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cosyowl.comReviews

: 3,829Excellent

4.79

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certified since: 28/05/2019
updated on: 26/06/2022
cosyowl.com is checked and certified according to the Trusted Shops quality criteria
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At cosyowl.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 28/05/2019
updated on: 26/06/2022
cosyowl.com is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At cosyowl.com, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for cosyowl.com

982 verified reviews in the last 12 months

3,829 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago 
I would like A better description of the various waxes, best for candles, best for containers, best for wax melts, etc, a more precise description for different wicks and why to choose a particular type/size? The shop has a great selection of accessories to help make you candles in the home or business, jugs to pour the hot wax etc, all the jugs should have a sharp spout so pouring can be easier and more precise, instead of spilling down the front of the jugs and going all over the sides and floors? Even by putting in the jug small amounts some jugs will spill but jugs with a sharp spout won't do this! Some jugs are like milk jugs good quality but really not designed for hot wax pouring? Most of these are not on this site so make sure you go for the sharper spout for hot wax pouring? It would be nice to see all the various waxes in one place, ie soy for containers, candles, wax melts under soy? Beeswax candles, containers, melts under one heading beeswax? Parrafin wax similar! parafin/soy mixture for candles, containers, melts etc so there all in an individual place and not all mixed up together? Temperatures etc listed as melt points and what's best for what? Paraffin wax gives off some unsavoury byproducts not good for the environment? So why are we using it? So more information is helpful, overall the site/shop is pretty good but could be improved The scents are good for me in the 100ml boxes but I've noticed not all the boxes have the name of what the contents are? These that do are emblazoned nicely those that are carry a small label with print so small you can barly see what the contents are without opening the box each time? So labeling could be improved or the boxes clearly labels with its contents,
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the most relevant critical review


6 months ago
I ordered online and as I live fairly local opted to collect from store oils for my Granddaughters Xmas present, the confirmation email clearly stated open till 5, I arrived at 4, the whole building is locked up for Christmas and every number you call is straight to answerphone. I send an email to CosyOwl the auto response is that they’re closed for Christmas, fair enough but why not put that on the order confirmation or when you place the order so you can make an informed choice if you’re happy to wait. I still await a response and still do not have my order.
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Reviews for cosyowl.com

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 Verified review
3 months ago
I have tried so many different suppliers but Cosy owl Is by far the best for soy wax. No air bubbles, no icing, just so easy to use. Would love if it would be slightly lighter but love it anyways.
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Answer by cosyowl.com
1 month ago
Thank you for leaving us a great review! Your feedback helps us to improve service and products for everyone.
 Verified review
3 months ago 
I get the best results with the wax from cosy owl and I tested a lot of soy waxes. Kerasoy 4130 is the best in my opinion, especially for big candles, you rarely get sinkholes.
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Answer by cosyowl.com
1 month ago
Thank you so much for taking the time to leave us this amazing review
 Verified review
3 months ago
I was searching for good fragrance oils for weeks now, and I am so happy that I came across this company. I am 100% pleased with the good service and of course their products.
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 Verified review
3 months ago 
Cosy owl have great products, I started using the wax colors and they work very well. They are high yielding and fairly priced, I will use them for all my products!
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Answer by cosyowl.com
1 month ago
We are thrilled to receive such great rating, thank you.
 Verified review
3 months ago
The website is very informative and has handy tips - ordering was easy and the products arrived well packaged. I have started to decorate the candle glass jars
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Answer by cosyowl.com
3 months ago
We are thrilled to receive such great rating, thank you. The containers look AMAZING!!
 Verified review
3 months ago
First time buyer, the team were very helpful :) Love the fragrance 1 candle makes my whole house smell amazing. Will definitely be purchasing regularly
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Answer by cosyowl.com
1 month ago
Thank you for your 5* review. The entire team really appreciate it.
 Verified review
3 months ago
Excellent waxes, amazing fragrances, perfect customer care. Delivery is very quick. Cosy owl is a hard working, trustable company, highly recommended.
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Answer by cosyowl.com
1 month ago
Thank you for the wonderful review and for taking the time to share your feedback
 Verified review
3 months ago
Great Company, fast delivery. Dye chips are so easy to use leaving no little bits at the bottom of the candles ( which I struggled with)
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Answer by cosyowl.com
3 months ago
Those candles look great! We are thrilled to receive such great rating, thank you.
 Verified review
3 months ago
Superbes articles, j'avais peur du rendu final suite aux photos, mais ils sont juste magnifiques et bien plus beaux qu'en photo.
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 Verified review
3 months ago
Excellent communication. I have ordered my fragrance oils twice from cosy owl now and will definitely continue to do so.
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Answer by cosyowl.com
3 months ago
Thank you for sharing this great review about our shop! We are thrilled that you enjoyed your experience.
 Verified review
3 months ago 
I love the TCR wicks from cosy owl and the table they provide which is extremely helpful to choose which size fits best!
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Answer by cosyowl.com
1 month ago
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
 Verified review
3 months ago
The candle fragrances smell absolutely gorgeous. I'm super happy with my purchase. Delivery was very quick too.
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Answer by cosyowl.com
1 month ago
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us.
 Verified review
3 months ago 
I use cosy owl wax, scent, wax colors and wicks for all my candles, their products and service is excellent!
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 Verified review
3 months ago 
It‘s a pleasure to do business with cosy owl, very dependable and professional candle supplier!
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 Verified review
3 months ago
Great site for all you candle,wax melts and diffuser needs, reasonably priced and good quality.
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Answer by cosyowl.com
3 months ago
Thank you for your review, we are so happy to hear you had a 5* experience with us. We hope to see you shopping with us again soon.
 Verified review
3 months ago
Arrived quick.well packaged and included instructions on making it. As a newbie very happy
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Answer by cosyowl.com
3 months ago
Thank you so much for taking the time to leave us this amazing review
 Verified review
3 months ago 
Great company. Love their fragrance oils. Quick postage amd well packaged orders.
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 Verified review
3 months ago
Great choice of supplies and fast delivery. Quality of goods were fantastic
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Answer by cosyowl.com
3 months ago
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
 Verified review
3 months ago
Great customer service, timely delivery, lovely products.
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Answer by cosyowl.com
3 months ago
Thank you for your review. The entire team really appreciate it.
 Verified review
3 months ago
First class customer service and great products
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Answer by cosyowl.com
1 month ago
Thank you for your 5* review. The entire team really appreciate it.