Alpinetrek.co.uk Reviews:
1,746 reviews in the last 12 months50,240 total reviews
Excellent
TrustmarkValid
Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
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Top negative review
1 Sept 2023
Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk
13 Jul 2023
Verified review
I received the discount code for £5 off my order but it wouldn’t work. I have now ordered what I wanted without using it.
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Answer by Alpinetrek.co.uk
23 Aug 2023
Thank you for the review.
Our apologies that your voucher wouldn't work. Please contact us at Alpinetrek.co.uk/contact/ so we can help you redeem your voucher for your purchase.
Best regards, Alpinetrek.co.uk
SD
Sebastien D.
London
3 Dec 2023
Verified review
Poor customer service, long delivery
Poor customer service. They replied to my query, after 8 days and with an answer that had nothing to do with my issue.
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Answer by Alpinetrek.co.uk
5 Dec 2023
Hello and thank you for your review!
We're sorry that your experiences with our shop didn't meet your expectations. According to our records, we replied to your question about the shipment status after three days. Feel free to contact us if you need any further assistance.
Kind regards,
Alpinetrek
19 Nov 2023
Verified review
3 days to reply and when you did it was for rating , which is painfully slow ,no updates , I sent item back 7 days ago
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Answer by Alpinetrek.co.uk
9 Dec 2023
Hello and thank you for your review.
We understand how unsettling this is and this should not be happening. You have already been in contact with our customer service team and we are happy to tell you that your refund has been issued. We appreciate your patience and understanding.
Best regards,
Alpinetrek.co.uk
29 Nov 2023
Verified review
This is not a UK based business. Poor responses to problem resolution. They seem to be trying to avoid paying refund.
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Answer by Alpinetrek.co.uk
5 Dec 2023
Hello and thank you for your review!
We are based in the small town of Kirchentellinsfurt in Southern Germany and are also shipping our products from Germany. Due to post-Brexit customs clearance in Bury St Edmunds, it usually takes 5-21 days to process any returns coming to us from the UK. We could see that you already wrote to our customer service and we already replied. We hope we can offer you a satisfactory solution!
Kind regards,
Alpinetrek.co.uk
15 Dec 2023
Verified review
Advise before cheque out if the i term is not in stock
Be clear you would have more returning customers
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Answer by Alpinetrek.co.uk
16 Dec 2023
Thank you for your review.
An error must have occurred here, we understand how annoying this situation is and we apologise for that. We can see you have already contacted our colleagues in customer service and they are now working on a solution. We appreciate your patience and understanding.
Best regards,
Alpinetrek.co.uk
18 Sept 2023
Verified review
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Answer by Alpinetrek.co.uk
5 Oct 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
8 Oct 2023
Verified review
Include a Returns form with orders. Respond to emails. Refund my money.
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Answer by Alpinetrek.co.uk
8 Nov 2023
Hello and thank you for your review!
We apologize for the inconvenience you experienced with your return. We are glad to see that your concern has been resolved by our customer service. Meanwhile your return has arrived here and a refund has been issued. Sorry again for the inconvenience. Best regards, Alpinetrek.co.uk
RC
Rob C.
Scarborough
25 Sept 2023
Verified review
Every time I go to check out my order disappears.
Highly annoying
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Answer by Alpinetrek.co.uk
8 Nov 2023
Hello and thank you for the rating!
Unfortunately, we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Alpinetrek.co.uk
2 Aug 2023
Verified review
Don't use Evri as courier. I have still not received my item.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
19 Sept 2023
Verified review
Probably one of the most useless companies I have dealt with
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Answer by Alpinetrek.co.uk
6 Oct 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
24 Sept 2023
Verified review
I have not received my order, placed on 11th September!!
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Answer by Alpinetrek.co.uk
8 Nov 2023
Thank you for the review!
We apologize that your parcel could not be delivered. We issue a missing parcel claim with our courier and refund your money back. Feel free to contact us if you need any further assistance.
Kind regards, Alpinetrek.co.uk
14 Jun 2023
Verified review
Still waiting for these after 2 weeks
Not great. Customer support has to answer the question
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
1 Aug 2023
Verified review
It took 13 day's before item was dispatched.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
10 Oct 2023
Verified review
not delyvery
not delivery
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Answer by Alpinetrek.co.uk
8 Nov 2023
Thank you for the review!
We apologize that your parcel could not be delivered. We issue a missing parcel claim with our courier and refundyour money back. Feel free to contact us if you need any further assistance.
Kind regards, Alpinetrek.co.uk
31 May 2023
Verified review
QuickDraws still haven’t arrived was told 7-9 working days but it’s been nearly 3 weeks
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
17 Jul 2023
Verified review
Never received my order. Poor communication. Took a month for any action to be taken.
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Answer by Alpinetrek.co.uk
18 Aug 2023
Hello and thank you for your feedback!
We are very sorry that we did not manage to deliver your order and for the communication from our part! Unfortunately, there were massive delays in shipping within the EU and accordingly a high
volume for us. We apologise that you had to wait longer for an email reply. We are working on a
solution and we hope that we can provide you with our usual service again as soon as possible.
Best regards,
30 Apr 2023
Verified review
My order was cancelled with no explanation. I found out when money was refunded
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Answer by Alpinetrek.co.uk
8 Nov 2023
Hello and thank you for your feedback!
We're sorry that your experiences with our shop didn't
meet your expectations. We are constantly working on the optimization.
Best regards, Alpinetrek.co.uk
21 Nov 2023
Verified review
If you are offering. Sign up discount then include a field to actually enter it
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Answer by Alpinetrek.co.uk
9 Dec 2023
Hello and thank you for your review.
An error must have occurred here as there is a field at checkout where discounts can be added. We understand how annoying this situation is and we apologize for that. Please contact us at at Alpinetrek.co.uk/contact/ so we can find a solution for you. We appreciate your patience and understanding.
Best regards,
Alpinetrek.co.uk
24 Nov 2023
Verified review
Haven’t received my item and haven’t had a reply to my email
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Answer by Alpinetrek.co.uk
5 Dec 2023
Hello and thanks for your review!
We can see you have already contacted our colleagues in customer service and they are now working on a solution. We appreciate your patience and understanding.
Best regards,
Alpinetrek.co.uk
11 May 2023
Verified review
Constant issues redeeming codes and processing payment
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