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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Delivery was later than stated. Hadn't realised the item was coming from Germany. Bit misleading from a .co.uk company. Unlikely to use again although the product is very good.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
18 Oct 2023
Verified review
Delivery time is too slow. Had to wait 10 days for delivery. Far to slow.
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Answer by Alpinetrek.co.uk
8 Nov 2023
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service! We are always working to improve, but currently we can only offer the service with Evri. We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards, Alpinetrek.co.uk
I paid for express delivery, which took almost two weeks.
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Answer by Alpinetrek.co.uk
16 Dec 2023
Hello and thank you for your review.
Our apologies that your experience did not meet your expectations! We do not currently offer express delivery. Due to post-Brexit reasons, it can sometimes take longer for a parcel to go through customs. Please contact us at Alpinetrek.co.uk/contact/ if you have further questions.
Best regards,
Alpinetrek.co.uk
15 Dec 2023
Verified review
VERY slow dispatch - took days and days to arrive
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Answer by Alpinetrek.co.uk
16 Dec 2023
Hello and thank you for your feedback!
We're sorry to hear that you had difficulties with the delivery of your order. We're happy to see that you have now received your order.
Best regards,
Alpinetrek.co.uk
18 Jul 2023
Verified review
Still awaiting delivery after 14 days
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
26 Oct 2023
Verified review
Really good quality and great prices
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Answer by Alpinetrek.co.uk
8 Nov 2023
Thank you for your review.
We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk
18 Aug 2023
Verified review
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Answer by Alpinetrek.co.uk
21 Aug 2023
Hello and thank you for your rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
28 Jul 2023
Verified review
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
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