Alpinetrek.co.uk - Logo - reviews

Alpinetrek.co.uk
Reviews:

1,743 reviews in the last 12 months50,140 total reviews  

4.57
Excellent

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Certified since: 28 May 2014
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Top positive review

21 Jun 2023
 Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek. On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size. They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading. They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk

Top negative review

1 Sept 2023
 Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk

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2 Feb 2024
 Verified review
Unfortunately due to the late delivery and the size being unusually small for a medium. I had to return it and pay more as the discount was no-longer valid. So costing me £9 more plus a possible return cost?
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1 Feb 2024
 Verified review
Products too slow to arrive. Charged for restocking returns that do not fit - two charges for one order. This is not working for customer or vendor.
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KC
Kaz C.
Cambridge
29 Jan 2024
 Verified review

Customer service was good however....

Customer service was good, however delivery takes too long and no reason why 2nd order got here before the first when it was ordered day later !
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Answer by Alpinetrek.co.uk
30 Jan 2024
Hello and thank you for your feedback! We're sorry to hear that you had difficulties with the delivery of your order. We're happy to see that you have finally received your order and that you're satisfied with our customer service. Best regards, Alpinetrek.co.uk
AG
Anne G.
Leamington Spa
25 Feb 2024
 Verified review
Ordered thinking this is a uk company then find out item coming from Germany. Long delivery time
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27 Jan 2024
 Verified review
£5 off offer was made on site in return for receiving sales promotion material but then not incorporated into the sale. Will affect future searches and transactions adversely. btw what is the point in asking my assessment of delivery, product quality, etc on next page when I've only just ordered and level of service is still in the future.
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JW
John W.
Stoke on Trent
19 Dec 2023
 Verified review

Good product range, poor customer service.

Very good product range and decent prices overall. Disoatch appears prompt but tracking is a nightmare due to their lack of an intermediate scan which means no tracking is possible until the UK carrier is in possession. Customer service response is really not very good and is off-putting. I'm pleased with my items but once again the delivery part of the process is just too fraught.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping within the EU and accordingly a high volume for us. We're happy to see that you finally received your parcel and like your items. Sorry for the inconvenience! Best regards, Alpinetrek.co.uk
MA
Martin A.
Lancaster
23 Dec 2023
 Verified review

Delayed

Delivery was delayed and customer service was contacted. More information was provided and the parcel was on its way. Delivered just in time. It was a different experience than several orders before. It won't stop my using them.again
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Answer by Alpinetrek.co.uk
4 Jan 2024
Thank you for your review! It's good to hear that we were able to solve your problem and your parcel did arrive just in time. Best regards, Alpinetrek.co.uk
18 Dec 2023
 Verified review
Why do I have to use Chrome when Edge is based on the same underlying technology and more secure?? And as I've just placed the order how can I rate delivery etc.??
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7 Dec 2023
 Verified review
Great product but delivery updates stating weeks delays due to customs hold ups made no sense, product arrived the days after.
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Answer by Alpinetrek.co.uk
9 Dec 2023
Hello and thank you for your review. We’re delighted to hear that you’re happy with our services and that the product arrived on time even though there are delays at customs! Best regards, Alpinetrek.co.uk
24 Dec 2023
 Verified review
Very slow delivery. Far too many emails. I’ve unsubscribed .. the daily incoming mail is irritating
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Due to christmas there was a higher volume of orders, which led to a longer processing time. We are sorry you unsubscribed due to a high volume Best regards, alpinetrek.co.uk
16 Dec 2023
 Verified review
They responded to emails which was good but were very slow to dispatch the orders
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Alpinetrek.co.uk
26 Dec 2023
 Verified review
It’s a shame they use such a rubbish delivery company
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! We are always working to get better and optimize our customer service. Best regards, Alpinetrek.co.uk
6 Dec 2023
 Verified review
It took a while for my package to come.
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Answer by Alpinetrek.co.uk
9 Dec 2023
Hello and thank you for your review. Please accept our apologies that the delivery took a little while. We're happy to see that you received your parcel. Sorry for the inconvenience! Best regards, Alpinetrek.co.uk
4 Apr 2023
 Verified review

Item arrived but not the service I had hoped for.

