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Top positive review
5 Dec 2023
Verified review
Superb customer service. First parcel despatch never arrived because it got as far as the courier's Bicester Depot and no further. Goodness knows what happened to it. I informed Haggis UK of this problem and within a very short time they had replied to my email and informed me that I could either have a refund or they would despatch more Haggis on Monday 4th December. It arrived today Tuesday, 5th December and is safely stored ready for New Year's Eve. Many thanks for the delicious Haggis.
What in our opinion has let this company down was the absolutely dreadful delivery.
DPD need to get their act together. It was very clear that instructions said to deliver £150 of haggis to our address, or leave it in our safe place, but obviously this was too complicated for the idiot delivery driver, who delivered it to our next door neighbour, and even took a photo of the front door with the box on their doorstep, our door is green theirs is white. They were going away for Christmas so I hate to wonder what the haggis would've been like if they had gone away before the delivery. Luckily my neighbours carried it round to me, and I have contacted the company and DPD.
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Reviews for haggisuk.co.uk
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11 Jan 2024
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Keep the customer updated
As there was a delay in sending the product you should have notified the purchaser and give a new date. When I called to chase the lady was very helpful and got back to me
to say the product was being sent today. I received it the next day
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11 Jan 2024
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Gluten free Haggis
Based on experience in 2023 excellent gluten free haggis for my daughter who is saving the new ones for a treat later in the year. Good web site. Prompt delivery on the right day. Well packaged. A real pleasure to do business with you!
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18 Jan 2024
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Order processed, for our Burns Supper on 26 January, easily and smoothly. Delivered promptly. Notifications and update clear. First time ordering via your site. Very impressed and will diary to order again next year.
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15 Jan 2024
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I like it that you have gluten-free haggis, as I have Coeliac Disease and we really enjoy it, because it's not as spicy as one of the other gluten-free haggis we tried, before finding yours.
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23 Jan 2024
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Easy to use ordering system. Very helpful lady assisted me whin I needed to amend my order staright after placing it. prompt delivery. well packaged. Oh.....and the haggis was fabulous
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16 Jan 2024
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Always easy to deal with.
Great company, telephone help available if needed. Simple and easy to navigate website. Haggis arrives when they say they will. What more can you ask for.
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16 Jan 2024
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Good quality and tasty, always delivered on time. GF version is always gobbled up by our GF friend.
Only moan, is why does it always split? I follow the instructions to the letter.
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9 Jan 2024
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Communication - eg advising that the office was closed for NY holidays and delivery had to be a day later.
Delivery was on time and well packed - all very efficient
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4 Jan 2024
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The taste of the haggis was excellent, better than we expected. It was obviously made with good and fresh ingredients. Helped to make our New year Eve special.
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22 Jan 2024
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Excellent Haggis
Great website, only took a couple of days to arrive and really well packed. We celebrated Burns Night on Saturday and the Haggis was excellent.
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14 Jan 2024
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We've ordered several times from Haggis UK, and love the flavour, the fact that the haggis is gluten free, and the postal service is spot on.
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24 Jan 2024
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The service was quick and you can choose the delivery day. They also send gluten free haggis to England, which other suppliers don’t.
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17 Jan 2024
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Ordering was a bit clunky and you did not have the item I wanted in stock.
Otherwise, it was a great place to go for MacSweens!
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24 Jan 2024
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Very efficient. Kept up to date with progress of the order and it arrived within the time slot detailed. Very good.
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12 Jan 2024
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Easy to buy online. Delivered on time. Correspondence clear with up to date delivery times. Excellent product
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