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Top positive review
18 Nov 2023
Verified review
Quick, efficient delivery. Placed a order on Sunday afternoon. Received the parcel. Wednesday afternoon. Customer service is brilliant and always answer swiftly. Great products for good prices. Lots of options to choose from. Help and advice available
Leaking product, lost a lot in the box, the scent was supposed to be fresh linen but smells completely different to that scent, bottle has been double labelled witch I find completely odd, when emailed they asked for me to send it back and after making it clear I was not paying for the items to be packed they still want me todo that, can arrange a collection till next week as it’s a bank holiday weekend,
I think you could improve on your selection, availability, price and delivery charges.
I like that your oils are phthalates, silicone and parabem free.
I have since found a company that meets all of the above criteria.
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5 Dec 2023
Verified review
The fragrance supplied from this store was poor as it smells like cleaning products, just when you thought there was a catch to the black Friday deals, I wouldn't order them again
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7 Apr 2023
Verified review
Leaking product, lost a lot in the box, the scent was supposed to be fresh linen but smells completely different to that scent, bottle has been double labelled witch I find completely odd, when emailed they asked for me to send it back and after making it clear I was not paying for the items to be packed they still want me todo that, can arrange a collection till next week as it’s a bank holiday weekend,
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Answer by cosyowl.com
19 May 2023
Thank you for your review, I am very sorry to see your oil leaked I can see the customer service team have resolved this for you by arranging to collect the damaged oil and issuing a you a full refund. We are very sorry for any inconvenience this may have caused you. I am glad the customer service team was able to resolve this for you so quickly.
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