I was going to order a very expensive rucksack among other items, but as a 1st time buyer, wasn't sure whether to trust this site or not, so I decided to just order one cheap item instead, just to test. The item finally arrived well over a week later than the promised delivery date. The packaging was in very poor condition on arrival. I am happy it eventually arrived but now I cannot completely trust that AlpineTrek will deliver anything on time and in good condition going forward. And always a small doubt if it will arrive at all.
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Answer by Alpinetrek.co.uk
27 Apr 2023
Hello and thank you for your review! We are pleased to see that you have received your parcel within the guaranteed delivery time. We hope you enjoy your order! Best regards, Alpinetrek.co.uk
25 Nov 2023
 Verified review

Consistent Poor delivery

While Alpine Trek as a company seems fine, the use of Evri as a delivery agent will make me think twice before ordering from Alpine Trek again. My last 2 orders have both been delivered to a nearby hotel even although we were in at the time. The local hotel is on winter hours and so it was difficult to get the parcel from them. Evri are the only delivery company that seems incapable of delivering to my house so while they're the delivery agent I won't be ordering from Alpine Trek again.
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Answer by Alpinetrek.co.uk
5 Dec 2023
Thank you for your review! We're very sorry about the issues in deliveries. Due to Brexit-related developments, we currently can only offer the service with Evri. We are working on a solution and we hope that we can provide you with our usual service again as soon as possible. Best regards, Alpinetrek.co.uk
1 Aug 2023
 Verified review
item was advertised and in stock, but after purchase item was not available, just one of those things really. Same item purchased elswear
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Answer by Alpinetrek.co.uk
18 Aug 2023
Thank you for the review. We apologise that your desired item was out of stock. Due to a technical issue in our online shop the item was shown as available when this was not the case. Your refund will be issued automatically. If we can offer any further assistance please contact us at Alpinetrek.co.uk/contact/
28 Feb 2024
 Verified review

Could be a lot better

1. Packaging is very wasteful - unnecessary double walled boxes that when opened are very hard to reuse. Awful design. 2. Products ought to have country of manufacture clearly stated. Many companies make a big ting about recycled materials (great) BUT manufacture in China where exploitation of workers and human rights abuses are appalling.
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30 Aug 2023
 Verified review

Not terribly impressed…

Just checked order progress after three days and not yet with carrier/shipping agent. This is within the three/four days promised, but is very slow for a few items. Website appears largely in German, which I have very little knowledge. Sales agent did not give me a detailed reply. Will think twice about my further orders.
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Answer by Alpinetrek.co.uk
31 Aug 2023
Thank you for your review. We apologize that your experience did not meet your expectations! We understand that it bothers you when the delivery takes a day longer than suspected. We are constantly working on the optimization. . If we can offer any further assistance do not hesitate to contact us at Alpinetrek.co.uk/contact/ . Best regards, Alpinetrek.co.uk
1 Jul 2023
 Verified review
They are little bit deceivers, they put one pair first pair in the picture, and the rest 5picture different colour, what do they send you??? First picture that you don't pay attention, you want the next 5 but surprise you will receive the first picture with pink for the boys...
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Answer by Alpinetrek.co.uk
24 Aug 2023
Thank you for the review! We're sorry that your experiences with our shop didn't meet your expectations. We are pleased at any time to hear about your wishes and suggestions! Kind regards, Alpinetrek.co.uk
20 Apr 2023
 Verified review

Delays

Alpinetrek promises delivery to the UK within 5-7 working days but I have placed my order 6 working days ago and the delivery partner (evri) has not even received the item yet! When I messaged Alpinetrek customer service I was simply told "should be in the UK soon"
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Answer by Alpinetrek.co.uk
28 Apr 2023
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with Evri. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Alpinetrek.co.uk