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cosyowl.comReviews

: 3,829Excellent

4.79

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certified since: 28/05/2019
updated on: 26/06/2022
cosyowl.com is checked and certified according to the Trusted Shops quality criteria
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certified since: 28/05/2019
updated on: 26/06/2022
cosyowl.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At cosyowl.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for cosyowl.com

982 verified reviews in the last 12 months

3,829 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago 
I would like A better description of the various waxes, best for candles, best for containers, best for wax melts, etc, a more precise description for different wicks and why to choose a particular type/size? The shop has a great selection of accessories to help make you candles in the home or business, jugs to pour the hot wax etc, all the jugs should have a sharp spout so pouring can be easier and more precise, instead of spilling down the front of the jugs and going all over the sides and floors? Even by putting in the jug small amounts some jugs will spill but jugs with a sharp spout won't do this! Some jugs are like milk jugs good quality but really not designed for hot wax pouring? Most of these are not on this site so make sure you go for the sharper spout for hot wax pouring? It would be nice to see all the various waxes in one place, ie soy for containers, candles, wax melts under soy? Beeswax candles, containers, melts under one heading beeswax? Parrafin wax similar! parafin/soy mixture for candles, containers, melts etc so there all in an individual place and not all mixed up together? Temperatures etc listed as melt points and what's best for what? Paraffin wax gives off some unsavoury byproducts not good for the environment? So why are we using it? So more information is helpful, overall the site/shop is pretty good but could be improved The scents are good for me in the 100ml boxes but I've noticed not all the boxes have the name of what the contents are? These that do are emblazoned nicely those that are carry a small label with print so small you can barly see what the contents are without opening the box each time? So labeling could be improved or the boxes clearly labels with its contents,
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the most relevant critical review


6 months ago
I ordered online and as I live fairly local opted to collect from store oils for my Granddaughters Xmas present, the confirmation email clearly stated open till 5, I arrived at 4, the whole building is locked up for Christmas and every number you call is straight to answerphone. I send an email to CosyOwl the auto response is that they’re closed for Christmas, fair enough but why not put that on the order confirmation or when you place the order so you can make an informed choice if you’re happy to wait. I still await a response and still do not have my order.
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Reviews for cosyowl.com

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 Verified review
3 months ago
Great customer service and fantastic products
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Answer by cosyowl.com
3 months ago
Thank you so much for taking the time to leave us this amazing review. The candles you have created look brilliant!!
 Verified review
3 months ago
Very good products and services. Thank you.
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Answer by cosyowl.com
3 months ago
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us
 Verified review
3 months ago
Soy wax is very easy to use for candles!
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Answer by cosyowl.com
1 month ago
Thank you so much for giving us 5 stars. You made our day!
 Verified review
3 months ago
Fast service and good quality products.
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Answer by cosyowl.com
3 months ago
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
 Verified review
3 months ago
Always a great quick service, thank you
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Answer by cosyowl.com
1 month ago
Thank you for the 5-stars! Hope to see you again soon!
 Verified review
3 months ago
I liked the range of choices on offer.
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 Verified review
3 months ago
Everything was fine great product.
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 Verified review
3 months ago
Fast efficient service and helpful
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 Verified review
3 months ago 
Article de qualité, envoi rapide
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Answer by cosyowl.com
1 month ago
Merci pour votre note 5* !!
 Verified review
3 months ago 
Love this wax never lets me down.
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Answer by cosyowl.com
3 months ago
We are incredibly grateful that you took the time out to leave us a 5-Star review.
 Verified review
3 months ago
Friendly and very efficient.
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 Verified review
3 months ago
All fine love products
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 Verified review
3 months ago 
order arrived quickly
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 Verified review
3 months ago
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Answer by cosyowl.com
1 month ago
Thank you for your 5* rating!!
 Verified review
3 months ago
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Answer by cosyowl.com
1 month ago
Thank you for your 5* rating!!
 Verified review
3 months ago
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Answer by cosyowl.com
1 month ago
Thank you for your 5* rating!! The candles look amazing, love the colour😍
 Verified review
3 months ago
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Answer by cosyowl.com
3 months ago
Thank you for your 5* rating!!
 Verified review
3 months ago 
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 Verified review
4 months ago
Unfortunately the last package of 30cl candle glass Containers arrived in an awful condition 3 were completely broken and 1 chipped, the reason I put excellent is that after my email, it was responded to straight away and the 4 broken Containers were replaced really quickly, although I was upset with the condition it was rectified quickly.
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Answer by cosyowl.com
3 months ago
Thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
 Verified review
4 months ago
I think the staff are amazing and their help is effortless. Always helpful, approachable and nothing is ever a chore. Amazing staff, amazing products The products arrived within two days of ordering, were packaged very well. Loved making the candles too. Thank you- next is reed diffusers x
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Answer by cosyowl.com
3 months ago
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shopping experience