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cosyowl.comReviews

: 3,829Excellent

4.79

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certified since: 28/05/2019
updated on: 26/06/2022
cosyowl.com is checked and certified according to the Trusted Shops quality criteria
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certified since: 28/05/2019
updated on: 26/06/2022
cosyowl.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At cosyowl.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for cosyowl.com

982 verified reviews in the last 12 months

3,829 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago 
I would like A better description of the various waxes, best for candles, best for containers, best for wax melts, etc, a more precise description for different wicks and why to choose a particular type/size? The shop has a great selection of accessories to help make you candles in the home or business, jugs to pour the hot wax etc, all the jugs should have a sharp spout so pouring can be easier and more precise, instead of spilling down the front of the jugs and going all over the sides and floors? Even by putting in the jug small amounts some jugs will spill but jugs with a sharp spout won't do this! Some jugs are like milk jugs good quality but really not designed for hot wax pouring? Most of these are not on this site so make sure you go for the sharper spout for hot wax pouring? It would be nice to see all the various waxes in one place, ie soy for containers, candles, wax melts under soy? Beeswax candles, containers, melts under one heading beeswax? Parrafin wax similar! parafin/soy mixture for candles, containers, melts etc so there all in an individual place and not all mixed up together? Temperatures etc listed as melt points and what's best for what? Paraffin wax gives off some unsavoury byproducts not good for the environment? So why are we using it? So more information is helpful, overall the site/shop is pretty good but could be improved The scents are good for me in the 100ml boxes but I've noticed not all the boxes have the name of what the contents are? These that do are emblazoned nicely those that are carry a small label with print so small you can barly see what the contents are without opening the box each time? So labeling could be improved or the boxes clearly labels with its contents,
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the most relevant critical review


6 months ago
I ordered online and as I live fairly local opted to collect from store oils for my Granddaughters Xmas present, the confirmation email clearly stated open till 5, I arrived at 4, the whole building is locked up for Christmas and every number you call is straight to answerphone. I send an email to CosyOwl the auto response is that they’re closed for Christmas, fair enough but why not put that on the order confirmation or when you place the order so you can make an informed choice if you’re happy to wait. I still await a response and still do not have my order.
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Reviews for cosyowl.com

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(70)
 Verified review
6 days ago
First class all the way….. Cosy Owl is a fantastic company. Their products are of the highest quality and one of the things I most like is that the on the website they tell you which chemicals the fragrances are free from. I don’t know any website that does that. Their customer service is amazing, I never feel as if I’m asking too any questions, they are incredibly helpful especially Lyndsey. She is always very courteous and so helpful. I’ve had a very good experience with Cosy Owl and I look forward to trying and using more of their products.
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 Verified review
3 days ago
I love the fact that not only are the products really good quality, I can pick my orders up from them the very next day and save on postage too. The oils I have purchased so far have been really good quality and the new Soyaluna wax is a gorgeous wax to work with.
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 Verified review
9 days ago
I use a lot of your products and I love them. Was a bit disappointed with delivery on my last order. Only had the option of next day delivery £9.99 was emailed it would be with me 4 days later !!!then came unexpectedly 2 days later.
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 Verified review
11 days ago
The lady was very helpful and kind when she answered my queries. The order came as promised and it was good to have the parcel postage free. Overall still pleased with the service offered by you. Thank you
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 Verified review
7 days ago
Exceptional service and a very trusted supplier. I have used them for years and I always have great feedback from customers whenever I use these oils.
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 Verified review
1 month ago
Have bought candle dyes from Cosy Owl before and they always work beautifully. The last purchase was no exception. Thank you, from White Rose Candles.
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 Verified review
12 days ago
Cosy owl has a great variety for candle makers. Great array of fragrances with brilliant descriptions, Customer Service is excellent.
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 Verified review
23 days ago
Great seller 🌻 found everything i needed, items came quickly and well packaged would definitely recommend this company 🌻🌻
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Answer by cosyowl.com
18 days ago
Thank you for your 5* rating!!
 Verified review
19 days ago
i bought the rose and Champaign fragrances from a couple difference website and this one was by far my favourite.
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Answer by cosyowl.com
18 days ago
Thank you so much for taking the time to share your experience - it's much appreciated!
 Verified review
8 days ago
Verres à bougies de qualités et beau Envoi soigné et protéger. Je repasserai commande sans hésitation.
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 Verified review
1 month ago
Would highly recommend. Exactly as described, great be quality and delivered within time.
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 Verified review
12 days ago
The candle wicks were exactly what I needed, at a good price, and shipped quickly.
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 Verified review
1 month ago
Good value prices and quick delivery. The goods looked exactly as on the website.
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 Verified review
8 days ago
Ordered silicone mould for shampoo bars. The were dispatched and arrived quickly.
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 Verified review
11 days ago 
Such a great service! Love their containers i will definitely be back for more
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 Verified review
23 days ago
Good quality products at a reasonable price. Quick delivery. All bases covered!
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Answer by cosyowl.com
18 days ago
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shopping experience
 Verified review
16 days ago
Product was as expected, packaged well and delivered in good time. Thank you.
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 Verified review
23 days ago
Excellent quality and prompt delivery. Would highly recommend.
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Answer by cosyowl.com
18 days ago
Thank you for your review. The entire team really appreciate it.
 Verified review
1 month ago
Quick delivery and excellent quality wax at a great price
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 Verified review
8 days ago
Great service and quick delivery
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