund.
25 Jan 2024
Verified review
I still haven’t received my items
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Answer by haggisuk.co.uk
25 Jan 2024
Hello. Please note that you had selected tomorrow's date for delivery. As I explained on the phone it is being dispatched today for delivery tomorrow, as per your original request. It is a little unfortunate that you chose to post this review before you contacted us and realized your own error. Thanks, Lee
24 Jan 2024
Verified review
Product wasn't delivered today as ecpected
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24 Jan 2024
Verified review
Would be nice to receive what I ordered!
Ordered placed 17/01/2024 to be delivered today, 24/01/2024 ready for Burns Night. I only placed the order as I needed gluten free haggis. My order was 1 regular haggis and 2 GF ones. I've been sent 1 regular haggis and 2 sachets of whiskey sauce. Called twice now and no one seems to have any urgency returning my call. Burn's night is the day after tomorrow so it would be nice to know what's happening.
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Answer by haggisuk.co.uk
24 Jan 2024
Hello
Apologies for the mix up. We have been trying to call you back regarding sending replacements. Will try emailing you again.
23 Jan 2024
Verified review
very poor value for money!
Ordered the Gluten free Haggis, my mistake I went on the McSween website where the GF was shown as serves 2-3 and didn't read properly on order that it was a single main course for 1
however even for one person they are tiny! Picture shows it compared to an egg.
I know GF is always more expensive but these are really not value for money and then a £10 delivery charge.
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21 Jan 2024
Verified review
Not worth the money
Completely floored with the size of the haggis, definitely not worth the price. Only serves one portion The packaging was way over the top for the item too
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Answer by haggisuk.co.uk
21 Jan 2024
Hi. As discussed with you on the phone , the GF haggis that you purchased was (and continues to be) clearly described and sold as "200g - serves one". We do use thermal packaging and ice with all our fresh haggis to ensure that it arrives in perfect condition.
20 Jan 2024
Verified review
The haggis’s haven’t arrived and we are incredibly worried about whether they will be safe to eat
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18 Jan 2024
Verified review
No delivery we were told item refused - untrue -no communication
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Answer by haggisuk.co.uk
18 Jan 2024
Hello, we have replied to your email straight away and await your reply.
11 Jan 2024
Verified review
Tiny haggis in a huge box! Ridiculous!
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2 Jan 2024
Verified review
Item didn't arrive as expected. It seems that the company is still closed for the holidays which wasn't clear when i ordered the Haggis.
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29 Dec 2023
Verified review
Don't expect it the next day
I ordered a haggis the evening of the 20th presuming that the "order before 1pm for next day delivery" would apply to the 21st, so I could expect my delivery on the 22nd. It arrived on the 28th after our guests had left. No comms or updates until it's received by the courier. Will have to keep it frozen until Burns Night...
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26 Dec 2023
Verified review
Dreadful delivery driver
What in our opinion has let this company down was the absolutely dreadful delivery.
DPD need to get their act together. It was very clear that instructions said to deliver £150 of haggis to our address, or leave it in our safe place, but obviously this was too complicated for the idiot delivery driver, who delivered it to our next door neighbour, and even took a photo of the front door with the box on their doorstep, our door is green theirs is white. They were going away for Christmas so I hate to wonder what the haggis would've been like if they had gone away before the delivery. Luckily my neighbours carried it round to me, and I have contacted the company and DPD.
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13 Nov 2023
Verified review
Needs to be bigger
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2 Oct 2023
Verified review
Whilst I am certain that the haggis I ordered will be wonderful, I have given a low rating because the web page asked my preferred delivery date and this was completely ignored this and just delivered immediately (a good week before it was needed). I was away at the time and by the time I'd realised that the goods had been dispatched it was too late to do anything. Luckily a neighbour rescued the package and put the goods in her freezer.
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30 Sept 2023
Verified review
Love the haggis hate the DPD delivery
I love mcsweens vegetarian haggis and have done for years, we live in Cornwall so is not always easy to obtain, we ordered on line with no problem. The delivary DPD service was the problem when we specifically asked the package to be left with our neighbours, they left it on our front door step when opens directly on to a busy street, had our eagle eyed neighbours not spotted it and taken it in for us I could very easily been stolen, very unhappy with DPD service so complained to them, naturally they said they couldn’t do anything we would have to make our complaint to the haggis company.
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