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cosyowl.comReviews

: 3,829Excellent

4.79

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certified since: 28/05/2019
updated on: 26/06/2022
cosyowl.com is checked and certified according to the Trusted Shops quality criteria
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certified since: 28/05/2019
updated on: 26/06/2022
cosyowl.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At cosyowl.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for cosyowl.com

982 verified reviews in the last 12 months

3,829 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago 
I would like A better description of the various waxes, best for candles, best for containers, best for wax melts, etc, a more precise description for different wicks and why to choose a particular type/size? The shop has a great selection of accessories to help make you candles in the home or business, jugs to pour the hot wax etc, all the jugs should have a sharp spout so pouring can be easier and more precise, instead of spilling down the front of the jugs and going all over the sides and floors? Even by putting in the jug small amounts some jugs will spill but jugs with a sharp spout won't do this! Some jugs are like milk jugs good quality but really not designed for hot wax pouring? Most of these are not on this site so make sure you go for the sharper spout for hot wax pouring? It would be nice to see all the various waxes in one place, ie soy for containers, candles, wax melts under soy? Beeswax candles, containers, melts under one heading beeswax? Parrafin wax similar! parafin/soy mixture for candles, containers, melts etc so there all in an individual place and not all mixed up together? Temperatures etc listed as melt points and what's best for what? Paraffin wax gives off some unsavoury byproducts not good for the environment? So why are we using it? So more information is helpful, overall the site/shop is pretty good but could be improved The scents are good for me in the 100ml boxes but I've noticed not all the boxes have the name of what the contents are? These that do are emblazoned nicely those that are carry a small label with print so small you can barly see what the contents are without opening the box each time? So labeling could be improved or the boxes clearly labels with its contents,
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the most relevant critical review


6 months ago
I ordered online and as I live fairly local opted to collect from store oils for my Granddaughters Xmas present, the confirmation email clearly stated open till 5, I arrived at 4, the whole building is locked up for Christmas and every number you call is straight to answerphone. I send an email to CosyOwl the auto response is that they’re closed for Christmas, fair enough but why not put that on the order confirmation or when you place the order so you can make an informed choice if you’re happy to wait. I still await a response and still do not have my order.
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Reviews for cosyowl.com

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(70)
 Verified review
9 days ago
I use a lot of your products and I love them. Was a bit disappointed with delivery on my last order. Only had the option of next day delivery £9.99 was emailed it would be with me 4 days later !!!then came unexpectedly 2 days later.
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 Verified review
2 months ago 
This batch of creed oil is not as strong as previous ones, but it still smells good.
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Answer by cosyowl.com
1 month ago
Thank you for leaving us a your review! Your feedback helps us to improve service and products for everyone.
 Verified review
3 months ago
Great product, delivery could be a bit faster.
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Answer by cosyowl.com
1 month ago
Thank you for leaving us a great review! Your feedback helps us to improve service for everyone.
 Verified review
3 months ago
Superbes articles, j'avais peur du rendu final suite aux photos, mais ils sont juste magnifiques et bien plus beaux qu'en photo.
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 Verified review
3 months ago
Arrived quick.well packaged and included instructions on making it. As a newbie very happy
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Answer by cosyowl.com
3 months ago
Thank you so much for taking the time to leave us this amazing review
 Verified review
3 months ago
I liked the range of choices on offer.
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 Verified review
4 months ago 
Vos produits sont de bonne qualité c'est pour cela que je reviens à chaque fois. Mais payer devient compliqué dès lors qu'on a un bon de réduction... J'ai du faire un tchat et envoyer 2 mails 😩😩😩
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Answer by cosyowl.com
3 months ago
Merci pour cette excellente critique, je suis désolé d'apprendre que vous avez eu quelques problèmes avec le coupon, je suis ravi de voir que l'équipe de vente a pu vous aider à passer cette commande.
 Verified review
4 months ago
Order came as expected. Unfortunately I was unable to order everything I required. One item seems to have been out of stock each time I checked the website.
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Answer by cosyowl.com
3 months ago
Thank you for leaving us a great review! Your feedback helps us to improve service for everyone.
 Verified review
4 months ago 
Cosy Owl have great products, I buy all my wax and most of my fragrances from them. Delivery is very fast!
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Answer by cosyowl.com
3 months ago
Thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
 Verified review
4 months ago
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Answer by cosyowl.com
3 months ago
Thank you so much for taking the time to leave us a rating.
 Verified review
4 months ago
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Answer by cosyowl.com
3 months ago
Thank you so much for taking the time to leave us a rating.
 Verified review
5 months ago
I have purchased many thing for candle making. The glass jars purchased recently, for candle making were excellent and extremely well packed. The soy candle wax was very good, but the wicks for my candles were rather fragile and came apart from their bases before use. I have previously bought fragrances for my candles and they have been excellent. Find the postage and packing rather expensive…. but delivery is very prompt and the packing well done and secure.
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Answer by cosyowl.com
5 months ago
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
 Verified review
7 months ago
You really need to email the customer when their order has been dispatched and include a tracking number if applicable. I panicked thinking I wasn't going to get my mam's Christmas presents in time as I had no idea how long dispatch times were with the company etc and without an email to let me know when the order had been sent out I was left waiting to see if i would get it in time.
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 Verified review
8 months ago
Delivery is still far too expensive at £7 a go, but at least this time I received tracking info as opposed to the first time I placed an order, and only received order confirmation emails, and the box just dropped at our reception. Luckily one of my friends in the building came across it. This was about five days after I’d placed the order - way too long in proportion to the high delivery fee
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 Verified review
10 months ago 
Let's start with the positive New tins are beautiful. New black glasses. Gorgeous Our if my suppliers, cosy owls wicks the best Customer service Faultless 4 if my glasses arrived damaged, photos sent and replaced immediately Delivery This was disappointing, side normally a great service, but this occasion not so
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 Verified review
6 months ago 
This was my very first attempt at making wax tarts, I therefore ordered a kit and I was pleasantly surprised at the amount of ingredients and tart trays that were included. Well I gave it go from the instructions, perhaps put too much mica powder in but got to say they smell great, thank you.
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Answer by cosyowl.com
5 months ago
Thank you for leaving us a great review! Your feedback helps us to improve service for everyone.
 Verified review
7 months ago
I've never had a problem with deliveries in the past but this time the DHL driver refused to leave my parcel with a neighbor and said I had to receive the parcel. As I work 12 hour shifts this was not ideal and have had to wait a week longer and had to take time off work to get the package.
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 Verified review
8 months ago
The only reason i am giving 2 stars to Goods is because I ordered lots of Xmas scents and for some of them I didnt even have the full 50ml. for some scents I was short literally 5g ... it made a difference in my bigger candles not doing 10% load, sadly ! Apart from that, love the scents ...
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 Verified review
9 months ago
Products are amazing quality...my only comment would be the package came with zero protection around the glass bottles in there and they were clinking about in the large box. Luckily nothing had broken but if it had it would all have been unusable
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 Verified review
10 months ago
Unfortunately my box arrived damaged and some of the lids were damaged too but the Customer Service was excellent and the issue was resolved as quickly as possible. I would definitely use Cosy Owl again due to their excellent customer service.
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