Alpinetrek.co.uk Reviews:
1,743 reviews in the last 12 months50,241 total reviews
Excellent
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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
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Top negative review
1 Sept 2023
Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk
6 Apr 2024
Verified review
Company just recalls parcels before delivery and no refund !! Do not touch
WARNING Failed to deliver 5 parcels the company just recalled them. So far no refund, I am about £2000 out of pocket. They have apparently recalled them so they know and can see by the tracking they are in the way back but say they cannot refund.
The help people are totally disinterested and don’t even seem to try to grasp what the problem is. I have asked how to escalate complaint and again no help.
So actually letting parcels be delivered without recalling them would be a start, looking at problems and faster refunds. I wouldn’t deal with them
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2 days ago
Verified review
I lost money as I purchased a backpack from you.
You sold me a backpack that wasn't fit for purpose and on which the zips broke on first usage. When I returned it, you charged me an admin fee. So through no fault of my own, I have no backpack and I have lost money because it bought the product from you. What you should have done was given me a full refund and also compensation. I will never use you again and I will also advise my friend not to do so.
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4 Apr 2024
Verified review
Had to order 4 times before it went through due to multiple system failures. Having to enter security 5 times with flakey systems pisses me off. The user experience has seriously gone backwards in the past 2 years. I now think of you as real time wasters who don't care
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3 days ago
Verified review
5 years after Brexit still can’t deliver to Northern Ireland - UK or special
EU zone within Ireland - sorry to say have tried to order from you on 5 occasions during that time online - which is accepted and paid it then without explanation cancelled then refunded
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27 Mar 2024
Verified review
Delivery to Northern Ireland is unavailable even though you can deliver to UK and Ireland. I would like to place an order but delivery has been refused. This is to do with administration rather than the products on sale.
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8 days ago
Verified review
Non delivery
Haven’t received my order yet after email on April 5th saying it would be delivered in1/2 days and I was charged on April 2nd
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Answer by Alpinetrek.co.uk
3 days ago
Hello and thank you for your review! We understand how annoying the situation is. Please contact us via Bergfreunde.de/kontakt/ so that we can find a solution for you.
Best regards, Bergfreunde.de
7 days ago
Verified review
Take note of customer orders and send me correct sized requested and not the alternative!
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13 days ago
Verified review
I'm happy with my order however it took ages to arrive. Hence my low rating.
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Answer by Alpinetrek.co.uk
3 days ago
Hello and thank you for your review!
Please excuse the delivery delay
delayed a bit. The reason for this was a
high volume of our shipping service provider.
Best regards, Bergfreunde.de
11 days ago
Verified review
I’m still waiting for my order
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4 Apr 2024
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1 Apr 2024
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29 Feb 2024
Verified review
An absolute nightmare returning anything. Used to purchase regularly from Alpine Trek and had thought they were a UK company but recently bought some over trousers for my partner for her Christmas. They were a little small so returned them and ordered two other pairs to try. I then had to chase the refund for the first pair I’d returned and customer service replies weren’t exactly helpful, I was then concerned about returning the second pair as I was struggling to get a refund for the first return. Everything was having to go through customs before refunds were issued. Has put me off purchasing again, which is a pitty.
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26 Feb 2024
Verified review
Said parcel dispatched. / weeks later their carrier service had failed to deliver and allegedly returned to sender. On contacting Alpinetrek they gave no explanation at all for this. Seemed really disinterested in tesolving
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7 Mar 2024
Verified review
I never received my gloves- over 2 weeks since complaining I still have not had my money returned- this is appalling service
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28 Feb 2024
Verified review
Could be a lot better
1. Packaging is very wasteful - unnecessary double walled boxes that when opened are very hard to reuse. Awful design.
2. Products ought to have country of manufacture clearly stated. Many companies make a big ting about recycled materials (great) BUT manufacture in China where exploitation of workers and human rights abuses are appalling.
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AG
Anne G.
Leamington Spa
25 Feb 2024
Verified review
Ordered thinking this is a uk company then find out item coming from Germany.
Long delivery time
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30 Jan 2024
Verified review
I ordered a pair of trousers. Evri were the courier. They were initially 'out for delivery' then they were held up because they were 'too big to deliver'. I contacted Support and they requested Evri to return the goods to them stating that they would make the refund when they arrived back. After 17 days of waiting (more than a month since placing my order) I have not received by refund. Why must I wait for you to receive the goods back?! process the refund.
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2 Feb 2024
Verified review
Difficult returns process
Even though the return carrier's tracing confirmed that the return had been received by Alpinetrek's UK distributor, they continued to resist processing the repayment for several days insisting that I provide a non-existed email from the carrier. A week after they received the return a different member of staff acknowledged receipt and processed the repayment. This wasted a lot of my time arguing with the first member of staff.
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24 Jan 2024
Verified review
Slow delivery,lack of communication, poor delivery company
I purchased some boots from a co.uk website thinking it was shipped uk, it was not. Then o the site it said I think 4-6 days delivery. It was dispatched after 2 days then was told 4-6 days, the response time is slow ie. 4 days. The order was placed on the 10th of Jan....it is now the 24th and still not had them....have been contacting the delivery company due lack of communication from alpine and
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13 Feb 2024
Verified review
Item didn’t arrive.
Comunication suggested arriving next day.
Telephone conversation with ‘customer support’ very unhelpful, bordering on rude.
A long wait for nothing.
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