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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Always a very good 👍 service, good products, good pricing, traceable deliveries. The delivery timings to UK seem a bit slower than previously, but the service is still good and this is an online retailer I trust and do a lot of business with.
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1 Apr 2024
Verified review
Efficient Service
Quick delivery, easy to return, easy to re-order. Had the product I wanted at an excellent price. Unfortunately shoes didn't fit (the brand had weird and inaccurate UK sizing) but loved them, so had to return which was straight forward and new shoes arrived in time for my walking holiday (perfect fit this time). Will definitely be a return customer
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3 Apr 2024
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I was seeking advice for most suitable rucksack for my forthcoming and first long distance hike. I had some excellent unhurried advice on the best type and how to be sure of fit when I received the item. Simply put-top class advice and I have ordered what I now know is the best for my needs. Now looking forward to receiving it. Thank you. Frank
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2 Apr 2024
Verified review
Fang 35
As ordered, arrived within the time specified. The Mountain Equip Fang 35 is super - back length perfect, concerns about the bladder compatibility is not an issue as there is a sleeve and a slot that the tube can be routed out of the main body and over the shoulder strap. Well worth the money.
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28 Mar 2024
Verified review
I wanted to purchase a new ski jacket, and found what I needed, at a good price, at Alpine Trek. But I was a little concerned about shipment from Germany.
I needy have worried. Alpine Trek kept me informed of order status, and my jacket arrived 6 days later!
Good value and good quality clothing range. Had a little hiccup with an order that didn’t arrive due to Evri issues, but quickly dealt with and money returned. Otherwise a good experience and am a returning customer.
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11 days ago
Verified review
Good range of products and an easy to navigate website. Competitively priced and good communication throughout the transaction.
Will definitely visit again when I’m next purchasing outdoor gear and/or equipment
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23 Mar 2024
Verified review
Alpine Trek is with you from start to finish and are the best! I have shopped with them in the past, in the present and in the future.. great products, terrific prices and excellent customer service!
Ordering is quick and easy, I was kept updated on delivery. Which was ver quick. Website easy to navigate and gives a lot of detail on the product. I had unfortunately had to return my last order.
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7 days ago
Verified review
Wonderful to shop with, delivery was on time and they kept me up to date with my parcel. I highly recommend and will be using again. Good quality product and great service.
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26 Mar 2024
Verified review
Alpine Trek are a great company, who pay all of the custom fees and VAT when posting overseas. Most companies do not offer this great service. Thank you so much!!!
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5 days ago
Verified review
Brilliant coat I ordered came within days
Exactly what I seen on the website
Very impressed with this company
Can’t wait to wear next winter
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27 Mar 2024
Verified review
Great service and communication. Super price for Smith goggles which I had been searching for. Good delivery timescale to the UK. Recommended.
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5 Apr 2024
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all products have been of good quality at good prices with no problems with payments, refunds or delivery, customer service is good
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11 days ago
Verified review
Always good service…
Nice that they don’t impose extra charges to post to the Scottish Highlands … unlike some uk based suppliers…
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24 Mar 2024
Verified review
Good description of product accuracy in sizes excellent checking out system
Excellent customer experience
Well done !
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7 days ago
Verified review
Good value for money, well packaged and arrived in promised time window. Good quality product at a competitive price.
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30 Mar 2024
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It was so easy, and you were much cheaper than elsewhere.....plus I received another £5 off for signing up.
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6 days ago
Verified review
Nice array of different options; friendly site; interesting involvement in trecking & climbing programmes.
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10 days ago
Verified review
Andrew saw me through the whole process of. Ordering on phone what a fantastic helpful guy!! Regards julie
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